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Administrative Assistant Customer Service

Philadelphia, PA
March 21, 2018

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Angela Hough

*** ****** ******

Philadelphia, PA 19120 - 267-***-****


Executive Administrative Assistant

Raymond James Investments - Philadelphia, PA –July 2017 to Dec 2017-Temp

Performing clerical functions such as scanning correspondence, greeting visitors, arranging conference calls, scheduling meetings. Booking travel, maintaining the switchboard. Ordering office supplies, Federal Express

Medical Receptionist

Comhar Social Services - Philadelphia, PA - February 2017 to May 2017

Temporary 3 month assignment with Emerson Staffing. Managed the front desk answered calls, confirmed doctors appointments. Scan patient info their files. Verified health insurance coverage.

Administrative Assistant

Six Points Events /Temp - King of Prussia, PA - January 2016 to May 2016

Monitoring calls, receiving and directing visitors, confirming catering orders, creating spreadsheets,

Distributing mail and filing.

Document Management Specialist

Republic Bank - Philadelphia, PA - July 2015 to November 2015


Electronic scanning important and confidential bank documents and attorney files. Scanning for 12 branches and pipe lining the results and statistics in excel.

Skills Used- Synergy System, Excel, Microsoft Office

Administrative Assistant

Credit Suisse Investments - Conshohocken, PA - September 2013 to April 2014


Administrative Assistant -Temporary assignment

Managing reception area, providing assistance with multi-line switchboard

Greeting guest and assisting with scheduling and maintaining conference rooms

Sending FedEx packages, distributing the mail, utilizing outlook & Excel


Professional, outgoing personality, and ability to interact with all types of types of co-workers & clients. Extensive computer knowledge and perfect attendance, dedicated worker.

Skills Used

Preparing travel expense reports and making travel arrangements. Good organizational skills.

Project Coordinator

TELERX at MERCK & CO - Lansdale, PA - May 2009 to February 2014

Receiving calls, confirming medicine orders for hospitals, pharmacies & doctors.

Verifying & validating physician state license numbers in Medpro systems.

Releasing CDC vaccine medication orders, creating drop ships in SAP system for shipments

Training new hires in the state license department

Tax Clerk

INTERNAL REVENUE SERVICE - Philadelphia, PA - November 2008 to March 2009

(Seasonal position)

Pre-sorting tax forms, processing them for the auditing department.

Helping the extractions dept. and mail room support during tax season.

Motivated, proactive, focused, professional

Corporate Travel Agent

AMERICAN EXPRESS - King of Prussia, PA - May 2000 to November 2006

Business travel agent in a busy call center environment

Efficient with Apollo & Sabre airline systems

Delivering superior customer service

Member of the Diversity Team


Bachelor of Science in Business Administration

Lincoln University - Oxford, PA


Employee of the Month at Merck Pharmaceutical

February 2013

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