Customer Service Professional Experience

Sandhya Vellanki

*** ***** ****** ***,

Greer, SC- 29650

Ph. #: 864-***-****

***************@*****.***

Career Objective

To be member of progress organization where growth, prospects are unlimited, which would enhance my skills, provide opportunity to work in and give ample exposure and gives a satisfaction there on. Professional Experience

Worked in Hutch Mobile for 6 months through M/s Adesso Financial solutions.(INDIA) Worked in Reliance Info com from sep-2003 to Aug 2004.(INDIA) Worked in Standard Charted bank, personal loans department since September 2004 to October 2009 Hyderabad, India.

Job Responsibilities

Worked as a tele caller to collect outstanding dues from customer credit card and personal loan bills are due.

Continuously follow up on Non contactable accounts to establish some mode of contact. Timely referral of customer service escalation issues and ensure resolution on the accounts within TAT. Ensure consistent achievement of benchmarks.

Compliance to code of Conduct.

Ensure adherence to Specified audit checklists

Ensuring customer Delight through effective and Assertive communication. Handling two agencies with a team size of 10 executives. Trace Skips and resolve disputes minimize recovery costs. Achieve CACS benchmarks and parameters.

Ensure complete collection follow-up trails on CACS. Handling walking customers and solving their quries. Ensure updation of database for cardholder change of addresses, telephone # and other appropriate information relevant to collection follow-up by him and the rest of the team. Manage Agency and explore new channels for recovery. Daily review of atleast 2 agency’s inventory stock. Handled customer calls where the agency member is not able to handle. Reporting to Asst Mgr daily on the catch up plan and implementation of the same across agency. Education

B.com from Osmania University from 1999-2002.

Inter (C.E.C) from board of intermediate from 1997-1999. S.S.C from board of secondary Education during Mar-1997. Personal Profile

Date of Birth : 9t h

April 1981

Gender : Female

Marital Status : Married

Spouse : Satya Kumar Vellanki

Nationality : Indian

Languages Known : English, Hindi and Telugu.

Personal skills : Confidence, Good Communication skills, Positive attitude, Team work, Good listener, patience.

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