Strategy and PMO

LUANA SÊNOS FRANCO

786-***-****

ac4vvv@r.postjobfree.com

http://www.linkedin.com/in/luanasenos

Highlights

Fluent in English, Portuguese, French and Spanish

Project Management Professional – PMP

Risk Management Professional - PMI-RMP

Six Sigma Black Belt

Over 10 years of deep work experience with PMO and strategy applying constantly updated tools and methodologies for Agile and scrum project management, six sigma, quantitative risk analysis, budgeting and contingency reserve creation and monitoring, ERM, SOX, Project Viability Assessment, OCM (Organizational Change Management), Kaizen and Kaikan.

Consulting for diverse industries as Renewables, Consulting, Banking, Oil and Gas, Telecommunication; Construction, Ecommerce, Healthcare, Navy, Payroll.

EDUCATION

University of Miami, Miami, FL

Master of Arts in Economics, May 2015

Fundação Getúlio Vargas – FGV, RJ - Brazil

Master of Business Administration, December 2012

UniLaSalle, RJ - Brazil

Bachelor of Business Administration, December 2010

EXPERIENCE

Florida Smart Energy, Miami/ Ft Lauderdale area - FL

Director of PMO – Operation, December 2017 - current

Responsibilities:

Expand territory by growing sales team and client book;

Assess subcontractor deadlines to assure it meets projects’ expectations;

Actively engage with customers and prospective customers in the region; develop and build executive level relationships in customer organizations by leveraging strong interpersonal and networking skills;

Own entire project lifecycle from lead generation, sales closing, production, PTO (payment) and project closing;

Assess sales and support talent and be proactive in addressing performance deficiencies and needs to ensure that that we have a best in class team to execute on company goals;

Guarantee process flows smoothly by assuring all documentation and compliance forms are accurate and addressed on time to each stakeholder to avoid bottlenecks;

Oversee and drive marketing initiatives for the Corporation including branding and positioning;

Represent the firm with clients, investors, and business partners.

ADP, Miami - FL

Senior Analytics Project Manager, March 2016 – December 2017

Responsibilities:

Created and implemented an Agile environment in the area;

Created and implement analytics project management structure; scenario analysis (what if) and strategic decisions quantified by event tree analysis (EVA);

Facilitated communication between business and project team, assessing expectations and facilitating kick off, sprint reviews and close out meetings;

Monitored and control project execution reporting project progress, issues and risks for senior management;

Guide the creation of WBS and project scope as well as monitor and control team’s work and deliveries;

Created and Document Standard Operational Procedures related to the project management approach and technology, implementing best practices and guiding Team throughout every step;

Compiled, analyzed and reported data to explain status of work and potential strengths or deficiencies as well as across finance and operations;

Recommended new streamlined and standardized processes based upon completed analysis of economic, financial and operational data;

Developed detailed process flows of the current state and assured projects and processes were documented and communicated within all stakeholders in common language and channel;

Identified risks and documented strategies and responses and communicated within all stakeholders in common language and channel;

Guaranteed technology was up to date for best practices of project management within budget threshold.

Johnson and Johnson, Fort Washington - PA

Project Manager, August 2015 to November 2015

Tracked project deliverables;

Identified high value opportunities to the Project;

Facilitated achievement of sustainable and competitive results with the establishment of well stablished goals updating them on an ongoing basis to create a healthy and motivational competitive routine;

Reviewed processes and SOPs in accordance with the change control procedures;

Created and monitored KPIs and process maps;

Created detailed project plans from estimated scope of work;

Promoted clear communication and feedback of goal achievements and KPIs to every internal client involved in each process;

Managed stakeholder matrix;

Cooperated with the engagement of high level executives and leadership in the change management;

Facilitated communication within worldwide cross-functional team members.

