Technical Support Customer Care

Nikhil Sanjay Kharate B.Sc.

Email Id: **************.**@*****.*** Contact No: (M) 981-***-****

OBJECTIVE

Quest to work in a real professional atmosphere of customer support executive for Voice (inbound /outbound-Process) that enables me to expand my past experiences in same field and grow in this particular BPO related field.

PERSONAL DETAILS

NAME : Nikhil Sanjay Kharate

ADDRESS : 9th floor, Veer Mahal Blg, Ganesh Galli, Lalbaug, Mumbai 400012

D.O.B : 5th May, 1996

LANGUAGES KNOWN : English, Hindi, Marathi.

ACADEMIC DETAILS

DEGREE DETAILS : Bachelors in Science [2013-2016]

COLLEGE : K.P.B.Hinduja College.

AGGREGATE [ALL SEMESTERS %] : 64%

YEAR

SEM

% OF MARKS OBTAINED

SEM

% OF MARKS OBTAINED

2015-16

5th

65%

6th

75%

Experience :

Names of organization – Gobal Direct.

City – Mumbai.

Positions – Customer Care -Voice support (Inbound).

Employment period- November 2016 – February 2018

Brief description – Providing voice support and handling inbound calls from the customers to solve their issues and provide them a satisfying solution.

Internship:

Names of organization – Aqua System Products.

City – Mumbai.

Positions – Technical support Voice support (Inbound).

Employment period- 1th July 2016 – September 30th 2016

Brief description – Providing technical support, advice, and assistance to consumers and businesses with technical, hardware, and software system problems.

HIGH- SCHOOL ACADEMICS:

EXAMINATION

INSTITUTE

MONTH/YEAR OF PASSING

BOARD

Percentage

H.S.C

Wilson College

Feb 2013

Maharashtra Board

52%

S.S.C

Antonio De Souza High School

Mar 2011

Maharashtra Board

84%

HOBBIES :

Technology, Football, Travelling .

DECLARATION

I hereby declare that, all the details furnished above are true to the best of my knowledge and understanding.

Nikhil Sanjay Kharate

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