Manager Customer Service

Joseph Rubeo

** ***** **** ************, ** *****

Ph: 914-***-**** **********@*****.***

Summary

Seasoned property manager with more than 30 years of experience in fast-paced real estate industry.

Skills

Administration and Management Customer and Personal Service

Critical Thinking Judgment and Decision Making

Negotiation Time Management

Detailed Oriented Meet Deadlines

Experience

Real Estate Broker

Developed and implemented office policies and procedures.

Designed sales and marketing strategies.

Rented or leased properties on behalf of clients.

Established efficient and effective cost control measures.

Directly supervised sales agents with emphasis on team work.

Identified and presented residential and commercial properties to prospective buyers.

Served as liaison for buyers, sellers and legal representatives.

Partnered with Westhab, Municipal Housing Authority, HUD and other Section 8 agencies in locating and placing clients.

Served in consultative role for Section 8 landlords in preparation of properties.

Coordinated all required property inspections.

Completed all required government paperwork and reports.

Community Manager

Managed office and 4 employees

Managed up keep of 250 mobile homes and common areas of community

Direct reporting to Regional Manager and Regional Vice President.

Handled all aspects of sales and rentals of mobile homes

Handled resident complaints.

Met with vendors, prepare estimates for renovations.

Prepared scope of work and complete paper work processing to Corporate for approval of renovations.

Met deadlines.

Leasing Specialist

On site leasing manager for 225 residential units.

Conducted inspections of the rental property’s area to give suggestions on how to improve it.

Conducted inspections before move ins and move outs.

Kept vacancy information up to date.

Resolved tenant complaints and answered customer’s questions regarding policies and procedures.

Implemented corporate and departmental policies, procedures and service standards in conjunction with management.

Trained and instructed employees in job duties and company policies or arrange for training to be provided.

Evaluated employees job performance and conformance to regulations and recommend appropriate personnel action.

Recruited, interviewed and selected employees.

Prepared and issued work schedules, deadlines and duty assignments for office or administration staff.

Developed or updated procedures, policies and standards.

Active oversight responsibility of building projects while maintaining good, working relationship with involved contractors and engineers.

Inspected grounds, facilities and equipment routinely to determine necessity of repairs or maintenance.

Planned, scheduled and coordinated general maintenance, major repairs and remodeling or construction projects for commercial or residential properties.

Determined and certified the eligibility of prospective tenants.

Escorted prospective tenants to view apartments.

Property Manager

Monitored daily property functions and up- keep for 900 units Cooperative and Condominium properties.

Supervised union employees and in accordance with terms of union contract.

Directed collection of monthly assessments and payment of insurance premiums, mortgage, and taxes and incurred operating expenses.

Conferred regularly with community association members to ensure their needs are being met.

Prepared monthly financial statements and yearly budget report.

Coordinated monthly board meetings and prepared meeting agenda.

Arranged for necessary maintenance and repair work.

Maintained building systems by contracting for maintenance services; supervising repairs.

Provided constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance

Certification:

Leasing Professional New York University

NYS Brokers License Empire School of Real Estate

A Registered Apartment Management Course New York University

Education

Lincoln High School, Yonkers New York High School Diploma

Westchester Business Institute, White Plains, New York

Business Administration Management

Empire School of Real Estate, Yonkers New York

Employment

Avanti Realty Yonkers, New York 1982- 2015 -Present

RHP Properties Bloomingburg, New York 2016- 2017

MD Carlisle Middletown, New York 2008-2011

Harwich Management Yonkers New York 2005- 2011

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