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Help Desk

Columbia, SC
March 24, 2018

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** ******** ***, *****, ** ***** C: 803-***-****

Dedicated IT professional with 3 years experience, highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.

Desktop and laptop repair


Fast learner

problem solving skills


It Support

Windows 7 administration

System Upgrades

Customer focused

Innovative thinker


networking concepts


Help Desk Support

IT Technician / Commercial Truck Driver, 09/2015 to Current South Carolina Department of Corrections – Columbia, SC Restored data, operating systems, files, documents and drivers. Resolved computer hardware and software, printing, installation and operating systems issues. Established and maintained excellent customer relationships. Loaded and unloaded freight to assure safety and minimize risk of damage and dangerous conditions. Fuel Hauler, 04/2013 to 02/2015

Blythewood Oil Co Inc – Ridgeway, SC

Safely loaded and unloaded deliveries according to size of load and content description. Inspected the truck for defects and safe operating condition before, during and after trips. Maintained current Class A CDL with Hazardous Materials and Doubles and Triples endorsements. Line Haul Driver, 02/2013 to 03/2013

Central Transport – Columbia, SC

Transported deliveries locally and over the road.

Moved pallets of merchandise using electric forklifts and electric pallets. Transported goods between warehouse locations according to shipment and storage needs. Line Haul Driver, 08/2012 to 02/2013

Best Drivers – Columbia, SC

Safely loaded and unloaded deliveries according to size of load and content description. Delivered products to dealer locations as scheduled and as requested. OTR Commercial Truck Driver, 08/2010 to 08/2012

Heartland Express – North Liberty, IA

Delivered goods to customers both locally and long distance. P S



Communicated with company dispatchers to alert them of any issues or delays. Made sure that deliveries were on time for their scheduled appointments. Commercial Truck Driver Trainer, 07/2009 to 07/2010 Werner Enterprises, Inc. – Omaha, NE

Trained new truck drivers to maintain all FMCSA and DOT regulations Checked shipping papers to determine the nature of load and checked for the presence of hazardous materials. Established and maintained excellent customer relationships. Computer Repair Technician, 04/2006 to 06/2009

Worldwide Tech Services – Tewksbury, MA

Repaired and upgraded laptops, desktops,servers and printers Repaired Dell, Lenovo, Sony and Apple computers.

Proactively trained users how to avoid recurring issues. Sergeant, 04/2001 to 08/2005

United State Army – Fort Knox, KY

Developed and led weekly training programs in preparation for combat. Created and managed databases using Microsoft Access Bus and heavy vehicle operator

Bachelor of Science: Computer Engineering,

University of Nevada, Las Vegas - Las Vegas, NV

Did not graduate

Minor in Spanish

3.3 GPA

Bachelor of Science: Information Technology, 2019

Strayer University - Columbia, SC

4.0 GPA

CompTIA A+ certification (2006)

CompTIA Network+ certification (2006)

Microsoft Certified Professional (2006)



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