CSR

Kaneisha Burrus

***** ********** *****

Indianapolis, IN 46229

Phone: 317-***-****

E-Mail: ******.********@*****.***

Professional Summary

Exceptional leader talented at customer service skills. Technically-savvy with outstanding relationship building, training and presentation skills

Experienced Direct professional with strong leadership and relationship-building skills

Meticulous future staff, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Healthcare, and Finances

Motivated professional with solid experience managing all levels of large scale projects, including budgeting and administration.

Skills

Self-motivated

Strong verbal communication

Conflict resolution

Extremely organized

Process implementation

Fast learner

Highly dependable

Excellent attention to detail

Work History

October 2015 to Current

New Hope of Indiana 8450 N Payne Rd #300, Indianapolis, IN 46268

Direct Support Profesional

Making a difference every day in the lives of the people I serve. The heart of what I do is to support people with Intellectual and Developmental Disabilities of all ages.

Provide assistance with daily activities such as meal preparations and planning; medication administration; and personal care.

Assist with client finances

Assist clients on reaching goals to further their independence

June 2010 to August 2015

University & Moving 84th Zionsville Rd Indianapolis, IN 46268

Customer Service Rep

Interact with customers on behalf of University Moving by providing information about products and services

Take orders, respond to customer cpmplaints, and process returns.

July 2005 to May 2010

Private Duty Home Health Care 4060 Waterfield Dr Indianapolis, IN 46235

Patient Care Tech

Patient care technician caring for ill and injured clients under the supervision of a nurse

Related duties; vital signs, collecting specimens, and assisting patients with eating and personal hygiene and grooming

Performed initial client assessment and analysis to begin research process.

Accomplishments

Experienced 1yr Call Center Representive

Experienced CSR 2yrs

Certified Nurse Aide

Certified Home Health Aide/ Certified to pass medication with Core A/B certification

CPR Certified

Education

2004 Basic Prep Academy 4730 Birminingham Dr, Indianapolis, IN 46235

High School Diploma

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