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Administrative/Office Manager

Bronx County, NY
March 22, 2018

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Gloria Wigfall

**** **** ***** ******, *****, NY, 10466

Tel. 917-***-****,


Seeking a position within your company/organization that will allow me to utilize my skills and professional experience as well as the opportunity to develop new skills for advancement.

A dedicated and accomplished individual with exceptional work ethics such as: customer service, secretary/administrative background and excellent supervisory and managerial skills. A strong multi-tasker with high ability to work in a fast-paced environment.

Binder & Binder Long Island City, New York

Deputy Manager 1/2014-12/11/2017

Assisted Office Manager in running an office staffed with over 100+ employees

Interviewed and hired new prospective employees

Management of time sheets and daily day-to-day operations of the entire office

Managed three (3) out of state office staffed with 5 employees in the Baltimore, Richmond and Hartford locations. Monitored day to day operations to insure its smooth running with a record of successful achievement

Managed the writing department and clerical staff. Assigned work on a daily basis. Proofread hearing summaries, letters, otr’s and briefs written to law judges for errors

Oversaw the completion of all special project assignments making sure all deadlines were meet.

Worked closely with the attorney/s and advocates on various task for completion

Reviewed and evaluated client’s medical records to be submitted to the Social Security Administration and/or Administrative Law Judges

Nurtured team building to staff; conducted one on one supervision, held staff meetings, introduced new policies and procedures, approved work schedules and vacation time and staff training

Recommended necessary corrective action when needed

Quality Control 1/2013-1/2014

Answered all calls from upset clients which required excellent customer service skills

Ensured all clients concerns/complaints were addressed in a timely fashion

Developed weekly reports for ALL offices which were transposed into a spreadsheet format showing office performances

Made recommendations based on findings of each employee performances

Answered all emails from clients and/or potential clients on a day to day basis.

Monitored productivity

Case Manager/Supervisor 6/2011-1/2013

Supervised a staff of 8 case managers daily

Coordinated staff meetings, disciplinary actions, team building and monitoring

Assisted Management and Attorneys in multiple task to be completed in a timely manner

Prepared and assigned weekly work

Reviewed and evaluated medical records received from doctors/hospital before having submitted to the Social Security Administration offices

Prepared and typed medical request for doctors and hospitals for purposes of obtaining medical information for the client’s disability cases

Heavy phone call volume to and from clients which included follow-up calls to doctors, hospitals, the Social Security Administration and Administrative Law Judges

Prepared new and existing client files for case development

Managed and processed confidential legal correspondence from Social Security and clients

Routinely monitored the process of claims pending with Social Security and Administrative Law Judges to insure a favorable decision

Hachette Magazines New York, New York

Senior Research Analyst 12/1991-12/2008

Fulfilled daily sales request by working closely with the Sales and Marketing staff of assigned magazines

Fashioned information that assisted in the sales process

Produced media kits and other information fact sheet data

Produced presentations targeting specific requested accounts

Created prototypes for unmeasured HFM titles

Prepared and analyzed the latest data releases

Updated any research materials as needed to gather data comparing magazines competitive sets

Knowledge in running cost ranking, cross tabulations and reach & frequencies reports

Administration Assistant/Research Department 3/1987-12/1991

Assistant to the Vice President of the Research Department

Coordinated meetings and maintained records for staff

Typed questionnaire drafts and research reports with text and tabular materials, statistical reports, duplicating and binding multi-copies

Performed weekly time sheets for a staff of 20

Performed all functions in connection with the preparation of research materials for establishing research and marketing objectives

Ordered supplies ensuring department was fully functional

●Provided overall administration on a daily basis, developing a collaborative working environment, fundamental to the success of operations


Superior Business Institute New York, NY

Certificate in Secretarial Science

A Phillip Randolph Campus High School New York, NY



Proficient in Microsoft Word & Excel. Team player – motivated, Well organized, Punctual and reliable. Excellent interpersonal communication and organization skills. Able to work efficiently in a fast-paced working environment while working under pressure.

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