Leigh Ann Hazelwood RT(R)
Greenville, NC 27834
** ***** ******* ********** **********, including 6 years of clinical and 10 years of dedicated IT and IS analysis and implementation.
Detailed focus on large scale data management with device integration and interfaces between DICOM technology and electronic medical records for major hospitals and associated clinics.
Acute, interim, and long term maintenance of SQL databases for patient information and 3rd party clinical documentation systems data interfaces.
Project management experience in multi-million dollar implementations of medical software for over 10 “Big Bang” style go lives, and over 30 outpatient facilities.
Lead and provided advice when needed in developing new policy and procedures when necessary to install and implement new workflows to increase productivity and maintain business continuity.
Assisted credentialed trainers of software after thorough testing. Kept trainers on task with assignments, proficiency exams, and finally worked hands on with end users during training and during go live support.
Lead team members during go live support with delegation of tasks by priority, skill level of analyst, and timeline considerations.
Clinical background of Diagnostic Radiology and Computed tomography. Electrical current/conduit/flow experience as QA technologist for hospital.
Meteorological background in weather mapping for local weather stations, 5-day forecast editorial for The Daily Reflector in Greenville, NC.
Operating System Experience:
Windows (95, 2000, v7, v10, Vista, XP, 7/8/8/10, Server2012)
UNIX and Linux OS (Kali, Parrott, Ubuntu)
MS Office 365 (Exchange, SharePoint, Yammer, Skype for Business)
eBO (IBM Cognos)
EPIC Software Systems Certification Modules:
RADIANT – Certification- NVT 2010, 2012, 2014, 2015, 2016
First Media Radio, LLC Jan 2018-March2018
Marketing Consultant Rocky Mount, NC
Consult small businesses in marketing strategies for on air broadcast with First Media, LLC. Station list includes: 98.5 The Big Dawg, Movin' 99.3, and Power 95.5
Hands on learning from radio personalities on spec ads and production
OIC of Rocky Mount Oct/2016-Oct/2017
Systems Administrator/Project Manager Rocky Mount, NC
eClinicalworks system administrator managing development and optimization projects to streamline business continuity.
Project Manager for the following projects:
Dental module install for eClinicalworks
Population Health Management and Chronic Care Reporting optimization for Federally funded grants through eClinicalworks
Office 365 business applications, including:
Report configurations within eBo (IBM Cognos) software which maps directly to the eClinicalworks database for long term reporting. Massaging data through pivot tables for better representation of data.
Provide desktop/hardware support including network printer configuration, Digium phone system management.
Manage MS Exchange mail boxes directly connected to AZ Active Directory
Maintained HelpDesk Issues while prioritizing according to acuity
Active Directory access to update when necessary
New Hanover Regional Medical Center May/2016-Sept/2016
Radiant Application Lead for Revenue Cycle Management Wilmington, NC
Performed end user validation and analysis of workflow for a new install of Radiant application to be integrated into an already live system
Developed new policy and procedure for end user workflow and documentation.
Maintain extensive build documents of new content, including masterfile build, integration programming points, and interfacing of data between 3rd party vendors. Using import/xport add-in macros for Excel, update, reverse engineer, and maintain SQL databases for new install.
Team lead in project tasks and keeping staff on track for build and important timeline dates for completion
Bon Secours Health System Feb 2016-April 2016
Radiant Application Coordinator
Assisting in scope and project plan implementation for Bon Secour’s market in Westchester, NY
Working with full time application analysts to train and help troubleshoot issues during high stress go-live situations.
Reviewing security and scheduling template build for the next upcoming 4 major go-lives
Dartmouth-Hitchcock Medical Center
Radiant Team Leader Builder for Revenue Cycle Installation June 2015-January 2016
As team lead, my responsibilities are to manage the build team on individual tasks for weekly completion. I would work exclusively with my team members on Radiant workflows and how to build accordingly.
Attended weekly Radiology manager meetings to discuss training tactics, hands on for end users, and concerns for the build team.
Owner of Radiology billing within our masterfiles to keep current by updating any interface mapping, CPT updates for CMS yearly updates.
