Customer Service Representative

Kevin B. Miles

Phone: 419-***-****

*********@*****.***

EDUCATION

*/**** ********* ** ******* Business in Computer Science Technology

Bowling Green State University- Firelands

Huron, OH

5/2008 Bachelor of Science in Business Administration

Bowling Green State University

Bowling Green, OH

Specialization in Finance

EXPERIENCE

1/2015-Present Data Migration & Data Governance Analyst

Back Office Associates

Norwalk, OH

Experience in Database design and development of applications using Microsoft SQL Server 2014/2012/2010/2008

Extensively used ETL methodology for performing Data Migration, Extraction, Transformation and Loading into SAP using BDC and LSMW

Extensive experience working with Vendor Master, Pricing Conditions, and Plant Maintenance domains

Worked primarily with large pharmaceutical clients (DOW, Merck, Abbvie)

6/2011- 7/2013 Air Traffic Control Specialist Trainee

Federal Aviation Administration

Sioux Falls, SD

Issued instructions to pilots to ensure positive control of traffic in designated airspace.

Reviewed and maintained records for clarity and completeness as required by federal law.

Analyzed numerous factors, including weather, traffic, fuel requirements, and handling priority, to determine route assignments and accommodate pilot requests.

Worked as a team member with controllers to ensure safe and efficient operations.

11/2008- 1/2011 Teller and Customer Service Representative

10/2003-5/2008 The Citizen’s Banking Company

Sandusky, OH

Opened new accounts. Explained and processed investments.

Interviewed customers to assess needs and explained relevant financial services.

Answered customer questions by investigating possible discrepancies in customer accounts.

Received and disbursed currency. Maintained detailed records of all transactions.

5/2002- 5/2008 Combat Engineer

Ohio Army National Guard

Norwalk, OH

Mobilized for Operation Iraqi Freedom: 11/2004- 11/2006.

Served as Tank Commander during combat operations.

Operated and maintained specialized vehicles and equipment.

Served as Team Leader, accountable for subordinate welfare and performance.

Honors and awards include:

oArmy Achievement Medal

oNational Defense Service Medal

oIraq Campaign Medal

oGlobal War on Terrorism Service Medal

oArmed Forces Reserve Medal with ‘M’ Device

oArmy Service Ribbon

oOverseas Service Ribbon

oCombat Action Badge

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