Desktop Support Active Directory

SUMMARY

I am an Information Technology Support Analyst with over 10 years of onsite support in a professional environment. I am currently on a contract position with Exec-Search Group / New York Presbyterian Hospital and am now looking for my next opportunity to work for an enterprise company.

My main objective is to obtain a position in a company where my education and experience in the information technology field can be used to promote personal and professional growth.

CERTIFICATIONS

NYC Citywide Administrative Service Certification

Telecommunication Associate Certification

Empire Technical Institute

Course consists of 1000 hours of electronic data processing. Awarded Certificate

EXPERIENCE

Exec-Search Group / New York Presbyterian Hospital

System Analyst IT Trainer

11/2017 – Current

Training staff/users throughout New York Presbyterian Hospital along with all affiliated branches at various locations on how to use their Legacy IPhone Application Mobile Heartbeat. This includes but not limited to nurses, physicians, transporters, pharmacy, students, etc.

Write lesson plan and documentation for department for presentation

Assist in configuration and deployment of mobile phones and docking station according to schedule.

Produce daily/weekly and monthly report to project team that includes feedback, complaints and suggestions for team lead and managers.

National Grid/Modis

Desktop Support-Contractor

02/2017 – 7/2017

As a team lead of six Desktop Support Analysts I perform refresh deployment upgrade from Windows XP to Windows 7 plus MS Office Suite package from 2003 to 2010.

Imaged Lenovo desktops and laptops with O.S Windows 7.

Managed and update the Active Directory System with end user’s department & network access, group policy, job functionalities. SCCM (Microsoft System Center Configuration Manager) experienced on Win7 & 10 O.S platforms according to end user’s group policy, job functionalities, departmental access and entitlements.

Manage and coordinate day to day deployment to user community

Prepare week task schedule and reports on a weekly basic

Work with CSC (Computer Science Corp) team on testing and running packaged programs installation. Support Med-V (Microsoft Enterprise Desktop Virtualization) enables the deployment and management of Virtual PC images throughout an enterprise with Windows XP in Windows 7 O.S environment.

Supported various call center legacy application such as CSS (Customer Service System) CFE (Customer Front End), Advantex, Variant and web base Citrix virtual software.

Using SCCM / Active Directory to package. stage and QA’ing Desktops and Laptops from the Built Center according to Work Order list before deployment to various locations and offices throughout the Downstate area.

Traveling Downstate area, Desktop Support IT resource at Brooklyn National Grid 1 Metro-Tech building, Green Point & Pitkin Ave, Brooklyn, Jamaica, Queens, Hicksville, Long Island and Staten Island, NY.

Retrieval of all old Windows XP workstation desktops and laptops for legal hold, inventory stock count and shipping that were replaced with upgraded M900 and T460 series with new Windows 7 O.S units (desktops and laptops)

Troubleshoot Hardware & Software on Lenovo Desktops and ThinkPad laptops plus installations of memory Ram on both workstations and laptops.

ECLARO / CON EDISON

System Analyst-Contractor

10/2013 – 11/2016

As a system analyst working alongside a team of professionals, provided network support for over four hundred users on multiple platforms such as Windows 7, Windows 8 and Windows 10

Performing administrative duties using HP Service Manager (Ticketing System)

Providing daily and weekly production reports to department managers and affiliates

Troubleshooting daily reported tasks that occur within the user community in a timely manner.

Installing, configure, and deploy the standard Con Edison Image and client applications on laptops, desktop, MDT’s, Surface Pro and other equipment within the user community.

Packaging user profile using Patch Info, SCCM 2012, and (AppV) Virtual Application deployment method to deploy applications as requested by users department.

Use Active Directory to maintain user account and assigned devices.

Maintain user Outlook email account daily

Provide backend Data Center support using CCC to maintain asset management and inventory control.

Complete software compliance audits for all PCs and laptops to ensure proper licensing and certification on a quarterly basis.

