NOC Specialist

BRENDA GUERRERO

** ******** ******** *********** ** L5A 2A4

H: 289-***-****, C: 647-***-**** ***************@*****.***

OBJECTIVE: NOC Specialist

SUMMARY OF QUALIFICATIONS

Over 5 years experience as Desktop Support Technician / Analyst, NOC Specialist role, Data Center Team Lead, Help Desk Analyst, and Deployment Technician

Post-Diploma certification in Wireless Networking Technology

Skilled in setting up client server systems, computer terminals, tape drives, disk drives and printer

Knowledge in installation, configuration, desktop imaging and computer setup and strong in problem solving skills

Bachelor’s Degree in Computer Engineering, A+ Certified, MCP, MCSA: Messaging, & CCNA

Proven abilities to multi-task, work under pressure and meet deadlines

Ability to inspire and lead others to meet objectives, while fostering teamwork

Highly motivated, well-organized, self-directed, team player and multi-tasker

TECHNICAL PROFILE

OS: Windows 7, MS Windows 98, XP, Windows 2003, NT4, UnixWare 7, Mac OS, and DOS, Windows 2003 Server, Windows/UNIX/Linux/Cisco Platforms,

Hardware: IBM, Dell, HP/Compaq, Aquanta, Acer, CISCO router, hub and modem, HP laser printer, Canon & Ikon printer

Software: Commercial: MS Office Suite (2010, 2007, 2003),MSProject, MS Visio and MS Exchange Client/Server, Symantec Ghost Imaging, IE 6.0, Norton /McFee Anti-virus, ARCserve, CAA anti-virus

Industry-Specific: Sybels, Centenium, Pulse, E-Asset, Asycuda, Call Tracking System, Oracle Discover & Oracle NCI Client, FYI, SAP, Host on Demand (HOD), Remedy ver 7.6, eRoom, Document Direct, BMC Patrol tools, Autosys ver 11, ver 4.5, Lync 2013

Networks: TCP/IP, DHCP, DNS, Active Directory, LAN, Ethernet 10/100Base-T, LAN, WAN, Wireless Connection and Technology, SNMP, Network Performance Availability, Event Coordination\Monitoring

PROFESSIONAL WORK EXPERIENCE

EQUIPMENT DEPLOYMENT TECHNICIAN 2015

Si Systems Ltd. - Toronto 2015 Project Pan/Para PanAmerican Games 6 months

Organizing Committee

EDC, Mississauga, Ontario

Successfully managed equipment request from the Venues to ensure equipment is delivered on time with the correct quantity and configuration

Received and processed equipment orders

Follow defined procedures to configure the equipment like desktop, laptop and printer.

Perform labelling of equipment

Moved equipment and boxes within the EDC configuration area as needed

Packed and ready equipment for shipment to the venues

Organized and decommissioned returning IT equipment

Escalated any problems to the EDC Supervisor

Staged and configured Cisco network equipment, e.g wi-fi access point

LYNC 2013 TECHNICIAN 2014

Biogen Idec 3 months

Mississauga, Ontario

Migration of Cisco Phone to Lync 2013 for 50 users

tribute, configure and setup headset for the users

Train users how it works (receive and make calls, video conferencing and meeting invite)

Setup user’s personal IPhone and IPad to connect to Lync 2013

WINDOWS 7 DEPLOYMENT TECHNICIAN 2013-2014

Canadian Blood Services 5 months

Brampton, Ontario

Operating system deployment using SCCM(System Center Configuration Manager)

Refresh, upgrade, replacement and deployment of workstation to different sites.

Prepare machine’s documentation and shipment to CBS multiple sites

Decommissioning old machine and update machines inventory in their asset management systems.

EVENT MGNT/MONITORING/NOC SPECIALIST 2010-2011

Loblaw Companies Limited – IBM Project 1 yr. 7 mos.

Mississauga, Ontario6

Responsible for Monitoring (using Remedy v 7.6 and BMC patrol tools), controlling and operating the computer systems, networks, applications and the IIS environment using IBM websphere application server ver 8.5.

