Customer Service Office

CURRICULUM VITAE

NOSIHLE MAGOJO

Address: Z**** Umlazi Township

Mzwakhe Nene Circle

Umlazi

4066

Mobile: 071-***-**** / 078-***-****

Email: *************@*****.***

Professional Profile

I m a well-spoken, self-motivated and outgoing individual equipped with effective problem solving skills, accustomed to working professionally and efficiently in fast paced environments. I bring strong communication and customer service skills to exceed the employer s expectations in a highly stimulating and challenging environment. I have great telephone etiquette along with proven listening skills and strong attention to detail. Bilingual: English/Isi-Zulu.

I am confident that I have much talents to add to your company in terms of customer service, service delivery and professionalism. A team player who works collaboratively, and effectively communicates with all levels of staff. I am proficient in using MS Word, Excel, PowerPoint, Use of CRM Systems and various database management applications.

Personal Details

Surname: Magojo

First name: Nosihle

Date of birth: 23 May 1992

Identity number: 920-***-**** 08 7

Gender: Female

Nationality: South African

Race: African

Education

Last school attended: Umlazi Comprehensive Technical High School

Highest grade past: Grade 12

Year obtained: 2009

Subjects passed

English

Isizulu

Mathematics

Physical science

Life science

Life orientation

Tertiary Qualification

Name of institution: PC Training & Business College

Qualification: Higher Certificate in Business Administration

Year: 2011 - 2012

Modules

Bookkeeping

Economics environment

General management

Office administration

Business law

Work integrated learning

Employment History

Name of company: Electricity, eThekwini Municipality

Position: Call center agent

Duration: October 2015 till September 2017

Duties

Assist with inbound consumer enquiries or queries

Analyze the request and capture the relevant info and provide relevant solution to the customer

Provide account queries and enquires

Receiving and capturing of meter readings

Process and conduct account operations & customer service information

Provide customer with general information on electricity and other related products.

Liaise with other departments to provide efficient customer service.

Name of company: Prince Mshiyeni Memorial Hospital

Position: Administration Officer

Duration: September 2014 to September 2015

Duties

Analyze data/statistic before capturing it to computer system.

Scheduling of patient s appointments.

Type, receive and distribute documents/memos/notices timeously to the designated recipients to ensure effective communication.

Exercise confidentiality of all documents entrusted with while adhering to the patient s rights charter and Batho Pele principle.

Handle telephone quires and refer them to the appropriate personnel.

Retrieving of documents and patient s files and order departmental supplies.

Submitting of statistics of information office.

References

Contact person: Mr. Nkululeko Gule

Company name: Electricity, eThekwini Municipality

Position: Contact Centre Supervisor

Office number: +27-31-324-****/ +27-76-617-****

Contact person: Mr. Graham Johnson

Company: Electricity, eThekwini Municipality

Position: Senior Contact Centre Coach

Office number: +27-31-324-****

Contact person: Mrs. Monica Ndlela

Company: Prince Mshiyeni Memorial Hospital

Position: Operational Manager

Office number: +27-31-907-****

Contact this candidate