Administrative assistant,client services associate,Salesforce,Netsuite

HELENA JOHN

New York, New York ***** • 646-***-**** • mailto:hmj211@*****.*********@*****.***

Office Administration Customer Service Communications and Marketing

Highly qualified administrator with experience providing general office support for individual clients/project-specific offices. Experienced in AdFront, Salesforce, Netsuite, MS Office Suite, Wordpress, NYSCEF, 80+ WPM.

PROFESSIONAL EXPERIENCE

Manfra, Tordella, and Brookes - New York, NY 10/2017-11/2017

Data Entry Assistant (Contract)

Assistant to COO, sales and accounting teams; assisted data migration and implementation of company's new ERP/ticketing software, Bullion Module

Duties included filling inventory tickets to test new office ticket processing orders; generating and summarizing inventory reports (ounceification/inventory position reports; open sales & anticipated inventory deliveries); other tasks as requested

Argyle Executive Forum - New York, NY 10/2017

Events Support Assistant (Contract)

Assistant to events/marketing teams; researched potential client leads in Linkedin Navigator for sponsored professional events; updated records in Salesforce to edit or add leads based on email response/bounces

Events-related support (assistance editing materials/programs; filling event rooms; editing event membership lists/materials)

Premion/Tegna - New York, NY 8/2017 - 10/2017

Marketing Assistant (Contract)

Reported to operations supervisor, financial director, account management/sales teams to input OTT insertion orders; corresponded with local traffickers and account managers to resolve problems/modify orders

Coordinated with operations supervisor to streamline workflows (e.g., changes in booking procedure, updating file organization) and ensure more accurate delivery

HR Block - New York, NY 1/2017 - 5/2017

Client Service Professional/Receptionist

Acted as office receptionist/liaison between clients & 8-10 supervisors

Maintained client profile information, accepted client documents, and performed follow-up for client retention

Managed closing register (processing client payments, cash drawer reconciliation, and providing end-of-business financial reports to supervisor)

Atrium Staffing - New York, NY 8/2016 - 1/2017

Office support provided for Atrium client companies, including:

High 5 Games

Created cross-departmental project schedule/reference of gaming inventory in Shotgun ERP

Flatiron Health

Updated, edited and added 2016 OE cloud users (research/medical personnel) into company Salesforce database

Rent the Runway

Updated physical filing system (records of company's third party vendors, suppliers, purchase orders, invoices)

Score NYC - New York, NY 1/2016 - 11/2016

Administrative/Event Assistant

Receptionist/client liaison for 5-10 supervisors & clients; managed appointments; reserved meeting rooms; greeted clients; acted as phone/email liaison; provided counselor referrals to incoming clients.

Supported Score events (30-250 attendee headcount) through preparation of materials/presentations, confirmation of speakers, partner locations, and equipment/space, oversaw payment/registration for events, provided event reception, and collected event feedback for submission to the SBA

PROFESSIONAL DEVELOPMENT

Excel for Accounting - Borough of Manhattan Community College 3/2016 - 4/2016

Advanced Accounting with QuickBooks - Borough of Manhattan Community College 7/2016 - 9/2016

EDUCATION

New York University - BA, Sociology (focus on organizational management and public policy analysis)

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