NAME: ROSIE NABANJALA
MARITAL STATUS: SINGLE
E MAIL: firstname.lastname@example.org
VISA TYPE: VISIT VISA 3 month
LANGUAGES: FLUENT ENGLISH
Objective: I am an outgoing and enthusiastic person who enjoys working in the food and drink sector. I feel that I have excellent communication skills and i enjoy working with different people each day. I pride myself on providing the best customer service that i can, and I like to make sure that my customers come back because of the experience they have had.
Summary skills: – Writing/Taking Orders – F&B Service– Menu Presentation – Identification Checking – Table Preparation/Cleaning– Answering Phone – Menu Recommendation – Sanitation– Bill Generation – Payment Collection
Company: NANDOS UGANDA
Designation: supervisor 2013 to august2016
Providing quality responses to customer contacts in person, telephone & email.
Dealing with enquiries & answering calls from new and existing customers.
Suggesting solutions to customers in a positive manner.
Communicate promptly any information to customers about their orders.
Helping customers to register online and/or to process their orders.
Giving customers information about company services and products.
Building relationships with customers.
Handling difficult and aggressive customers in a professional manner.
Assisting the finance Department with customers on security checks.
Company: Bon Appétit Restaurant, UG
Designation: waitress / cashier, DECEMBER, 2011 to January 2013
Directed customers to product locations
Helped customers with patience and a smile
Ordered merchandise for entire store
Courteously greeted customers and assisted with purchases
Operated cash register, received and dispensed correct change
Properly balanced out cash register
Operated till and completed daily cash reports
Maintained a clean and attractive front end area
Monitored and kept daily records of cash flow
Excellent communication and interpersonal skills
Ability to understand and follow food sanitation and safety protocols
Deep understanding of operating food service equipment
Working knowledge of housekeeping procedures
High degree of personal cleanliness
Willing to work flexible hours
Bachelors degree in education
Certificate in hotel management