OBJECTIVE: NOC Specialist
SUMMARY OF QUALIFICATIONS
Over 5 years experience as Desktop Support Technician / Analyst, NOC Specialist role, Data Center Team Lead, Help Desk Analyst, and Deployment Technician
Post-Diploma certification in Wireless Networking Technology
Skilled in setting up client server systems, computer terminals, tape drives, disk drives and printer
Knowledge in installation, configuration, desktop imaging and computer setup and strong in problem solving skills
Bachelor’s Degree in Computer Engineering, A+ Certified, MCP, MCSA: Messaging, & CCNA
Proven abilities to multi-task, work under pressure and meet deadlines
Ability to inspire and lead others to meet objectives, while fostering teamwork
Highly motivated, well-organized, self-directed, team player and multi-tasker
OS: Windows 7, MS Windows 98, XP, Windows 2003, NT4, UnixWare 7, Mac OS, and DOS, Windows 2003 Server, Windows/UNIX/Linux/Cisco Platforms,
Hardware: IBM, Dell, HP/Compaq, Aquanta, Acer, CISCO router, hub and modem, HP laser printer, Canon & Ikon printer
Software: Commercial: MS Office Suite (2010, 2007, 2003),MSProject, MS Visio and MS Exchange Client/Server, Symantec Ghost Imaging, IE 6.0, Norton /McFee Anti-virus, ARCserve, CAA anti-virus
Industry-Specific: Sybels, Centenium, Pulse, E-Asset, Asycuda, Call Tracking System, Oracle Discover & Oracle NCI Client, FYI, SAP, Host on Demand (HOD), Remedy ver 7.6, eRoom, Document Direct, BMC Patrol tools, Autosys ver 11, ver 4.5, Lync 2013
Networks: TCP/IP, DHCP, DNS, Active Directory, LAN, Ethernet 10/100Base-T, LAN, WAN, Wireless Connection and Technology, SNMP, Network Performance Availability, Event Coordination\Monitoring
PROFESSIONAL WORK EXPERIENCE
EQUIPMENT DEPLOYMENT TECHNICIAN 2015
Si Systems Ltd. - Toronto 2015 Project Pan/Para PanAmerican Games 6 months
EDC, Mississauga, Ontario
Successfully managed equipment request from the Venues to ensure equipment is delivered on time with the correct quantity and configuration
Received and processed equipment orders
Follow defined procedures to configure the equipment like desktop, laptop and printer.
Perform labelling of equipment
Moved equipment and boxes within the EDC configuration area as needed
Packed and ready equipment for shipment to the venues
Organized and decommissioned returning IT equipment
Escalated any problems to the EDC Supervisor
Staged and configured Cisco network equipment, e.g wi-fi access point
LYNC 2013 TECHNICIAN 2014
Biogen Idec 3 months
Migration of Cisco Phone to Lync 2013 for 50 users
tribute, configure and setup headset for the users
Train users how it works (receive and make calls, video conferencing and meeting invite)
Setup user’s personal IPhone and IPad to connect to Lync 2013
WINDOWS 7 DEPLOYMENT TECHNICIAN 2013-2014
Canadian Blood Services 5 months
Operating system deployment using SCCM(System Center Configuration Manager)
Refresh, upgrade, replacement and deployment of workstation to different sites.
Prepare machine’s documentation and shipment to CBS multiple sites
Decommissioning old machine and update machines inventory in their asset management systems.
EVENT MGNT/MONITORING/NOC SPECIALIST 2010-2011
Loblaw Companies Limited – IBM Project 1 yr. 7 mos.
Responsible for Monitoring (using Remedy v 7.6 and BMC patrol tools), controlling and operating the computer systems, networks, applications and the IIS environment using IBM websphere application server ver 8.5.
Responsible for analysis of first level problems for all systems such as Windows 2003 servers and Unix environment (SLA’s), resolving and routing as appropriate. Escalation of high priority tickets to appropriate group.
Run autosys jobs on ver 11 and ready it for 5 successful consecutive days before implementing it to the production environment
Monitor backup jobs and escalate it when alerts has been detected using the veritas foundation software by Symantec.
DESKTOP TECHNICAL SUPPORT ANALYST 2007-2009
Nissan Canada Inc – En Pointe Technologies Project 2 years
Provided resolution and technical support to En Pointe internal clients in their windows and outlook issues and updated remedy systems for ticket resolutions.
Break/Fix of client desktop & laptop.
Reimaged laptop for deployment and replacement(using ghost imaging software)
Prepared server backup and tapes for disaster recovery purposes.
Updated machine inventory in their asset management systems.
HELP DESK SUPPORT ANALYST 2005-2006
The Faneuil Group – Network Solution(Providing Network Support), 1 year
Telus (Support Internet Customers) & CFS (Students Loan Approval)
Provided technical support to Telus clients in setting up dialup connection and email using Windows OS and MAC OS platform and helping to solve problems
Worked closely with Network Solutions clients in registering Domain names, SSL Certificate and signing up for web hosting and websites design packages
Handled business and residential client requests and inbound/outbound calls
Assessed loan applications for students; providing quality customer service
IT TECHNICAL LABORATORY ASSISTANT 2003-2004
George Brown College, Toronto 1 year
Provided hardware and software application support to students and faculties in using Campus Computer Laboratory and assisted Systems Administrator
Set-up, installed and configured software and assisted with ghost-imaging new employee’s laptop, laboratory computers and coordinated job maintenance
Monitored printers, replenishing toner and paper, troubleshooting printers to three computer laboratory consisting of 30-40 desktop Dell PCs
Tracked usage of computers to ensure users are making appropriate use of computing resources and keep records of usage statisticDESKTOP TECHNICAL SUPPORT ANALYST 2001-2002
OAO Technology Solutions, Toronto 1 year
Desktop and laptop support to 400+ users regarding software application issue through their ticketing systems.
Monitored network capacity and user application environment processes
1st level telephone support for help desk and software installation,
ghost imaging, set up and anti-virus implementation,
CUSTOM DATA CENTER TEAM LEAD 1996-2000
Unisys Incorporated, Philippines 4 years
Monitor day to day operation of the site and ensure that all manifestations report will be backup and sync to different site servers through server replication.
Provided desk side support for 350 users and lead to 20 site team support in custom data center environments and updated remedy ticketing system for all add, moves, replacement and fixes of machine.
Provided assistance to internal and external client and train them in a wide range of new hardware and software technologies issues
Provided technical assistant of new applications and technologies during implementation and rollout and installation, maintenance and testing
Responsible for facility acceptance of voice and data network systems cabling and telecom facilities and assigned IP addresses on TCP/IP devices
Reimaged machine for deployment to their multiple sites, prepare documentation for shipment and updated inventory their asset management system.
Prepared Systems and Network documentation, user manuals and guidelines
EDUCATION AND AWARDS
A+ Certified, MCP, MCSA, and CCNA
Computek College, Toronto
Post-Diploma Certification in Wireless Networking
George Brown College, Toronto - (with honours)
Adamson University, Philippines
Bachelor of Science in Computer Engineering
(received loyalty and academic excellence award)
MEMBERSHIPS AND VOLUNTEER WORK
Member of Association of Computer Engineering Society, Philippines
Member of Microsoft Certified Professional (MCP)
Member of Microsoft Certified Systems Administrator + Messaging (MCSA)
Member of Cisco Certified Network Associates (CCNA)
Member of Comptia A+
CRA Income Tax volunteer preparation to low income family, Toronto
EXCELLENT REFERENCES AVAILABLE UPON REQUEST