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Customer Service Sales

Dubai, DU, United Arab Emirates
March 25, 2018

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Diana Louise Cascas


Contact Nos.: 052-***-****




I have experience in customer

services, management skills and

quality assurance. While much of my

experience has been in the mixed

world of hospitality and customer

service support, I understand the

social value of the interactions with

diversity of people.

I am hard worker, diligent, constantly

cheerful and forward thinking.

Experience has taught me how to

build strong relationships and can

work well with all levels of people. I

have the ability to work within a

team as well as cross-team.

Computer knowledge

Basic speaking knowledge of


Good command of English in

speaking & writing

Sales & Marketing knowledge

Customer Service

Data Encoding / Data Entry

Persuasion and Negotiation

Time Management

Hospitality / Customer Service


Nationality / Languages

Filipino / English


2-year course in Hotel & Restaurant


Basic Information

DOB: 14th June 1994

Height: 5’6

Gender: Female

Status: Single

Experience (7 May 2017 – 11 November 2017)

Gongcha Philippines, Inc - BARISTA

To provide premium and healthy beverages by choosing only high quality fresh ingredients prepared meticously.

To ensure that the products that are serve are not just tasty but safety and heathly as well. The use of Safe natural and heathy ingredients is always our priority.

To deliver utmost customer satisfaction by providing Best Service and Quality Products.

Maintained a strong understanding of company values and customers needs, responding quickly to complex requests in a fast-paced environment.

Engaged customers in a highly visible roles, conveying a positive and professional attitude.

Cash balancing and reporting for review by management staff. Experience (28 January 2016 – 28 June 2016)

Orange Power Network Inc. – PROMODIZER, SM Megamall

Responsible in the sales and promotion of the company products.

Provide product knowledge and technical assistance to the customers.

Assist walk in clients through product demonstration, promotion of items, suggesting and offering better solution that may suit the client’s need

Monitors the inventory of the company product and maintains cleanliness of the display area.

Develop and maintain own client database



Experience (2 October 2014 – 1 March 2015)

Signature Lines, Incorporated – SALES CLERK, SM Mall of Asia

Provide superior customer service by understanding customer’s requirements.

Answer queries and provide complete and accurate product information.

Generate sales and assist in retail operations management.

Ensure compliance with display guidelines.

Maintain awareness of product knowledge and marketing promotions.

Participate in all improvements and engagement programs as well as initiatives implemented in the store.

Perform other administrative task that may be assigned by the Store Executive.

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