Customer Service Administrative Assistant

**** **** *****, **********, ** ***** H: 502-***-**** C: 502-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Executive Assistant/Office Manager with nine years of experience providing administrative support for executive-level staff, including coordinating complex travel arrangements and schedules. I am a self-motivated and out-going individual who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic, morale boosting, and multi-tasking are my strengths.

SKILLS

Excellent communication skills

Creative writing background

Strong interpersonal skills

Studio production

Event planning

Negotiation

Advanced MS Office Suite knowledge

Prospecting

AR/AP

Persuasive

Conference planning

QAD experience

Ethical approach

Retail sales

Team building

Employee relations

Travel administration- Concur

Forecasting, quoting, and purchase orders

Customer-focused

For Sales Team

Adobe Photoshop

Natural leader

Dedicated team player

Multi-line phone proficiency

Energetic and enthusiastic

SAP system trained

Creative

Account collections

Cash handling

Expense reporting

Excellent problem solver

Outlook calendar management

Results-oriented

Social media

Healthy lifestyle role model

Superior attention to detail

Motivational techniques

Background checks

60 WPM typing speed

New employee orientations

WORK HISTORY

Executive Administrative Assistant, 10/2017 to Present

GE Appliances, Louisville, KY

Provide administrative support for the V.P. of Marketing and Brand

Manage highly complex Outlook calendars for the Marketing Leadership Team

File expense reports utilizing the Concur Travel and Expense tool

Arrange and book domestic and international travel

Plan and set-up catering for lunch meetings

Organize and plan events onsite and offsite

Lync, Jabber and Web-Ex meeting set-ups

Negotiate vendor contracts

Coordinate interviews working with HR for the Marketing Leadership Team

Group Fitness Instructor, 07/2014 to Present

U of L Get Healthy Now Gym, Louisville, KY

Group fitness instructor for Pilates and Yoga

Run Club instructor

Teach and motivate students of various ages and backgrounds

CPR Certified

Executive Administrative Assistant, 12/2014 to 10/2017

Kindred Healthcare- Louisville, KY

Provide administrative support for the CIO and DVP of IT Operations

Manage Outlook calendars for more than 10 Information Systems leaders

Arrange weekly travel for multiple sites utilizing Concur Travel and Expense tool

Compile and sent out weekly status reports for my team

Plan and set-up catering for lunch meetings

Order and manage office supplies through DSSI

Answer multiple phone lines and direct calls

Lync, Jabber and Web-Ex meeting set-ups

Assist with video conferences

File expense reports manual and through Concur

Coordinate interviews for open positions

Set-up new employees and contractors utilizing Field Glass in SAP

Executive Administrative Assistant, 09/2013 to 12/2014

Clariant Corporation- Louisville, KY

Provide administrative support for the Director of Sales and 15 members of the sales team and customer service

Create interactive sales territory maps

Arrange international and domestic travel utilizing Concur Travel and Expense tool

Run monthly sales reports for Fuels Upgrading and BU Catalysts team

Set up meetings, cater lunches

Prepare forecasts and sales quotes in SAP

Assist customer service with purchase orders

Lync phone system and meeting set-up

Assist with teleconferences and video conferences

Create Workflows to set up new customers

Order supplies as needed

Assist with Business Visa’s and Passports

Executive Assistant/Office Manager, 11/2009 to 07/2013

NetShape Technologies, Inc. – Sellersburg, IN

Managed the CEO, CFO, CMO and EVP's complex and frequently changing travel arrangements and coordinated the

pre-planning of trips.

Created expense reports, budgets and filing systems.

Greeted visitors entering the office, determined the nature and purpose of visit and directed them to the appropriate

destination.

Processed travel expenses and reimbursements.

Supported the human resources department in the annual employee review process for merit increases

Researched, proposed and implemented vendor services to decrease costs to organization.

Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale

Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff

development forum.

Frequently used word processing, spreadsheet, database and presentation software.

Tracked and maintained monthly and year end vendor rebates.

Coordinated company special events and other employee morale functions.

Reviewed all expense reports for accuracy and proper expense disclosure.

Posted receipts to appropriate general ledger accounts.

Monitored payments due from clients and promptly contacted clients with past due payments.

Reconciled vendor statements and handled payment complaints or discrepancies.

Reviewed collection reports to determine the status of collections and the amounts of outstanding balances.

Insurance Agent, 06/2008 to 11/2009

State Farm – Louisville, K Y

Tracked the progress of all outstanding insurance claims.

Closed an average of 20 new sales per week.

Calculated premiums and established payment methods for sales.

Identified and solicited sales prospects in agency databases.

Evaluated leads obtained through direct referrals, lead databases and cold calling.

Met with existing and prospective clients each week to select appropriate insurance policies.

Modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Negotiated new and renewal production goals with business development manager.

Collected all premiums on or before effective date of coverage.

Contributed ideas and offered constructive feedback at weekly sales and training meetings.

Followed up with customers on unresolved issues.

Make-up Artist and Lancôme Cosmetics Sales Rep, 11/2006 to 06/2007

Dillard's/Lancôme – Louisville, K Y

Answered product questions with up-to-date knowledge of sales and store promotions.

Scheduled weekly inventory pickups and deliveries with vendors.

Bagged, boxed or gift-wrapped sold merchandise per customer's request.

Completed all point of sale opening and closing procedures, including counting the contents of the cash register.

Held consultations and evaluated skin care and beauty concerns

Applied make-up for special events

Helped develop new marketing strategies for product promotions.

Bartender, 06/2002 to 10/2007

Dundee Tavern – Louisville, K Y

Greeted each customer with friendly eye contact

Stocked bar with beer, wine, liquor and related supplies

Trained new employees

Managed guest checks, collected cash and processed credit cards

Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks

Provided excellent customer service

Consistently offered professional, friendly and engaging service.

EDUCATION

Bachelor of Arts: Journalism with Business minor, 2007 – 3.75 GPA, Broadcast Editor

Indiana University Southeast - New Albany, I N

ACCOMPLISHMENTS

Managed inventory and office budgeting for supplies for busy office of 40 employees.

Negotiated contracts including property lease agreement, Verizon Business plan and ADT security systems which resulted in more cost-effective services. Assisted the Accounts Receivable Manager in reducing our past-due percentage by 10% in 2013.

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