Customer service professional dedicated to effective team management and customer satisfaction. Highly motivated and
dedicated employee with high integrity, strong work ethic and great leadership skills. I am a Results-oriented and energetic employee who sets high standards and always committed to excellent job performance.
FULL NAME: Melinda Mundell
ID NUMBER: 750**********
MARITAL STATUS: Married
LANGUAGES: English & Afrikaans
DRIVERS LICENSE: EB & A
Self-motivated Professional and mature
Customer-focused Superior organizational skills
Strong interpersonal skills Adept multi-tasker
Results-oriented Exceptional time management skills Detail-oriented
SALES/SERVICE ASSISTANT 05/2016 to
MARTIN ENGINEERING – WITBANK, MPUMALANGA
Preparing quotes & Tenders.
Expediting on all orders.
Liaising with Representatives and Customers.
Assist Financial Manager with Month-End Reports.
General Office duties.
Worked directly with Sales Representatives to achieve sales target. SERVICE MANAGER 01/2007 to
Bridgestone Commercial SA – Witbank, Mpumalanga
Ensure Customer service is provided in an excellent manner. Stock control of 6 million Rand on Passenger Tyres, Truck Tyres, Tractor, Earthmover Tyres Valves & Accessories.
Ordering and GRV's.
Preparing of all Sales Requests, Job Reports, Quotes and Invoicing. Compiled Weekly Wages and Overtime.
Expediting on all orders, WIP and outstanding sales requests. Supervised a Team of 40 employees - 3 x Supervisors and 37 Sub Ordinates provided Team with proper training,
tools, and methods to perform their jobs).
Worked successfully with Team members to ensure operations are running efficiently and customer needs are successfully met.
Conduct weekly debtors meeting regarding Age Analysis. Safety (SOP's, Risk Assessments, Plan task observations, Safety Meetings etc.). Responsible to keep Branch Safety File up to date with all documentation.(Legal appointments, Compliance Certificates, Audit checks).
Assisting in conducting of Interviews.
Vehicle Maintenance, KM budgets and Route planning Completed on-time deliveries by choosing the best and most efficient routes. Ensure vehicle files are compliant with all Mine Customers Safety and Regulations. Completed performance reviews each quarter, offering praise and recommendations for improvement. Established efficient workflow processes to improve overall effectiveness and turn around time. Performed periodic budget to project monthly cash requirements. Conduct Branch Audit Checks.
Admin Clerk, Contractor 06/2006 to
IMS, Ingwe Medical Services
Capturing of Data on Palladium.
General Admin Duties and assisting with medical examinations. Casino Supervisor 01/2000 to
ROYAL CARIBBEAN INTERNATIONAL
Working in the Casino of Several Cruise Ships abroad. Customer Service.
Supervising of all the games in the Casino - Dice, Roulette, Poker and Black Jack. General admin duties and Cash up of Casino in evenings. Education
High School Diploma:
HIGHSCHOOL REYNOPARK - WITBANK
Grade 12 - Subjects:
English, Afrikaans, Mathematics, Biology, Accountancy and Typing Certifications
Safety Management Training Program (SAMTRAP)
Excel Level 1 and 2 Max T Selling Solutions (Internal) OTR (Off the Road) Basics (Internal)
TBR (Truck, Bus & Radial) 1 & 2 (Internal)
SEESA – Personal Assistant
SEESA – Junior Management& Supervisor Development
Getting Generation to Work Together
Certificate in Ministry