Reception,Customer Service

RESUME

HEATHER M. HRYCIUK

** ****** **** ** *******, AB, T2W 6H4

403-***-****, Email: *******.*******@*****.***

PROFESSIONAL PROFILE

As a confident professional, I am able to interact comfortably with individuals on all levels. I value discretion and am very ethical. I am detail oriented, able to multi-task and stay calm in fast paced environments.

I have approximately 20 years of experience in varied types of offices including Real Estate, Stock Brokerage, Legal and Oil Companies.

I have worked as a receptionist, secretary, securities clerk, data entry and accounts payable clerk. I am experienced in data migration and data verification for pipeline maintenance programs as well as pipeline alignment sheet generation programs.

ADMINISTRATION SKILLS:

Author, edit and file general office correspondence and memos

Meeting, convention and travel arrangements

Order office supplies

Catering orders

Maintain petty cash

Bank deposits

Basic book keeping

Reception duties: answer and transfer calls, take messages, greet clients, send and receive courier packages

Filing: general, well files, electronic document filing(drawings)

Stock trading reconciliations

Stock transfer

Receive and disburse payments

TECHNICAL SKILLS:

Intermediate to Advanced User, Microsoft Office Word, Excel and Outlook

Familiar with Powerpoint, Access

Experienced with multi-line phones and Switchboards

Experienced with photocopiers, scanners, plotters, postage machines

Advanced AutoCad skills

Familiar with Cadworks 3D, Civil 3d, Navis, ProCad

Familiar with Simply Pro Accounting 2010

CUSTOMER SERVICE SKILLS:

Attend customers at the counter/window

Advise customers on products they might need

Take and fill customer orders

Question to ascertain the customer’s needs

Greet clients, sales personnel and couriers entering the office

Security screening of travelers’ luggage and person and documents prior to boarding aircraft

EXPERIENCE

2015 – 2017 Temporary and Part Time

Sobey’s, Deli clerk, meat and cheese

TAG Recruitment, Sara Consulting, Product Demonstration

Drake International, Eden Brook Funeral Home, Reception

1997 – 2014

Piping and Pipeline Drafting – Various companies

Stantec Engineering, Pipeline drafting, electronic document filing

Shell Canada, Fort McMurray, drafting, reliability inspection and power dept’s

Wardrop Engineering, Saskatoon, piping drafting 2D 3D

(2009 – Garda Security, Calgary, pre-board screening officer YYC, 7 mo.),

Worley Parsons, pipeline and facilities drafting

Transcanada Pipelines, Drafting, data migration, maintenance data verification

Husky Oil, mapping drafting, mapping data verification

1979 - 1997

Various Office Settings – Calgary/Vancouver

Drake Office Overload, Temp positions, Reception, Secretarial

Alliance Canada, Assistant to Vice President

Calgary Real Estate Board, Reception, Secretary, Events/P.R. assistant

Okanagan College, Kelowna, Secretary,

Vancouver Stock Exchange, Securities Clerk

McLeod Young Weir, Vancouver, Securities clerk, Trade reconciliations

Osler Wills Bickle Brokers, Calgary, Reception, Securities Clerk, Data Entry,

Hampton Securities Brokers, Securities Cage Clerk, trade reconciliations, client account clerk

EDUCATION/SPECIALIST COURSES

CADWORX FOR PIPING, S.A.I.T., January 2015

AUTO CAD 2000, TransCanada, Aug. 2000

PROCESS PIPE DRAFTING, S.A.I.T., Certificate, Calgary, May 1997

ADMIN. & HUMAN RESOURCES, Okanagan College (non-credit course), 1988

PUBLIC RELATIONS, Mount Royal College, Diploma, Calgary, 1979

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