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Customer Service Data Entry

United States
March 22, 2018

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Ronanetha C. Melvin

** **** ***** *****: 908-***-****

Hillside, New Jersey 07205 Cell: 908-***-****

Career Overview

To acquire a challenging career which will offer a chance to demonstrate leadership in an organization offering growth and opportunity. I’m a very reliable, dedicated and enthusiastic individual who learns quickly, is a team player and communicates well with others.

Core Strengths

Staff development ● Leadership

Sound Judgment ● Employee Scheduling

Supervision and training ● Ability to multitask

Interpersonal skills ● Communication Skills

Calm under pressure ● Customer Relations

Flexibility & Adaptability ● Fast Learner

Work Experience

Call Center Associate

Horizon Blue Cross/Blue Shield 08/2015 - Present

Perform Relevant task assigned by management

Deliver excellent customer service

Teamwork and Team Projects

Initial investigation process based on the nature of the inquiry

Claims, member information, enrollment, benefits, data entry

Payment and Suspense Account Processing

Heavy Customer communication

Reinstate and Terminate Plans

Handle Escalated and Broker calls

Assist Correspondence Team

Follow up with unresolved issues

Assistant Vice President

Jefferies LLC 03/2013-04/2015

Responsible for training staff on GMI

Trade allocation and reconciliations

Internal and external transfers

Customer Service

Data Entry and Journal entries

Trade allocation (NYBOT, NYMEX, and VIX trades

Break Reconciliation

T-bill processing and option expiration

Clearvision account mapping and static

Ronanetha C. Melvin Page: 2

Trade Support Manager 09/1994-11/2012

Newedge USA LLC/Fimat USA/Brody White

Originally hired as a data entry clerk in 1994. Transferred to Point Balance and Trade break

reconciliation department in 1995. Assumed team leader and supervisory responsibilities in 2000.

Promoted to Trade Support Manager in 2008.

Responsible for hiring and training staff

Successfully managed the activities of 7 team members

Cross-trained and backed up other customer service managers

Provide back office operational support to clients, broker dealers, CTA hedge funds, floor traders and foreign affiliates.

Managed projects which included GMI migrations, integrations of merged firms.

Investigated and resolved customer inquiries and complaint in a timely manner.

Liaison between client services, customers and brokers.

Daily position adjustments for CFTC, PERT, Large trader and NYPC exchanges.

Assist with transfers and trade allocations for all New York markets.

Experience in data entry and Firm-E trade input.

Reduced amount of employee overtime by effectively delegating.

Educational Background

High School Diploma: Weequahic High School – Business 1984

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