Diana Louise Cascas
Contact Nos.: 052-***-****
I have experience in customer
services, management skills and
quality assurance. While much of my
experience has been in the mixed
world of hospitality and customer
service support, I understand the
social value of the interactions with
diversity of people.
I am hard worker, diligent, constantly
cheerful and forward thinking.
Experience has taught me how to
build strong relationships and can
work well with all levels of people. I
have the ability to work within a
team as well as cross-team.
Basic speaking knowledge of
Good command of English in
speaking & writing
Sales & Marketing knowledge
Data Encoding / Data Entry
Persuasion and Negotiation
Hospitality / Customer Service
Nationality / Languages
Filipino / English
2-year course in Hotel & Restaurant
DOB: 14th June 1994
Experience (7 May 2017 – 11 November 2017)
Gongcha Philippines, Inc - BARISTA
To provide premium and healthy beverages by choosing only high quality fresh ingredients prepared meticously.
To ensure that the products that are serve are not just tasty but safety and heathly as well. The use of Safe natural and heathy ingredients is always our priority.
To deliver utmost customer satisfaction by providing Best Service and Quality Products.
Maintained a strong understanding of company values and customers needs, responding quickly to complex requests in a fast-paced environment.
Engaged customers in a highly visible roles, conveying a positive and professional attitude.
Cash balancing and reporting for review by management staff. Experience (28 January 2016 – 28 June 2016)
Orange Power Network Inc. – PROMODIZER, SM Megamall
Responsible in the sales and promotion of the company products.
Provide product knowledge and technical assistance to the customers.
Assist walk in clients through product demonstration, promotion of items, suggesting and offering better solution that may suit the client’s need
Monitors the inventory of the company product and maintains cleanliness of the display area.
Develop and maintain own client database
Experience (2 October 2014 – 1 March 2015)
Signature Lines, Incorporated – SALES CLERK, SM Mall of Asia
Provide superior customer service by understanding customer’s requirements.
Answer queries and provide complete and accurate product information.
Generate sales and assist in retail operations management.
Ensure compliance with display guidelines.
Maintain awareness of product knowledge and marketing promotions.
Participate in all improvements and engagement programs as well as initiatives implemented in the store.
Perform other administrative task that may be assigned by the Store Executive.