Responsible for analysis of first level problems for all systems such as Windows 2003 servers and Unix environment (SLA’s), resolving and routing as appropriate. Escalation of high priority tickets to appropriate group.

Run autosys jobs on ver 11 and ready it for 5 successful consecutive days before implementing it to the production environment

Monitor backup jobs and escalate it when alerts has been detected using the veritas foundation software by Symantec.

DESKTOP TECHNICAL SUPPORT ANALYST 2007-2009

Nissan Canada Inc – En Pointe Technologies Project 2 years

Mississauga, Ontario

Provided resolution and technical support to En Pointe internal clients in their windows and outlook issues and updated remedy systems for ticket resolutions.

Break/Fix of client desktop & laptop.

Reimaged laptop for deployment and replacement(using ghost imaging software)

Prepared server backup and tapes for disaster recovery purposes.

Updated machine inventory in their asset management systems.

HELP DESK SUPPORT ANALYST 2005-2006

The Faneuil Group – Network Solution(Providing Network Support), 1 year

Telus (Support Internet Customers) & CFS (Students Loan Approval)

Provided technical support to Telus clients in setting up dialup connection and email using Windows OS and MAC OS platform and helping to solve problems

Worked closely with Network Solutions clients in registering Domain names, SSL Certificate and signing up for web hosting and websites design packages

Handled business and residential client requests and inbound/outbound calls

Assessed loan applications for students; providing quality customer service

IT TECHNICAL LABORATORY ASSISTANT 2003-2004

George Brown College, Toronto 1 year

Provided hardware and software application support to students and faculties in using Campus Computer Laboratory and assisted Systems Administrator

Set-up, installed and configured software and assisted with ghost-imaging new employee’s laptop, laboratory computers and coordinated job maintenance

Monitored printers, replenishing toner and paper, troubleshooting printers to three computer laboratory consisting of 30-40 desktop Dell PCs

Tracked usage of computers to ensure users are making appropriate use of computing resources and keep records of usage statisticDESKTOP TECHNICAL SUPPORT ANALYST 2001-2002

OAO Technology Solutions, Toronto 1 year

Desktop and laptop support to 400+ users regarding software application issue through their ticketing systems.

Monitored network capacity and user application environment processes

1st level telephone support for help desk and software installation,

ghost imaging, set up and anti-virus implementation,

CUSTOM DATA CENTER TEAM LEAD 1996-2000

Unisys Incorporated, Philippines 4 years

Monitor day to day operation of the site and ensure that all manifestations report will be backup and sync to different site servers through server replication.

Provided desk side support for 350 users and lead to 20 site team support in custom data center environments and updated remedy ticketing system for all add, moves, replacement and fixes of machine.

Provided assistance to internal and external client and train them in a wide range of new hardware and software technologies issues

Provided technical assistant of new applications and technologies during implementation and rollout and installation, maintenance and testing

Responsible for facility acceptance of voice and data network systems cabling and telecom facilities and assigned IP addresses on TCP/IP devices

Reimaged machine for deployment to their multiple sites, prepare documentation for shipment and updated inventory their asset management system.

Prepared Systems and Network documentation, user manuals and guidelines

EDUCATION AND AWARDS

A+ Certified, MCP, MCSA, and CCNA

Computek College, Toronto

Post-Diploma Certification in Wireless Networking

George Brown College, Toronto - (with honours)

Adamson University, Philippines

Bachelor of Science in Computer Engineering

(received loyalty and academic excellence award)

MEMBERSHIPS AND VOLUNTEER WORK

Member of Association of Computer Engineering Society, Philippines

Member of Microsoft Certified Professional (MCP)

Member of Microsoft Certified Systems Administrator + Messaging (MCSA)

Member of Cisco Certified Network Associates (CCNA)

Member of Comptia A+

CRA Income Tax volunteer preparation to low income family, Toronto

EXCELLENT REFERENCES AVAILABLE UPON REQUEST

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