Customer Service Food

CURRICULUM VITAE

NAME: ROSIE NABANJALA

NATIONALITY: UGANDAN

MARITAL STATUS: SINGLE

TELEPHONE: +974********

E MAIL: **************@*****.***

VISA TYPE: VISIT VISA 3 month

LANGUAGES: FLUENT ENGLISH

WAITRESS

Objective: I am an outgoing and enthusiastic person who enjoys working in the food and drink sector. I feel that I have excellent communication skills and i enjoy working with different people each day. I pride myself on providing the best customer service that i can, and I like to make sure that my customers come back because of the experience they have had.

Summary skills: – Writing/Taking Orders – F&B Service– Menu Presentation – Identification Checking – Table Preparation/Cleaning– Answering Phone – Menu Recommendation – Sanitation– Bill Generation – Payment Collection

Work Experience

Company: NANDOS UGANDA

Designation: supervisor 2013 to august2016

Duties:

Providing quality responses to customer contacts in person, telephone & email.

Dealing with enquiries & answering calls from new and existing customers.

Suggesting solutions to customers in a positive manner.

Communicate promptly any information to customers about their orders.

Helping customers to register online and/or to process their orders.

Giving customers information about company services and products.

Building relationships with customers.

Handling difficult and aggressive customers in a professional manner.

Assisting the finance Department with customers on security checks.

Company: Bon Appétit Restaurant, UG

Designation: waitress / cashier, DECEMBER, 2011 to January 2013

Duties

Directed customers to product locations

Helped customers with patience and a smile

Ordered merchandise for entire store

Courteously greeted customers and assisted with purchases

Operated cash register, received and dispensed correct change

Properly balanced out cash register

Operated till and completed daily cash reports

Maintained a clean and attractive front end area

Monitored and kept daily records of cash flow

Additional Capabilities

Excellent communication and interpersonal skills

Ability to understand and follow food sanitation and safety protocols

Deep understanding of operating food service equipment

Working knowledge of housekeeping procedures

High degree of personal cleanliness

Willing to work flexible hours

Education:

Bachelors degree in education

Certificate in hotel management

LAGUAGES: English

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