Customer Service Manager
Resume:
KIM HAUSER
KINGSLAND GA *****
*********@*******.***
Email LinkedIn Profile Twitter/Blog/Portfolio
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
EXPERIENCE
AUGUST 2009- CURRENT
GENERAL MANAGER, TMX FINANCE
Manage a team in daily operations for this location
Develop customer relationships and provide unrivaled customer service in order to build new business, increase store profitability, and further brand loyalty and recognition
Set performance standards and expectations while holding the team accountable for upholding compliance with Company policies and procedures, as well as local, state, and federal laws and regulations
Successfully handled all of the stores LSM ( local store marketing ) and obtained large accounts and set up events to increase sales
Responsible for overall floor sales in location
Deposits, Cash Handling, Title Pawns
Customer Service, Collections Calls, Problem Solving
Title work, Repo inspections, Accounts Payable / Receivable
JANUARY 2007 TO JUNE 2008
CUSTOMER SERVICE REP, GEORGIA AUTO PAWN
Responsible for collection calls, title pawns, cash handling, marketing, vehicle inspections, everyday office responsibilities
EDUCATION
JUNE 1993
HIGH SCHOOL DIPLOMA, WEST BABYLON SR HIGH WEST BABYLON NY
SKILLS
Computer-savvy
Calm under pressure
Complex problem solving
Account Management
Credit and Collections,
Customer Needs Assessment
Reports generation and analysis
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