Submission Officer

Jaideep Kaur Brar

*** ** ****** **, ********, AB T6X 0A3

Cell: 780-***-**** Email: ***********@*****.***

Objective: A professional with about 6 years of experience in administration and customer service, seeking for a position to explore field of accounting or administration further, or a combination of both to achieve high career growth while fulfilling organization’s goals.

Skills:

Positive attitude and enthusiastic approach to work

Friendly and welcoming personality with strong interpersonal and communication skills

Able to work in a team or work individually to achieve satisfying results

Efficient leader and possess strong work ethics

Ability to deal with clients in a busy and stressful environment

Ability to plan, organize and prioritize responsibilities and duties

Proficient in data entry and easily adapt to all the computer programs

Work Experience:

VFS Global Services Pvt. Ltd. - Submission Officer

(Commercial partner of the British Consulate General) (August 2014-Present)

Document scrutiny & collection for visa processing and data entry via V-Assist Software.

Conduct electronic bio-metrics of the applicants with zero errors.

Generate reports for point of sale & online payments and maintain files for the day-to-day operations, as well as email those to respective authorities on daily and weekly basis.

Ensure all administration & logistics of passport delivery to consulate/applicant and logistic company.

Handle applicants' queries personally, and via email or telephone.

Build and maintain productive relationships with clients to facilitate business success.

Develop strategies to increase sales of services to the applicants, some of which resulted in a noticeable increase in revenue.

In absence of manager, supervised the office efficiently for about 6 months.

Provide direction and leadership to all employees to maximize productivity and bottom-line profitability.

Marshalls Canada- Sales Associate (July 2013-August 2014)

Provided outstanding and exceptional customer service.

Possessed knowledge of all company products, services and promotions.

Worked with sales team to address and resolve customer issues efficiently.

Assisted customers on the Sales Floor and Fitting Room Associates.

Monitored entrances, exits and fitting rooms for signs of theft; and reported incidents to management.

Operated a cash register for cash, check and credit card transactions with 100% accuracy

McDonald’s Restaurants- Store Associate (July 2012- July 2013)

Handled the cash counter, processed payments, and prepared food orders.

Resolved customer complaints in a professional manner while prioritizing customer satisfaction.

Used time efficiently when not serving customers, including clean-up of the working stations and floor.

Volunteer Experience:

Pakistani & Indian Students’ Association-NAIT- Vice President (Finances) (Nov 2014-Dec 2017)

Organized, coordinated and managed social & cultural events for students of Post-Secondary Institutions.

Communicated with fellow students and encouraged participation in the events.

Promoted events to the externals as assigned by the executive committee via social networks.

Kept record of all financial accounts and activities, and created quarterly budgets.

Achievements:

Presented with the Spot-on-award thrice and won the title of Ms. Quick Learner by VFS Global.

Adherence to standard operating procedures (SOP), with no audit results below 92% for past 3 years at VFS Global.

Awarded as the Champion of Month by VFS for outstanding services provided.

Awarded as the Best Employee of Quarter by Marshalls.

Academic Details:

Northern Alberta Institute of Technology- Edmonton, AB (Sep 2013-Dec 2017) Bachelor of Business Administration (Accounting)

Apart from accounting courses, many optional courses from management, marketing, and finance were included in the Degree program.

References: Available upon request

Contact this candidate