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Customer Service Manager

Moses Lake, WA, 98837
March 22, 2018

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Shirley Kay Wagner

**** *. ********* **.

Moses Lake, WA 98837



Skills: Strong Quickbooks, communication, marketing, organizational and customer service skills are a few of the other abilities that I have acquired over time. I’m capable of preparing, prioritizing, and handling multiple projects at once. I’m extremely accurate, pay attention to detail, team player, and self directed.

Desert Graphics Inc./Moses Lake, WA (Embroidery, Digital Printing, Promotional Products)

Office Manager July 2002 to Present

* Handled all administrative duties, answering calls, invoicing and filing, and shipping.

* Created invoices, estimates, accounts payable & account receivable.

* Meet new & existing customers to write up orders and introduce new promotional products to help promote their business.

* Order items for shop and customers.

* Research, order, and track promotional products for shop and customers to ensure deadlines are met.

* Recognize and resolve customer’s problems.

* Make up order forms for company, and customers (schools, baseball and hockey teams.

* Create business cards and t-shirt designs.

* Enter all items in Quickbooks, do payroll, print reports, and reconcile all accounts.

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