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Human Resources Customer Service

Brampton, ON, L6W 4T4, Canada
March 25, 2018

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M.A. Fize Mohamed

Mobile: +1-647-***-****



Address: Suite-249, 8-400 Steele’s Ave, E, Brampton, ON L6W 4T4, Toronto

Professional Summary

Human Resources Manager with 10+ years of experience assisting with and fulfilling organization staffing needs and requirements. Aiming to use my dynamic communication and organization skills to achieve your HR initiatives. Possesses a Master’s in Business Administration (MBA in Human Resources & Marketing) and Bachelor of Commerce (B.Com as Accountancy Major). Outstanding management skills to deal with multi cultured team.

Career Highlights

Dedicated professional with hands-on personnel management experience and business related academic knowledge that blends seamlessly into a position such as Human Resources Manager. Adept at addressing sensitive issues and maintaining the strictest of confidentiality. Particularly organized and efficient with a flair for prioritizing.

Personal Skills:

Time management

Reliable & trustworthy

Organization skills

Expert in decision making


Data management

Forward planning

Facilities enrichment

Dealing professionally with all

correspondence, complain and queries


1988 Bachelor of Commerce (B.Com. Major Accountancy)

University of Kerala - India

1991 Masters of Business Administration (MBA. HR & Marketing)

(Human Resources and Marketing)

Mahatma Gandhi University - Kerala, India

Technical Qualification

Holding Canada - Ontario Driving License G

Holding Valid Nation-Wide Forklift License (Counter Balance, Narrow Aisle Lift, Order/Cherry Picker, Walkie Rider Pallet)

UAE driving license – light vehicle and mini bus

International Driving License

Core Competencies

Effective communications interpersonal skills

Strong Analytical skills

Effective Skills in Contract Negotiations


Computer skills : HRIS applications (Ulti Pro, PeopleSoft Enterprise Human Resources-ADP)

HRMS Workday and Kronos, Skilled in MS Office suite (Word, PowerPoint,

Access, Excel, Outlook)

Superb typing skills

Man Management skills : Problem solver

Communication skills : Can read & write English, Tamil, Arabic, Malayalam, Hindi, and Urdu

Trainer : Staff Development and training

Expense Reduction : Cost Control Planning

Payroll Payroll : HR Payroll

Work Experience

01/2017 to current Human Resources Manager [Bright Pixal – Dubai, UAE]

Implemented effective HR policies to ensure all practices are in complain with labor and employment regulations. Increased employee retention above 90% by rigorously maintaining a positive work environment. Developed targeted outreach recruitment programs to recruit more minorities / physically disabled and achieved affirmative action requirements.


Created a website with an embedded data base and online tracking system functionality to enable online recruitment for the organization and reducing recruitment cost by 10%

Developed user friendly application forms questionnaires for the organization during staff recruitment and interviewing

Arbitrated labor disputes in collaboration with the legal department

Educated and advised employees on group health plans, voluntary benefits and retirement plans

Conducted employment verification and investigations

12/2015 to 01/2017 Human Resources Manager [Al Sweidi & Shams Contracting Company L.L.C- Abu Dhabi, UAE]

Provides subject matter expertise to project engineers regarding selection procedures.

Performs quality control on vendor partner’s performance regarding applicant sourcing and selection. Providing

Education Related to Employee Benefits

Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive

Documentation and is accountable for determining appropriate action

Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner

Communicates performance expectations in accordance with job descriptions for each position

Managing legal and Compliance Practices

Responsible for Salary structuring grading and designing Job position in

Co-ordination with respective Head of the Departments

Responsible of staff Appraisals, Monitor and HRIS, HR Database

Recruited to help open new company in other emirates guiding the startup and management of a full spectrum of HR

Operations, systems and programs


Played a key role in ensuring the successful launch of Dubai emirates office, structured and implemented programs and

Policies in the areas of training, compensation structured, benefits

Fostered a team work environment conductive to positive dialogue across the organization

06/2005 to 07/2007 Administration/ Human Resources Manager [Damas Jewellery – Dubai]

Active dedicated office management professional with experience handling a wide range of administrative, technical and executive – support tasks. Excelled at resolving employer challenges with innovative solutions, systems and processed improvement that increased efficiency, customer satisfaction and the bottom line.


Developed efficiency – enhancing workflow / process improvements that made it possible to accommodate by staff


Saved thousands of dirhams in fee and improved the response - rates of direct recruitment campaigns by bringing

Formerly in house vacancy.

Served to the management team, functioned as key liaison officer to customer’s and ensured a consistently positive

Customer experience

Helped drive a 15% increase in customer satisfaction based on a customer survey in 2007

Regular appraisals conducted for staff resulted to increase in productivity

Handled all government liaison jobs and notified any changes in rules with regular updates through newsletters

08/1996 to 12/2004 Administration / Human Resource Manager [Maritime & Mercantile international LLC – Dubai]

Dedicated admin customer service manager with extensive experience in liquor retail sales, consistently achieved record – high customer satisfaction ranking, improvements to the bottom line. Good in handling complaint resolution with effective communication through problem solving. Promoted to management level to recruit, train and supervise customer service repels and cashiers.


Reduced staff turnover by 18% in 2000, benchmarking a record – setting improvement in staff retention due to the

Success of employee- development and incentive programs

Elevated stores guest – satisfaction index to higher level with two years, ensured the swift resolution of customer

Issues to preserve customer loyalty while complying with company policies

Exemplified second – to – none service delivery in all interactions with customers

Trained CSRs in 10 struggling stores, and contributed to significant improvements in guest satisfaction and sales

References Available Upon Request

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