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Customer Service Administrative Assistant

Mountain House, CA
March 22, 2018

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Brenda Darlene Rondi


Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Proficient in Microsoft Office programs (Excel, Word, Outlook), QuickBooks and Payroll processing through Paychex. Skills

Office Management Records Management

Database Administration Spreadsheets/Reports

Event Management Calendar Maintenance

Front-Desk Reception Executive Support MS

Word Excel Outlook Typing skills: 50+ words

per minute Microsoft Office QuickBooks

Inventory management


Office Administrator

Green Gutter Screens - Livermore, CA

Created databases and spreadsheets to improve inventory management and reporting accuracy. Managed incoming and outgoing calls for busy office. Maintained daily ordering and delivering of materials purchased via internet as well as in person or on mobile communications.

Provided correspondence for all ordering and delivery receipts. Maintain all payroll, vacation and sick days submissions. Daily manager of all QuickBooks objectives such as AP/AR procedures. Coordinated all purchases and refunds as well as all financial transactions including deductions or collections.

Instructed all resolutions for all customer service concerns. Maintained all office supplies, as well as stock of material needed in warehouse for upcoming shipments or purchase orders.

Maintained all commercial and residential ordering and receiving. Scheduled new client appointments as well as potential sales markets or business. Administrative Support

Konecranes Inc - Livermore, CA

Administered clerical assistance to the branch manager. Daily tasks included shipping/receiving and ordering of parts, handling all incoming calls, maintain job assignment board, maintain office files, ordering supplies, logged/distributed all mail, maintained all customer files - including accounts receivables ensuring all invoices were paid. Used their preferred software to produce performance reports for individual customers. Administrative Assistant

John Muir Anesthesiologist Group - Walnut Creek, CA Provided administrative and secretarial support by performing delegated administrative and clerical duties for the assigned work area(s).

Maintained confidentiality, flexibility, accountability and professionalism while prioritizing heavy work volume among the various areas according to department demands. Prepared correspondence, presentations, spreadsheets, documentation, surveys and schedules meetings and resources.

Managed databases as required by department.

Served as a resource to the institution for department related needs and questions. 328 Faulkner St, Mountain House CA 95391

Home: 925-***-**** -

Executive Assistant to SVP

Bank of America - Headquarters, CA

Scheduled appointments and maintained master calendar. Wrote professional business correspondence.

Responded to telephone inquiries from clients, vendors and the public. Scheduled and confirmed appointments for entire management team. Directly supported SVP in managing operation work flow. Kept confidential files such as personnel records and notices. Performed administrative functions including answering phones, typing, copying, faxing and filing. Opened, read, sort, prioritize and distributed incoming mail amongst the office staff.

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