Ronanetha C. Melvin
Hillside, New Jersey 07205 Cell: 908-***-****
To acquire a challenging career which will offer a chance to demonstrate leadership in an organization offering growth and opportunity. I’m a very reliable, dedicated and enthusiastic individual who learns quickly, is a team player and communicates well with others.
Staff development ● Leadership
Sound Judgment ● Employee Scheduling
Supervision and training ● Ability to multitask
Interpersonal skills ● Communication Skills
Calm under pressure ● Customer Relations
Flexibility & Adaptability ● Fast Learner
Call Center Associate
Horizon Blue Cross/Blue Shield 08/2015 - Present
Perform Relevant task assigned by management
Deliver excellent customer service
Teamwork and Team Projects
Initial investigation process based on the nature of the inquiry
Claims, member information, enrollment, benefits, data entry
Payment and Suspense Account Processing
Heavy Customer communication
Reinstate and Terminate Plans
Handle Escalated and Broker calls
Assist Correspondence Team
Follow up with unresolved issues
Assistant Vice President
Jefferies LLC 03/2013-04/2015
Responsible for training staff on GMI
Trade allocation and reconciliations
Internal and external transfers
Data Entry and Journal entries
Trade allocation (NYBOT, NYMEX, and VIX trades
T-bill processing and option expiration
Clearvision account mapping and static
Ronanetha C. Melvin Page: 2
Trade Support Manager 09/1994-11/2012
Newedge USA LLC/Fimat USA/Brody White
Originally hired as a data entry clerk in 1994. Transferred to Point Balance and Trade break
reconciliation department in 1995. Assumed team leader and supervisory responsibilities in 2000.
Promoted to Trade Support Manager in 2008.
Responsible for hiring and training staff
Successfully managed the activities of 7 team members
Cross-trained and backed up other customer service managers
Provide back office operational support to clients, broker dealers, CTA hedge funds, floor traders and foreign affiliates.
Managed projects which included GMI migrations, integrations of merged firms.
Investigated and resolved customer inquiries and complaint in a timely manner.
Liaison between client services, customers and brokers.
Daily position adjustments for CFTC, PERT, Large trader and NYPC exchanges.
Assist with transfers and trade allocations for all New York markets.
Experience in data entry and Firm-E trade input.
Reduced amount of employee overtime by effectively delegating.
High School Diploma: Weequahic High School – Business 1984