ICN - Itaguaí Contruções Navais (ODEBRECHT and DCNS Joint Venture), RJ - Brazil

Risk Management Coordinator - Senior, March 2012 to August 2014

Perfomed stakeholder analysis for the creation and implementation of the Risk Management Area in the best possible accordance;

Identified and Managed the risks of all areas directly involved in the project: IT, Engineering, HR, Finance, Operations, Quality, Legal and Labor Safety with the usage of Ishikawa (root cause analysis) and Failure Mode Effects Analysis;

Creation and monitoring of “5H2W” Action plans with usage of “5Whys”;

Created and monitored Procedures and SOPs;

Managed large cross-functional teams in different geographic regions worldwide;

Cultivated the Risk culture within the company;

Managed Resources Constraints (Budget, Schedule, Communication, Team (shifts);

Performed technical Quantitative Analysis for financial purposes (budget monitoring, profit sharing and contingency reserve generation and monitoring);

Performed as the PMO for processes mapping of all areas of the company;

Facilitated and guided the areas for the achievement of the ISO 9001:2008 certification;

Completed audits and identified trends;

Performed Area Reengineering in July/2014 in order to adapt to the big scenario changes;

Implemented production, productivity, quality, and customer-service standards;

Established clear ownership of the project tasks, ensured that the team members had the tools needed and provided timely feedback;

Tracked and managed all project related issues and risks with quality Control Charts.

KPMG, RJ, Brazil

Consultant - Risk and Compliance, June 2011 to December 2011

Mapped Internal Controls in the clients;

Performed Risk Assessment, and Contract Compliance Services;

Instructed, trained and guided clients with the COSO framework;

Executed SOX (Sarbanes Oxley), Internal Auditing and Consulting projects;

Contributed to Process Improvements;

Audited Enterprise Risk Management practices in the clients;

Identified he use case being tested;

Identified the success criteria and fit into the grand scheme;

Identified pre-requisites - Steps or procedures that the user must have completed before executing the test (prepare the test environment);

Identified known behaviours which may affect the users ability to complete the script.

INDG - Falconi Consultores de Resultado, MG - Brazil

Management Consultant, January 2011 to April 2011

Identified gaps in performance management;

Instructed, trained and guided clients with PDCA, DMAIC and PDSA methods for continuous improvement;

Led and conduct operational analysis of business processes to identify process improvement areas and provide solutions;

Mapped processes with SIPOC methodology;

Applied quality management techniques for business and process improvements;

Implemented countermeasures to identified problems;

Identified quality tools and automation opportunities to improve productivity and reduce erros;

Contributed with Six Sigma projects;

Created process maps, identify bottlenecks, performed gap analysis and root cause analysis;

Managed Matrix of Revenue and Matrix of Expenses.

Tugbrasil - Libra Terminals Group / CSAV, RJ - Brazil

New Projects Analyst, January 2010 to October 2010

Performed market studies;

Contributed to increasing revenue by cost and revenue analysis;

Negotiated new contracts signings for business expansion;

Headed periodical new opportunities analysis.

NELTUR, RJ - Brazil

President’s Special Advisor, October 2003 to January 2009

Headed administrative routine activities;

Cooperated with and supervised events related to city’s tourism;

Performed contract revisions with suppliers and clients.

SKILLS

Softwares: Workfront; Rally; Oracle Primavera Risk Analysis; Pertmaster; @Risk; Crystal Ball; Primavera P6; Bizagi; WBS Chart; Project; Visio; Advanced Office; Matlab; SharePoint, CMS, Archer, Access.

HONORS and VOLUNTEER ACTIVITIES

Graduate Student Association Senator at University of Miami; Undergraduate Engineering Student; Association Board Executive at CEFET/RJ; University Scholarship at University of Miami and UniLaSalle; Lecturer at the “Risk Management Summit” and at the “PMI-REP” from PMI in 2013, Rio de Janeiro; International Bird Rescue (non-Profit) Sponsor; American Society of Quality (ASQ) associate.

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