Configured scheduling workqueues, including writing logic in Epic to route the orders to their destined scheduling areas.
Lead analyzation over testing during integrated testing phase for in depth build issues. Spent more than 50+ hrs/weekly for integrated testing validation and application testing.
During testing, I worked very closely with IP/OP and billing teams to discuss proper workflow and integration techniques.
Conifigured programming points within Radiology system definitions for special logic needed for specified workflows.
Built according to leadership specifications specialized reports and configured the manager, education coordinators, revenue office, physician, and technologist dashboards.
Continually working with our trainer and other end user concerns to develop tip sheets and additional training from requested end users to demonstrate workflows.
Currently, managing issue tickets that are submitted by management and disseminating to team owners amongst the team.
Assessing build issues reported through our ticketing system and noting helpful build tips for team members to help in resolution.
Working with trainers and other elbow support for go-live in demonstrating workflows and proper navigation through the Radiant system.
Wellstar Health System
Radiant Application Coordinator/Radiant Project Steward Nov 2014-June 2015
Project manager for design, workflow, testing and implementation for all back office imaging/ambulatory PACS driving workflows under Wellstar’s Health Network
Remote/Onsite project lead in Wellstar’s Endocrinology Ambulatory department transitioning to a PACS driven workflow. Coordinating with 3rd party systems and other application teams to design and validate a workflow between ambulatory and Radiant.
Remote/Onsite project build lead in Wellstar’s OB/GYN and Perinatology transition to a PACS driven workflow. Designed unique workflow that would allow ambulatory physicians keep their existing workflow while integrating the new technologist workflow for sending images to PACS.
Project Steward for optimization project of Medical Imaging Scheduling revisions. Optimization build included:
Updating visit types to correct procedures
Correcting mislabeled patient instructions, physician instructions, scheduling instructions
Updating scheduling pools and modality restrictions with the use of blocks for centralized scheduling to utilize the “auto schedule” functionality
End users who went live using Radiant scheduling were migrated to using workques as they were to begin the scheduling registration/pre-cert process in their workflow.
Working with organizational leadership on development of policy and procedures of scheduling and ordering.
Optimization of the “overdue orders” for physician’s inbaskets.
Team lead for all application and integrated testing. Lead analyst for all issues that needed to be corrected for testing and approval.
Wellstar Health Systems Jan 2014-Nov 2014
Senior Consultant-Radiant Clinical Application Advisor
Successfully implemented a new integrated workflow within Epic between Radiant/Anesthesia for Kennestone Urology Procedure Center. By using functionality between Cadence/Radiant/Anesthesia/Clindoc this was the first workflow for Wellstar.
Designed and implemented Wellstar’s first Pediatric Imaging Center which live July 2013
Radiant lead in build and testing for back office imaging in Phase 4 ambulatory go-live which includes Pediatric Imaging/Urgent care, Podiatry, and an Internal Medicine Ambulatory site.
Command center go live support during Wellstar’s implementation of its remaining four hospitals (Cobb, Paulding, Douglas, and Windy Hill) and 5 imaging centers.
Management of Remedy call tickets for the Epic helpdesk, and assist other full time employees on instruction of additional build not taught during Epic training.
Yale New Haven Health Aug 2012-Dec 2013
Consultant-Radiant Clinical Application Analyst
Create “how-to”and tips/ tricks on build information for full-time analysts
Assisted in the build and implementation of Yale New Haven Health system. This includes 3 hospitals: Yale (go live 2/1/13), Saint Raphael’s (go live 6/1/13), and Bridgeport hospital (go live 9/21/13)
Maintained the upkeep of prior hospitals within the network which have already been live. Greenwhich Hospital (2012)
Primary builder for Saint Raphael and Bridgeport hospitals. This includes, EAP (procedures), SER (provider), LVN (navigators), DEP (departments), PRC (visit types), provider schedules and templates, OSQ (ordersets), PRL, Best Practices (LGL)
Used “out of the box” thinking and analyzing for a hybrid departments that blend Cadence and Radiant.
