Gina Mitchell

Winter Haven, FL *****

ac4wbu@r.postjobfree.com

318-***-****

Mission

To obtain contractual employment in the area of interest

Authorized to work in the US for any employer

WORK EXPERIENCE

Vice President/Branch Manager

SunTrust Bank – Auburndale, FL. – May 2017 to Current

Responsibilities

Complete management of the entire branch and team. Conduct performance reviews. Prepare for interviews and select candidates to fill branch positions. Ensure compliance with internal controls, operational procedures and risk management policies. Also perform cash handling transactions when needed. Responsible for driving branch performance results through strong team sales and referral performance in deposits, loans, investments and other product lines. Directing, leading and coaching to results by the entire team, while developing and executing plans in order to meet and exceed branch sales goals while maintaining an operationally efficient branch. Conduct new clients prospecting with strong interpersonal skills.

Personal Banker 4/Teller Coordinator 2

SunTrust Bank - West Palm Beach, FL - November 2013 to May 2017

Responsibilities

Second in command to the branch manager, in addition to completing complex Teller transactions, performs functions such a scheduling Teller line team, provides input into performance reviews and may participate in conducting reviews with Branch Manager or Assistant Branch Manager. May participate in the selection/hiring process of Tellers. Completes operational functions such as approving transactions, cash control, branch security, and internal control. Demonstrates competency with all Teller application transactions and process Teller operations. Identifies sales referral opportunities and makes appropriate referrals. Ensures that all Tellers are aware of, and participating in, achievement of service and sales goals. Also responsible for coaching and development of Tellers, and Operations of Teller line. Advanced Teller and Basic Sales and Service skill set. Ensure compliance with internal controls, operational procedures and risk management policies. In addition, responsible for ensuring that all business transactions and practices in the individual’s span of control comply with all regulations and the SunTrust Code of Conduct. Pursue on-going education of SunTrust products, services, and other lines of business.

Service Manager II

Wells Fargo Bank - Winter Haven, FL - November 2012 to November 2013

Manages the teller services function to ensure prompt and efficient transaction processing and the generation of sales through quality referrals. This job is a working manager where greater than 50% of their primary duties are spent in non-management responsibilities. These duties will include as necessary teller and lead teller functions. Establishes sales referral and service goals. Creates trains and coaches a successful service and referral team. I am responsible for effective staff salary administration and rewards when necessary. Is responsible for scheduling staff efficiently to maximize resources and achieve service and sales goals. Ensure compliance with audit and operational regulations and guidelines. Assist manger wherever needed, as well as in her absence.

Teller

Dow Louisiana Federal Credit Union - Gonzales, LA - June 2012 to September 2012

Operating and balancing a cash drawer and/or providing face-to-face customer assistance. Handles paying and receiving transactions and adheres to all requirements for Bank Secrecy Act (SAR, CTR, etc.). Keeps informed of new rules and regulations as they apply to the members. Cross-sell credit union products when required.

Branch Service Leader I

Regions Bank (formerly St. James Bank) - January 2011 to May 2012

Responsible for implementation and coordination of all branch operational responsibilities. Assists the Assistant Branch Manager in Supervising the Teller line; or, in the absence of the Assistant Branch Manager, is responsible for direct supervision and management of the teller staff to include: hiring, supervising, scheduling and evaluating the tellers,

Assistant Manager

UCB - March 2009 to February 2010

Assist with the daily management of the banking office. Responsibilities include but are not limited to opening accounts, cross selling bank products, scheduling, opening and closing of the branch office, ensuring that branch staff is adhering to company policies and procedures, preparing and delivering performance appraisals as directed by the Branch Manager. Responsible for the branch adherence to audit and compliance

requirements. Approve scheduling of branch personnel to ensure effective client service while maintaining established transaction rates set by management. Keeps well informed information of banking and regulatory issues. Perform other duties as assigned and efficient use of MS Office.

Teller

Whitney National Bank - June 2008 to February 2009

Strong interpersonal communication and customer service operations. Process customer deposits, withdrawals, transfers, money orders and cashier’s checks. Balance teller window daily and capable of training less experienced tellers. Maintained vault duties.

EDUCATION

B.S. in Business Administration

Northwestern State University of Natchitoches - Natchitoches, LA

January 2010 to January 2011

B.S. in Computer & Natural Science

Northwestern State University of Natchitoches - Natchitoches, LA

January 2010

A.S. in Arts & Science

Our Lady of the Lake College - Baton Rouge, LA

January 2003 to January 2006

CERTIFICATIONS

Notary

October 2014 to October 2018

2017 Purpose Ambassador for West Palm Beach

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