Customer Service Technical Support

Cody Johnson

P.O. Box ****, Battle Ground, WA ***04

360-***-**** ****@*********.**

EDUCATION

Clark College, Vancouver, WA

Associates of Arts-Cisco Technologies Anticipated Graduation 2018

Grays Harbor College, Aberdeen, WA

Associate in Arts Degree June 2016

MICROSOFT CERTIFICATIONS:

Windows Operating System Fundamentals

Windows Server Administration Fundamentals

Networking Fundamentals

Security Fundamentals

SKILLS

Microsoft Office and Exchange Proficient

Active Directory and Group Policy

Advanced computer troubleshooting and repair

5+ years customer service

Strong verbal communication

CPR and First Aid certified

Cisco CCNA1 and CCNA2

Fundamental HTML and web design knowledge

Search Engine Optimization

Casino Slot Installation Experience

Linux command line navigation

Strong team interaction

Windows Server 2012, 2016

EXPERIENCE

Technical Support Specialist

Ilani Resort and Casino, Ridgefield, WA September 25th, 2017 – Present

Provided Technical service and training to end users in a wide variety of departments such as, cage, table games, slots and back of house operations.

Designed and implemented an imaging server to streamline workstation deployments

Assisted in troubleshooting server outages and communicating with the affected departments

Provided second tier application support for Scientific Games applications

Produced creative solutions to difficult problems in the IT environment

Operated a ticketing system to prioritize and delegate work efficiently

Slot Technician

Ilani Resort and Casino, Ridgefield, WA January 30th, 2017 – September 25th, 2017

Placed and Installed 2,500 slot machines

Installed Fiber based Cisco switches

Worked with Regulatory agencies to ensure compliance with strict gaming regulation

Interacted with guests to provide excellent customer service and resolve gaming disputes

Troubleshot various gaming cabinets and components contained within, down to the circuit level (ie., Printers, Bill validators, ect.)

Provided documentation and training to coworkers and often was called in for advice on complex problems

Owner

Solvatech, Ocean Shores, WA 2015- Present

Designed and built business computer networks

Analyzed and implemented wireless networks

Created secure data storage solutions

Created scalable video surveillance systems

Consulted in technology related decisions within hospitality environments such as boutique hotels and nightly rentals.

Web designer/ IT Consultant

Ocean Shores Massage, Ocean Shores, WA 2015 - Present

Designed and Built Website

Advised in the implementation of technology solutions including point of sale and audio distribution

Created custom lighting solutions for future spa

Student IT

North Beach High School, Ocean Shores, WA 2012 - 2015

Provided technical support to students and staff

Assisted in system upgrades and installations

Worked in a team environment to create long-term technology plans to effectively utilize limited funding

Deployed an imaging server to create a flexible upgrade environment across a variety of hardware

Implemented new hardware releases in student lab environments

Assisted in thin client deployment

Lab Aide

Clark College, Vancouver, WA 2015 – 2017

Tutored students in Microsoft Office programs

Provided technical support for students navigating web apps such as Gmail and Outlook

Ground Searcher

Grays Harbor Volunteer Search and Rescue, Grays Harbor, WA 2012 - 2016

Performed detailed tasks under high stress conditions while maintaining calm composure

Assisted in coordinating rescue teams

Created detailed debriefing for post mission documentation

Provided reliable attendance upon mission notification at various hours of the day

IT Administrator/ AV Department Head

Faith Community Church, Ocean Shores, WA 2010-2015

Designed and implemented Structured network running CentOS

Created and implemented Wireless infrastructure with guest and admin segregation

Designed, Operated, and Maintained $12,000 sound system

Provided excellent customer service to guests and parties utilizing the facility

Reliable attendance

Trained other technicians in the operation of AV solutions

Troubleshot acoustic problems and other audio related issues within various hardware components

Regularly performed cable management

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