Lead the application and charge testing for Saint Raphael and Bridgeport hospitals, and assisted in the integrated testing and application testing for Yale.
New Hanover Regional Medical Center Feb 2011 – Aug 2012
Radiant-Clinical Application Analyst
Responsible for validating current workflows within the NHRMC network for all radiology departments and outside clinics. Overcame the challenges of implementing Radiant in a Cardiology setting.
Responsible for keeping up with KPI’s as designated by Epic and validated through Radiology SMEs to track our pre-live data and compare to post-live. Developed reports for each of NHRMC’s Radiology managers to customize their personal Reporting Workbench reports. Worked with hospital billing in creating a report to better suit the needs of the managers to show a blend of hospital accounts and patient information for a retention of charges.
Extensive build experience in the following masterfiles: EAP (procedure), SER (provider), EMP (employee), LVN (navigators), DEP (departments), E2R (roles), HRX (reports), ECL (security), WER (workflow engine rule). Responsible for extensive application testing followed by integrated testing between all applications to ensure workflows are working properly.
Responsible for linking chargeable EAPs to our orderable and performable records built by our HB team. Also tested every charge to confirm that they were dropping upon end exam as was validated.
Responsible for monitoring break/fix workques and answering command center calls during go-live. Responsible for monitoring interface error ques and determine in the HL7 interface message the error and correct the error to ensure that the messages were corrected and resent.
New Hanover Regional Medical Center Jun 2010 – Feb 2011
Provided excellent care to both inpatients and outpatients at NHRMC’s diagnostic department.
After performing procedures, I would confirm that the proper charges were associated with the procedures and payable diagnosis was used for radiology interpretation.
Assisted surgeons during OR procedures that required fluoroscopy by giving quality images. After the procedure, was responsible for ordering the correct procedures and confirming the charges were
Worked through high stress situations such as Trauma 1 in the Emergency Department. At times was responsible for taking images and running the images in the PACS system alone during these Trauma situations.
Worked with Fuji PACS which was interfaced with the RIS system Mysis.
Franklin Regional Medical Center (Louisburg, NC)
Radiology Technologist II Apr 2009 – June 2010
Responsible for running two modalities CT and diagnostic during 3rd shift hours for the Emergency Department. Was responsible for performing 3D reconstruction images on all CT bone work procedures for finer details.
Experience with Agfa PACS system and digital radiology.
Worked with OR surgeons to give the most quality image for various procedures performed under sedation.
Wilson Medical Center (Wilson, NC)
Radiologic Technologist April 2006 – Sept 2008
Responsible for performing diagnostic and fluoroscopy images on inpatient and outpatients at WMC. Worked extensively with OR surgeons during trauma cases and ortho cases to deliver excellent quality images for proper diagnosis and patient care. Experience working with Fuji digital imaging that interfaces with AMICAS PACS.
Tarboro Clinic, PA (Tarboro, NC) Feb 2005 – Aug 2005
Responsible for running the diagnostic X-ray department during evening clinic hours.
Developed radiology films after performing exams and would hang them according to the Radiologist hanging protocols.
Boice-Willis Clinic, PA (Rocky Mount, NC) July 2001 – Dec 2003
Imaging Receptionist/Technologist Assistant
Scheduled patients for various imaging procedures using the Medic Medical Scheduling System.
Responsible for managing the radiology film room by pulling prior studies to be read with current studies for radiologists.
Responsible for running radiology images for the technologists in the dark room to be interpreted by the Radiologist.
Tarboro Clinic, PA (Tarboro, NC)
Insurance File Clerk June 2000 – July 2001
Responsible for filing patient’s secondary insurance once the primary EOB was received.
Responsible for correcting claims that were denied by a patient’s primary insurance and then resubmit for proper payment. Called patients to discuss delinquent accounts and discuss payment options.
East Carolina University January 2018 - Present
Pursuing B.S. Applied Atmospheric Science
Edgecombe Community College Aug 2004 – May 2006
Associates Degree of Applied Science in Radiography
Epic Certification NVT 2010, 2012, 2014, 2015