Configure, setup and maintaining CERC equipment that needed and rollout for emergency use when activated.

Use Bomgar Application to provide remote support to mobile end user when needed

Manage and maintain users with iOS and Android mobile devices using AirWatch

Maintain Network LAN rooms by performing 'Gatekeeper inspection' procedures as required

Maintaining working knowledge of corporate standard computer software required by the Corporation (i.e., Microsoft Office Suite 2010, 2016, Office 365, SMS software, deployment tools, CGI ARM, Computer Cost Central, Bomgar and SharePoint tools.

Work with application and development groups on various production and testing projects such as

Automated Meter Infrastructure, DCX Rollout, Corporate Emergency Response Center (CERC) activation drill, Business Continuity drill, and Win XP / Win 7 then to Win 10 migration refresh.

DATA GLOVE / RE- NEW JERSEY STRONGER HURRICANE SANDY

Desktop Support/ Administration

06/2013 – 08/2013 (Contract)

As a site lead technician, provided network support in the IT department of the Re – New Jersey Stronger Hurricane Sandy Recovery Project. My daily assignments included phone and desktop support and troubleshooting daily problems on a Windows 7 desktop platform using Office 365, MS Office 2010, along with other legacy applications.

Setting up wireless workstations for over seventy five users

Password and account administration using active directory

Setting up Lync phone system for all users

Remote login and data access using Citrix XenDesktop platform

Creating daily and weekly site report

TriCore Solutions / SANDOZ

System Migration Technician

04/2013 – 05/2013 (Contract)

As a project, lead technician worked along with a group of six technicians on data migration from Windows XP to Windows 7 platform.

Main task involved migrating six hundred users’ data along with upgrading device such as workstations, laptops, blackberry phones along.

The Standard TriCore Image was created on a daily basis for the user community according to schedule guidelines and specific applications

Conducting daily production meeting with migration team members

Inventory assessment for over six hundred users

Remote devise and user access via Citrix

Performing application assessment on all users with application team

Updating share-point spreadsheet with migrated user data.

Reviewing migration checklist

Proficiency in BMC Remedy 7.6 ticketing system, Active Directory, DRA (Directory Resource Administrator) along with other application such as BitLocker

Creating weekly report of migration status to client representative

KForce / UBS FINANCIAL

Desktop Support

01/2012 - 06/2012 (Contract)

As a key member of an HP project team was responsible for installing and troubleshooting over 1,400 PC’s / laptops in the offices of U.B.S Financial.

Machines were in a variety of platforms, images and peripherals requiring specialized installation and support.

Support Traders, Senior Partners with Financial/Brokerage applications

Troubleshooting application such as Bloomberg, Blackberry, Blackberry, iPhone, iPad,

Access, Prime Brokerage, and others from the Window X/P platform Microsoft to Window 7 expertise including Outlook and Excel

Performing Site Surveys up to 8 days prior to installation to capture data for refresh project.

Assisting with systems prime imaged and verified in on-site configuration in lab.

Physical installation of cable management and system testing for network connectivity, upgrades, and quality assurance.

Drive wipes, inventory control and removal.

N.E.C CORPORATION OF AMERICA / S.C.P.D

Field Administer Engineer

11/2002 – 10/2009

Provided network administration and costumer support in the Identification Department of the Suffolk County Police Headquarters.

Daily assignments involved working with the department fingerprint analysts to insure efficiency and accuracy within their fingerprint database.

To accomplish this, we used a N.E.C AFIS21 UP790 server running (Oracle 8.0) for backend processes, and N.E.C transaction controller on workstations running Windows NT 4.0 Server.

All administrative assignments were done in a timely manner, this included device repair, security upgrades, backups and system restores.

Using Open, Citrix 6.00, VMware and Telnet, I was able to manage desk top and servers remotely and Active Directory to manage workstations and other devices while in office.

EDUCATION

Kingston High School

Jamaica

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