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Customer Service Microsoft Office

United States
March 21, 2018

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Sharon Penwell

***** ***** ******* *****

Inwood WV 25428



To obtain a position which allows me to use my strong organizational and communication skills, thorough knowledge and use of various regulations, processes, systems, and procedures to conduct various tasks.

Relative experience

A thorough understanding of various document formats such as acquisition and disposition records.

Knowledgeable with serial number patterns and other firearm related information such as Manufacturer, Importer, caliber and model is preferred

Excellent research and resolution skills.

Thorough knowledge of the Tracing Process.

Using OBRIS to verify FFL entries and perform other QC and analysis functions

Proficient in FTS, FLS, FID, OBRIS, and Microsoft Office Suite

Superior knowledge of folders and files saved to the ATF shared drive.

Professional demeanor

Able to identify potential problems or issues and follow appropriate channels to report.

Able to work independently

Able to work under strict time constraints.

Strong sense of customer service.

Diligent and hardworking

Meets all performance goals

Skillful with and able to demonstrate strong oral and written communication skills.

Able to demonstrate accurate data entry / keyboarding skills.

High trace count production per hour and high accuracy in successfully closing traces.

Knowledge how to open images with bullseye icons for sampling of FFL and Serial number research.

Knowledge of how to use folders and files saved in ATF s drive.

Work Experience

BA-ZAI (General Clerk III) 2017-present

Rolling Bay/Sage (General Clerk III) 2007-2017

Tracing serial numbers in OBR dealer’s records to locate correct information by manufacture, model and caliber.

Attention to detail to determine correct information listed on purchaser’s forms and entered correctly into FTS database for use of ATF and various law enforcement.

Detailed knowledge of serialization, document types able to apply various research functions to assist with navigating the necessary resources, which contain the dealer’s records, and performing searches through various levels of records.

Knowledge of various systems such as FTS, FLS, FID, OBRIS, ETOWERS

DIGITAL REEL to be able to perform the tracing process.

Cross-trained in several other areas at NTC such as doc prep, indexing NFA

Access quality control conversion into OBRIS.

Document Preparation Clerk/Receiving

Business Owner-American 2004-2007

Client/Customer Service via phone communication and in person

Managed an accurate and up to date supply inventory.

Managed payroll and accounting

Supervised Employees

GST Auto Leather 1996-2004

Williamsport, MD

Quality Control Specialist/Team Lead

Entered data into scanning system

Quality Assurance Team Lead

Operated computer system and ten key calculator

Inventory Control Specialist


Office Technology Certificate Business Administration

>Valley College of Technology 2004-2005

Numerous Attendance & Academic Achievement Awards GPA 3.5

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