Quality Assurance Manager/ISO Management Rep

Summary

Skills

Experience

Education and Training

Misti Harvey

** ****** ****, ********** ** 04350

Home: 207-***-****

*****.******@*****.***

Quality Control Manager and Management Representative/Auditor for the ISO 9001:2015 Quality System with more than 3 years of experience planning, developing and implementing product inspection, test equipment/methods, corrective/preventive action, continual improvements as well as management of quality control inspectors.

Quality inspection professional

Quality assurance authority

ISO 9001:2015 internal auditor

Strategic thinker

Initiative to work independently

Attention to detail

Mountain Road RV Sales & Services March 2018 to Current Secretary

Sabattus, ME

Met incoming customers with professional approach and provided friendly, knowledgeable assistance. Managed clerical needs of company employees, including copying, faxing and file management. Maintained reception area clean and neat to provide visitors with a positive impression of the company. Purestat Engineered Technologies, Inc. September 2014 to February 2018 Quality Control Manager/ISO Management Representative Lewiston, Maine

Assign projects and tasks to employees based on their competencies and specialties. Follow through with competent execution of project plans by providing proper tools and equipment to all production personnel.

Accurately provide status information on project progress to the project management. Coordinated training for the production crew for customer order-specific requirements, techniques and procedures.

Properly followed all ISO procedures.

Successfully led our company to new ISO 9001:2015 certification through proper audits and documentation. Rite Aid Pharmacy October 2005 to November 2013

Shift Manager

Topsham, Maine

Successfully managed the activities of numerous team members in multiple locations. Developed, implemented and monitored programs to maximize customer satisfaction. Improved service quality and increased sales by developing a strong knowledge of company's products and services.

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations. Fred Pryor Training 2017

Certificate of Completion: Management Training

Augusta, ME, United States

ISO Transition Course 2017

Certificate of Completion: ISO 9001:2015

Atlanta, GA, USA

Transition course from ISO 9001:2008 to 9001:2015

Oak Hill High School Adult Ed Course 2015

Certificate of Completion: Microsoft Excel and Microsoft Word

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