Customer Service Manager

MELINDA

MUNDELL

** ****** ****** ********, **********, MP 1055 (H) +27-79-503*-*** (C) +27-79-503*-***

melposthumus@gmai

l.com

Professional Summary

Customer service professional dedicated to effective team management and customer satisfaction. Highly motivated and

dedicated employee with high integrity, strong work ethic and great leadership skills. I am a Results-oriented and energetic employee who sets high standards and always committed to excellent job performance.

Personal Information

FULL NAME: Melinda Mundell

ID NUMBER: 750**********

NATIONALITY: South-African

MARITAL STATUS: Married

DEPENDANTS: None

LANGUAGES: English & Afrikaans

DRIVERS LICENSE: EB & A

Skills

Self-motivated Professional and mature

Customer-focused Superior organizational skills

Strong interpersonal skills Adept multi-tasker

Results-oriented Exceptional time management skills Detail-oriented

Work History

SALES/SERVICE ASSISTANT 05/2016 to

Current

MARTIN ENGINEERING – WITBANK, MPUMALANGA

Preparing quotes & Tenders.

Invoicing.

Expediting on all orders.

Liaising with Representatives and Customers.

Sales Report.

Assist Financial Manager with Month-End Reports.

General Office duties.

Exports.

Worked directly with Sales Representatives to achieve sales target. SERVICE MANAGER 01/2007 to

05/2016

Bridgestone Commercial SA – Witbank, Mpumalanga

Ensure Customer service is provided in an excellent manner. Stock control of 6 million Rand on Passenger Tyres, Truck Tyres, Tractor, Earthmover Tyres Valves & Accessories.

Ordering and GRV's.

Preparing of all Sales Requests, Job Reports, Quotes and Invoicing. Compiled Weekly Wages and Overtime.

Expediting on all orders, WIP and outstanding sales requests. Supervised a Team of 40 employees - 3 x Supervisors and 37 Sub Ordinates provided Team with proper training,

tools, and methods to perform their jobs).

Worked successfully with Team members to ensure operations are running efficiently and customer needs are successfully met.

Conduct weekly debtors meeting regarding Age Analysis. Safety (SOP's, Risk Assessments, Plan task observations, Safety Meetings etc.). Responsible to keep Branch Safety File up to date with all documentation.(Legal appointments, Compliance Certificates, Audit checks).

Assisting in conducting of Interviews.

Vehicle Maintenance, KM budgets and Route planning Completed on-time deliveries by choosing the best and most efficient routes. Ensure vehicle files are compliant with all Mine Customers Safety and Regulations. Completed performance reviews each quarter, offering praise and recommendations for improvement. Established efficient workflow processes to improve overall effectiveness and turn around time. Performed periodic budget to project monthly cash requirements. Conduct Branch Audit Checks.

Admin Clerk, Contractor 06/2006 to

12/2006

IMS, Ingwe Medical Services

Capturing of Data on Palladium.

General Admin Duties and assisting with medical examinations. Casino Supervisor 01/2000 to

01/2006

ROYAL CARIBBEAN INTERNATIONAL

Working in the Casino of Several Cruise Ships abroad. Customer Service.

Supervising of all the games in the Casino - Dice, Roulette, Poker and Black Jack. General admin duties and Cash up of Casino in evenings. Education

High School Diploma:

1992

HIGHSCHOOL REYNOPARK - WITBANK

Grade 12 - Subjects:

English, Afrikaans, Mathematics, Biology, Accountancy and Typing Certifications

Safety Management Training Program (SAMTRAP)

Excel Level 1 and 2 Max T Selling Solutions (Internal) OTR (Off the Road) Basics (Internal)

TBR (Truck, Bus & Radial) 1 & 2 (Internal)

SEESA – Personal Assistant

SEESA – Junior Management& Supervisor Development

Fire Safety

Getting Generation to Work Together

Certificate in Ministry

References

Reference:

Neels Booyse, Branch Manager, Bridgestone, Tel: 073-***-**** Marius Schempers, Area Manager, Bridgestone, Tel: 082-***-**** Anchen Jansen Van Rensburg, HR, Bridgestone, Tel: 011-***-****

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