Detailed Work Experience

September ****

to

Present

Insight Global, LLC. Vienna, VA – IT Specialist (Call Center) - Currently providing Insight Global, LLC. Vienna, VA with IT support to the Joint Andrews Airforce Base, Information Technology Services. Providing the Call Centre with wide range of IT technical supports including first call resolutions to the customers.

Issues generally resolved including Software, Hardware, Printers/Scanner, Blackberry/iPhone, VPN configuration and Network restoration.

Supporting the Windows Server Administration on User Account Creation and User Account Policies.

November 2015

to

September 2017

OHM Systems Inc., Horsham, PA – IT Specialist (Desktop Support/NOC) - Provided Ohm Systems, Inc. PA with IT support to the Headquarters Marine Corps, Information Systems Management Branch. Performed the role of a team leader supporting the HP NGEN Services contract for the United States Marine Corps.

Coordinated the IT assets management activities within the Administration and Resource Management Division. Lead and participated in execution of the operations and management of special system infrastructure projects. Responsible for Workstation Imaging/Reimaging and Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation).

Supported execution of the operations and management of a group of Windows Operating Systems for Servers (2008 R2 and 2012 R2) and Workstations (Windows 7 and 10).

Supported the Active-Directory Management Hardware/Application to include Diagnosis/Remediation, Access password, Created Users/Groups, managing access rights to files/Folders. Reset Application, Install/Configuration/Removal/ Performance Tuning. Responsibilities include the troubleshooting of automation equipment for both NIPR and SIPR systems to a degree required for isolation of malfunctions, both hardware and software, resolution of the issue(s), and return to operational status.

Configured common networking devices, to include routers, switches and security devices. Analyzed local and wide area network systems, including the installation, implementation, configuration, maintenance and troubleshooting of both hardware and software. Application of network security concepts in accordance with DISA STIG requirements and other Department of Defense directives. Familiarity with Cisco SolarWinds suite of software and Call Manager, as well as the ability to install, configure, and operate ISDN / IP Video and Audio teleconferencing. Additional duties involve the managing and updating of network drawings, configurations, and related documentation. The administration and management of Cisco Call Manager, and the monitoring, administration, and troubleshooting of a global network infrastructure.

Made recommendations on hardware and software procurement to support business goals. Coordinated changes, upgrades and new products, ensuring systems will operate correctly in current and future environment. Tracked and routed problems, requests, and document resolutions.

February 2015

to November 2015

Engineering Services Group – Alexandria, VA – Data Manager - Provided management support to the U. S. ARMY TEST AND EVALUATION COMMAND on the DoD medical software acquisition strategy and the Theater Medical Information Program-Joint (TMIP-J) Operational Assessment. Managed data supporting the medical IT programs for the iEHR; Integrated Electronic Health Records systems unified into a common, secure, system that will ensure that all DoD and VA health facilities have service members’ and veterans’ health information available throughout their lifetime, while maintaining privacy and security of that information.

Oversaw the progress in the development process of DMIX - Defense Management Information Exchange program. Facilitated the DoD Theater Medical Information Program-Joint (TMIP-J) Operational Assessment in Test Environment, UAT Environment, Development Environment, Production Environment.

Provided professional data processing support within allocated task resources using the IMAT, a tool to facilitate the business process of operational test and evaluation (OT&E) for new information technology (IT) systems.

Authoring test documentation, updating Security Concept of Operations, and System Security Plan for the software development project in accordance with Army T&E process and procedure.

Served as a team member in planning and requirements analysis, design, technical review and implementation in T&E acquisition requirements supporting Program of Record (POR), including integrating and testing complex systems, performance analysis of T&E results, requirements verification, and system demonstration.

Applied statistical background to collect and test data to allow for tracking information, validating requirements, and resolving any operational issues.

Evaluated technical manuals; and provided identification and adequate description of potential critical problems to ensure further investigation and corrective action is taken. Identified the gaps in data collection to ensure maximum efficiency and provided analytic details of data collection for measure of Effectiveness, Suitability and Survivability (ESS). Maintaining up-to-date files, supplies, manuals and data forms for each test project.

September 2014

to February 2015

AT &T, Stafford, VA - IT Specialist - Engaged as a team member supporting the HP NGEN Services contract for the United States Marine Corps. Provided IT support to the Marine Corps System Command (MCSC) Enterprise Engineering Verification Environment (EEVE).

Employed the Virtual machines configured in a lab environment that mirror the MCEDS production network for testing purposes. Performed deployment of Desktops and Laptops applications and software and patches using SCCM and MDT.

October 2007

to September 2014

T-Square Consulting – Miami, FL – Facilities Engineer - Provided consulting services to various organizations in the technical fields of leadership, vision, strategy, and guidance to the project execution teams. Major professional engagements are in the program/project management of the systematic process to plan, manage, execute, and control of projects that include Information Technology and Engineering services.

Facilities Engineer / Data Manager. Bagram Airfield, Afghanistan - Provided WWLR Inc. (October 2007 – May 2010) engineering services support to the U. S. DEPARTMENT OF DEFENSE, BAGRAM AIRFIELD, AFGANISTAN in the Advisory and Assistance capacity to the Director(s) of Engineer Operations (CJ7), Stabilization Operations Team on issues of strategic and operational policies planning.

Telecommunications Engineer. TEKsystems, Inc. Reston, VA - Provided TEK systems, Inc. (Feb. 2011 – Jan. 2012) with Telecommunication Engineering support on DoD contract the telecommunication network systems installation in Knox Building, Marine Base, Quantico, VA.

Civil Engineer. NT Concepts Inc., Vienna, VA (Jan. 2012 – Dec. 2014) - Provided IT support services to the Department of Defense, P&O office, VA in support efforts included the Programmatic and Technical assessment on the functional requirements for state-of-the-art electronic case file/database management system to include design and recommendation for improving SharePoint 2010 sites.

CQC System Manager. Polu Kai Services, Miami, FL (Jan. 2014 – Feb. 2015) - Ascribed the authority and responsibility of a CQC System Manager in pursuant to the subject specification section 1410 CQC for Department of the Army project referenced 12-231 Repair Building 596 at Homestead Air Reserve Base, Homestead, Florida.

Skills:

Technical skills: Desktop Management Relational Database Modeling Knowledge of ERP systems Knowledge of SQL Server Procurement Desktop-Defense (PD ) - DoD's Standard Procurement System (SPS).

Software Applications / Tools: Microsoft Office Suite Microsoft project (project mgt., schedule, tasks, time, etc.) Microsoft Visio (for visual modeling, wire framing) Share Point – Content Management.

Operating Systems / Server-client: Windows 7 Windows 8 Windows 10 Windows Server 2008 Windows Server 2012.

Network Supports: TCP/IP DNS WINS DHCP Network Topology (LAN/WAN/Star/Ring) Active Directory Management Hubs/Switches/Routers Bridges/Cabling Cisco Network Devices VOIP Cisco Call Manager.

Education:

Bachelor of Science Degree in Information System Management from University of Maryland University College Certificate in Computer Networking from UMUC Bachelor of Science in Architectural Engineering from University of Miami.

Certifications:

Network+ ce CompTIA, Security Pro - TestOut, PC Pro A+ TestOut.

Awards:

Honorary Air Assault Member, May 2009 CJTF-101 CJ7, United States Army; Non Article 5 NATO Medal, June 2009 NATO in relation the ISAF Operations, Afghanistan; Exemplary Performance and Superior Honors, October 2007 U.S. Department of States

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