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Administrative Assistant Customer Service

Location:
Dallas, TX
Posted:
March 20, 2018

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Resume:

Octavia Paul

**** ******** **.

Dallas, TX *****

214-***-**** ac4vjz@r.postjobfree.com

SUMMARY

Energetic, motivated Administrative Assistant with +15 years of experience in a corporate environment. Strong work ethic and positive attitude. Highly effective in fast-paced work environments. Exceptional interpersonal communication skills, ability and willingness to ask questions and learn “why”.

EXPERIENCE

Maxey McGraw Staffing & Resources, Inc. Dallas, TX Dispatch/ Administrative Assistant

April 2017 – November 2017

Provide office/ administrative support

Enter expenses, invoices and payments in Quickbooks

Handle incoming and outgoing correspondence, including post, email and faxes

Answer, screen and transfer calls and inquiries and direct them as appropriate

Handle business and personal bills, calendar, email and travel arrangements (Right hand person)

Recruit, onboard, schedule and maintain job board and records for CDL drivers and staff

Schedule and coordinate meetings, appointments and travel arrangements for managers and staff

Maintain electronic and hard copy filing system

Receive, maintain and direct visitors and clients

Maintain office supply, inventories and décor of office

Operate general office equipment (copy, fax, scanner and multi-phone line)

Prepare documents including correspondence, memos, recommendations, reports, meeting materials

Develop, implement and improve SOP’s

Octavia’s Virtual Admin Solutions Dallas, TX Virtual Assistant

December 2016 – March 2018

Handle incoming and outgoing correspondence, including posts, email and faxes

Screen telephone calls and inquiries and direct them as appropriate

Coordinate overnight travel arrangements and accommodations

Send out reminders for upcoming meetings and events

Compile, organize and add data tax receipts information to spreadsheet

Type up documents and update database

Conduct extensive on-line and phone research

Event planner (planned wedding for 200 people)

XJC Contractor Irving, TX Project Manager

October 2016 – April 2017

Screen telephone calls and inquiries and direct them as appropriate

Create contracts, present to customer or signature and accept payments for projects

Coordinate subcontractors throughout the life of the project

Preparation of construction schedules

Create, complete, and submit detailed and accurate daily sheets for billing

Track cost and schedule throughout the life of the project

Payroll for contractors on projects

Commercial Metals Company Irving, TX CMCR Administrator/ Cash Applications

Specialist September 2006 - December 2016

Verified all remittances copies recv’d according to Remittance report

Input money tranfers from the customer’s account to appropriate invoice

Research credit/ collections customer account inquiries and respond in a timely manner

Contact & monitor customers’ accounts for any balances or unpaid invoices (collections)

Copy, pull and process payments into correct folders from our China office

Accounts receivable/ payable from clients and customers from all over the world

Processed credit card payments

Maintain electronic and hard copy filing system

Updated customers’ accounts with incoming payments

Process incoming customer call inquiries and transfer to the correct department

Applied daily lockbox bank receipts and deposits

Daily data entries of clients info into the database in SAP

Crossed trained to provide back up to others within the group as needed

Maintained records used to research payments for customers and managers

Help solve problems related to pricing, contracts, credits, and more

EDUCATION

Joshua Career Institute, Dallas, TX – Customer Service Specialist

February 2018 – currently

Devry University, Chicago, IL (online) Business Administration Degree

April 2008 - June 2013

Dallas County Community Colleges, Dallas, TX Early Childhood Associates Degree

August 1995 - July 2002

Data Entry Specialist Certificate, Dallas, TX

September 2005



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