Air Force Customer Service

Britton E. Johnson

850-***-**** ***********@*****.***

Professional Summary

Organized, critical thinking, agile, effective problem solver military professional. With experience managing teams, training personnel, and complex problem-solving. Capable of motivating, advanced collaboration techniques and resource performance management in order to successfully accomplish strategic organizational objectives within define Service Levels Agreements (SLA). Enthusiastic and hardworking military trained leader with minimal learning curve. An experienced presenter, highly collaborative, able to intercommunicate with peers.

Technological Attributes

Experienced in Linux/windows based platform with Storage Area Network (SAN), Network-attached Storage (NAS) and Domain Name Systems (DNS).

Well versed in classified Linux/Windows based system scripts. Used the open-source terminal emulator PuTTY to support several network protocols such as Berkeley r-commands, Secure Shell, and Secure Copy Protocol.

Proficient in working with blade servers in order to manipulate information on multiple consoles.

Highly experienced with Microsoft Office Suite, Online technologies, scheduling software.

Education

BACHELOR OF BUSINESS CURRENT SENIOR AMERICAN MILITARY UNIVERSITY

Major: Business Administration

Concentration: IT Management

Accolades: 3.72 GPA

Projected Graduation Date: April 1st, 2018

ASSOCIATE IN APPLIED SCIENCE 2017 COMMUNITY COLLEGE OF THE AIR FORCE

Major: Information Systems Technology

Accolades: 4.0 GPA

Experience

SENIOR AIRMAN RF TRANSMISSIONS SYSTEMS ENGINEER UNITED STATES AIR FORCE RESERVES 2017

Maintained and supervised job requirements for 235 individuals

Collaborated and communicated with diverse and dynamic teams of 30 members

Performs/supervises wireless radio and satellite systems and equipment maintenance activities.

Establishes requirements for maintenance equipment, support equipment, tools, and spare parts.

Requisitions, accounts for, and turns in supplies and material.

Interprets inspection findings and determines the adequacy of corrective action.

SENIOR AIRMAN ENLISTED AIRCREW MEMBER UNITED STATES AIR FORCE 2011 – 2017

Established and maintained voice and data communications circuits/links.

Diagnosed and repaired airborne communications, sensors, software, and electronic systems.

Operated and troubleshot military-grade, airborne server and related equipment with minimal oversight or support.

Awards

Airmen of the Quarter: October - December 2015

Aerial Achievement Medal - 2014, 2015, 2016

Meritorious Achievement Medal - 2017

Volunteer

Oklahoma City Regional Food Bank – 2016

Oklahoma City Humane Society - 2016

Habitat for Humanity – 2013

Contact this candidate