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Customer Service Representative

United States
March 22, 2018

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Professional Summary


Work History


Birmingham, Alabama (H) 205-***-**** (C) 205-***-**** Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Excellent communicator with 1 years in a demanding call center environment as a Customer Service Representative.

Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Friendly Sales Associate adept at working in diverse retail and customer service environments. Cashier with more than 1 years of retail experience. Well-versed in all areas of store operations. Passionate about exceeding customer expectations to building loyalty and retention. Customer-focused

Quick learner

Effective trainer

Strong communication skills

Written communication

Basic math skills

Microsoft Excel


Attention to detail


Attention to detail


Strong work ethic

Employee training

Creative problem solver

Exceptional communication skills

Shipping and receiving professional

Customer Service Rep 02/2015 to 09/2016

T-Mobile – Birmingham, Al

Answered an average of 150 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Politely assisted customers in person and via telephone. Provided an elevated customer experience to generate a loyal clientèle. Asked open-ended questions to assess customer needs. Education

cashier/customer service rep 10/2016 to 02/2017

Harbor Freight – Birmingham, Al

Recipient of multiple positive reviews acknowledging dedication to excellent customer service. Replenished supplies, bags and other materials at each cash wrap. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Provided ongoing guest service, including giving fashion advice. Developed reputation as an efficient service provider with high levels of accuracy. Cashier 07/2014 to 01/2015

Wendys – Birmingham, Al

Stocked and replenished merchandise according to store merchandising layouts. Priced merchandise, stocked shelves and took inventory of supplies. Trained new cashiers on procedures, customer service and sales techniques. Refilled and rotated items on shelves to maintain well-stocked inventory. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items. High School Diploma: 2015

A.H Parker High School - Birmingham, Al

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