Administrative Assistant Customer Service
Resume:
Octavia Paul
Dallas, TX *****
214-***-**** ***************@*****.***
SUMMARY
Energetic, motivated Administrative Assistant with +15 years of experience in a corporate environment. Strong work ethic and positive attitude. Highly effective in fast-paced work environments. Exceptional interpersonal communication skills, ability and willingness to ask questions and learn “why”.
EXPERIENCE
Maxey McGraw Staffing & Resources, Inc. Dallas, TX Dispatch/ Administrative Assistant
April 2017 – November 2017
Provide office/ administrative support
Enter expenses, invoices and payments in Quickbooks
Handle incoming and outgoing correspondence, including post, email and faxes
Answer, screen and transfer calls and inquiries and direct them as appropriate
Handle business and personal bills, calendar, email and travel arrangements (Right hand person)
Recruit, onboard, schedule and maintain job board and records for CDL drivers and staff
Schedule and coordinate meetings, appointments and travel arrangements for managers and staff
Maintain electronic and hard copy filing system
Receive, maintain and direct visitors and clients
Maintain office supply, inventories and décor of office
Operate general office equipment (copy, fax, scanner and multi-phone line)
Prepare documents including correspondence, memos, recommendations, reports, meeting materials
Develop, implement and improve SOP’s
Octavia’s Virtual Admin Solutions Dallas, TX Virtual Assistant
December 2016 – March 2018
Handle incoming and outgoing correspondence, including posts, email and faxes
Screen telephone calls and inquiries and direct them as appropriate
Coordinate overnight travel arrangements and accommodations
Send out reminders for upcoming meetings and events
Compile, organize and add data tax receipts information to spreadsheet
Type up documents and update database
Conduct extensive on-line and phone research
Event planner (planned wedding for 200 people)
XJC Contractor Irving, TX Project Manager
October 2016 – April 2017
Screen telephone calls and inquiries and direct them as appropriate
Create contracts, present to customer or signature and accept payments for projects
Coordinate subcontractors throughout the life of the project
Preparation of construction schedules
Create, complete, and submit detailed and accurate daily sheets for billing
Track cost and schedule throughout the life of the project
Payroll for contractors on projects
Commercial Metals Company Irving, TX CMCR Administrator/ Cash Applications
Specialist September 2006 - December 2016
Verified all remittances copies recv’d according to Remittance report
Input money tranfers from the customer’s account to appropriate invoice
Research credit/ collections customer account inquiries and respond in a timely manner
Contact & monitor customers’ accounts for any balances or unpaid invoices (collections)
Copy, pull and process payments into correct folders from our China office
Accounts receivable/ payable from clients and customers from all over the world
Processed credit card payments
Maintain electronic and hard copy filing system
Updated customers’ accounts with incoming payments
Process incoming customer call inquiries and transfer to the correct department
Applied daily lockbox bank receipts and deposits
Daily data entries of clients info into the database in SAP
Crossed trained to provide back up to others within the group as needed
Maintained records used to research payments for customers and managers
Help solve problems related to pricing, contracts, credits, and more
EDUCATION
Joshua Career Institute, Dallas, TX – Customer Service Specialist
February 2018 – currently
Devry University, Chicago, IL (online) Business Administration Degree
April 2008 - June 2013
Dallas County Community Colleges, Dallas, TX Early Childhood Associates Degree
August 1995 - July 2002
Data Entry Specialist Certificate, Dallas, TX
September 2005
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