Customer Service Social Media

Brian Dang

**** ***** *** ******* ** ***** 510-***-**** ************@*****.***

Professional Summary

Knowledgeable Parts Clerk who is constantly taking in updated information on the latest parts for the newest vechicles. Adept at delivering excellent customer service, helping customers to match the part with their need.

Experience

Robert Half – Ac Transit – Parts Clerk 06/05/17 - Present

Identifies, retrieves, and distributes fuel, fluids, and automotive parts, and other material to mechanics and other staff,

Uses computer software and visual identification to locate parts and material, identifies and resolves problems related to inventory variances and storeroom operations, reconciles storeroom inventory against computer generated reports, and ensures that District stock levels, invoices, and receipts are maintained accurately.

Works collaboratively with Purchasing staff to initiate the procurement of parts needed for coach repair by determining availability; and arranges for the expedited delivery of parts for vehicles that are out of service.

Researches information provided by the inventory software program, parts catalogs, and other sources, and contacts other District divisions and vendors to determine availability and cost, and to place orders.

Generates daily reports of stock items, and provides oral and written reports on matters related to materials and inventory in the assigned areas.

Coordinates and performs annual, and cyclical physical inventories, as well as special inventory counts.

Oakland Fight Camp – Administrative Assistant/Trainer 01/29/17 – 08/31/17

Managed the Gym and new memberships

Kept gym fully equipped and organized

Managed inventory with Excel

Assist on marketing campaigns/branding and advertising of products

Taught youth boxing class (Age 4-17) and updated parents on youth performance

Certified Level 1 Coach

SF Goodwill –Computer Technician 05/26/2015 – 12/29/16

Refurbish Computers and other type of electronics

Knowledge of eWaste prevention of landfill

Sorting electrical including 100lbs CRT

Photographer of SF Goodwill eBay page

Data entry of items and list on eBay for revenue stream on goodwill eBay

Kept careful track of inventory via database systems.

FedEx Express- Material Handler 12/03/2012 – 06/07/2015

Accounted for seeing outgoing and incoming shipments loaded and freighted between warehouse and airlines

Verified orders arranging delivery of warehouse materials to loading platform

Assessed and produced bills of lading to set tariffs and shipping charges

Maintained stocking of shelves produced formulations and audited transportation documents

Responsible for the examination of national and international inbound and outbound transportation freight

O Reilly Auto Parts- Part Specialist 02/07/2014 –05/14/2014

Greeted and acknowledged all customers in a friendly, professional manner and provided quick, responsive customer service

Accurately and efficiently completed all sales transactions and maintained proper cash and POS registers

Cashier duties, assisted with phone orders, created displays, shelf stocking and monthly inventory.

Inventory stock up daily and check up.

Additional Skills

In-depth knowledge of social media marketing platforms: Twitter, Google+ Facebook, LinkedIn, Instagram, Pinterest

BLS CPR Certified as of 2016

Adept with Microsoft Office Suite

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