Customer Service Representative
Resume:
Abderrahim (Al) Taji
Durham, NC
*********@*****.***
Professional Profile
Customer Service and Management professional with extensive experience in the areas of policy, procedure, coordinating and building relationships with venders, customers and upper level management and assessing the conditions and accuracy of products. Demonstrated success in using a variety equipment, locating software, and computer systems including Lotus Notes, Microsoft Office Suite and MLDB. Proven ability in tracking and locating equipment and products in different geographic regions, local areas and departments. Superb communication skills, both verbal and written, with the ability to focus on detail and follow through on multiple projects simultaneously with sensitive deadlines. Successful with hardware troubleshooting and computer configuration and set up. Fluent in French and Arabic. Experience and extensive knowledge in:
Equipment and Product Research and Investigation Asset Management
IT / Warehouse Equipment Step by Step Processes / Quality Assurance
Relevant Work Experience
Inventory Control:
Processed capital assets in the data base entry and followed up with the tracking and movement decisions
Assets tracked and tagged for internal and external movement
Processed RMA equipment duties ( Return material authorization ) by using the IBM inventory control software MLDB ( Machine list data base ) to ensure the reason of movement and determined the location
Planed and tracked the shipment of final products according to customer requirements
Hard search for missing equipment / Discrepancy
Logistics /Warehousing/ shipping& Receiving
Checked daily the IBM Logistics software ( Maximo ) for the equipment arrival / projects.
Received Assets /Equipment from vendors and IBM plant, identified the equipment and searched for any damage.
Utilizing logistics IT to optimize shipping and transport procedures.
Organized transportation activities, including storage of IT equipment, managed information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary
Organized transportation activities, including storage of IT equipment, managed information accrued from point of origin to delivery, orchestrating transportation movements, and arranging for services as necessary
International shipping: Followed up with IBM policies / US customs
Customer Service:
Coordinated with the personal in charge of customer equipment and projects in order to process the order and get it ready date the power on
Resolved customer inquiries regarding assets tracking / damage and search for missing equipment
Coordinated with customer for ways to improve delivery of equipment on time
Scheduled / discussed / Compared freight rates with different carrier companies
Communicated with vendors, SDPA ( Service, c Delivery Product Assistant ), customers etc.to achieve profitable deals and mutual satisfaction.
Work History
2015-2018 IBM (Manpower) RTP, NC
Resiliency Services
2000-2015 Pitney Bowes / IBM RTP, NC
Customer Service Representative
1999-2000 Novitex Enterprise Solutions / IBM RTP, NC
Machine Operator / Freight Distribution Specialist
Education
Durham Technical College Durham, NC
A+ Certificate
Universite Paris 2 Paris Sud Orsay, France Business
Lycee Polyvaleur de Turgo Paris, France
Diploma
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