Customer Service Assistant

OBJECTIVE To obtain a position as a retail manger or assistant manger.

EDUCATION Nassau Community College, Garden City, New York

Associates in Arts, Liberal Arts, G.P.A. 3.5 August 2001

EXPERIENCE Kay Jewelers, Deer Park, New York

Assistant Manger 11\2013-Present

-Assistant manger responsible for overseeing all aspects of a

store's operations, marketing, merchandising, inventory, pricing,

hiring and training.

American Eagle Outfitters, New York, New York

Assistant Manger 2006-11\2013

-Consistently promoted by senior management to positions of increasing

responsibility and revenue management.

-Improved hiring process, resulting in quantifiably increased moral and

retention rates.

-Key player in building and launching new stores around the New York

area.

-Assistant manager responsible for overseeing all aspects of a store's

operations: marketing, merchandising, inventory, pricing, hiring and

training.

-Coach, train and develop associates on best practices in customer service.

-Responsible for meeting and exceeding company sales, credit, conversion and

quality goals.

-Developed a great customer service experience in the store at all times.

American Eagle Outfitters, Garden City, New York

Associate 2001-2005

-Set u promotional displays

-Successfully handled crowds of over 100 or more during demanding events.

-Operated and managed the cash register.

-Managed inventory and stocked floor.

SKILLS Excellent sales ability, operate cash register\process payments, strong

Communication skills, identify and solve customer needs, bilingual

English and Polish and proficient in Microsoft Word and Excel.

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