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Business Analyst

Tampa, FL
March 20, 2018

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Ambitious and proactive business professional with 4 plus years of experience in Information technology. Meticulous and systematic individual with a master’s degree in information systems focusing in business analytics. Skilled in tackling business problems using conceptual knowledge through data analytics and business intelligence concepts and tools. Self-motivated and a team player with excellent communication skills, verbally and in writing.

Professional Experience

Paradigm Talent Agency, NY May 2016 - Present

Business Analyst

Worked with the business team to define business requirements and analyze the functional requirements and gathered the requirement form portfolio management

Responsible for Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management

Conducted technical/non-technical presentations to the management and training workshops for the clients

Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure.

Developed compliance monitoring dashboards to evaluate the adequacy of established controls and proactively identify areas of concerns

Involved during UAT test plan and conducted User Acceptance Testing at the end of the testing process and write the signoff document for the future reference

Initiating and facilitating all agile ceremonies and involved in Agile coaching to teams on all aspects of the project management framework

Assisted Compliance team with various compliance initiatives, including compliance risk assessment

Conducted User Interviews, Gathered Requirements, analyzed, and documented business requirements based on the analysis of Loan Processing Workflow Model

Requirement gathering, data and use case analysis along with SDLC and QA life cycle

Experience with portfolio management, order management system, systems analyst and Asset Management client are undertaking a new project to implement a portfolio management system

Perform data validation between various systems and drive changes that ensure the integrity of financial data, along with creation and consolidation of reports

Creates scripts for training all internal users, support personnel, and external customers on ERP system changes and new procedures

Helped in customization and integration of High Jump software that allows real-time data collection into ERP system using hand held devices. Worked on APIs

Ability to produce high quality requirement specifications to support ERP functional design development

Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD)

Used agile development methods to promote development iterations, team work, collaboration and process adaptability

Performed Manual Testing using Quality Center (QC) and User Acceptance Testing (UAT)

Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements.

Coordinated with system architects and developers to convert business requirements into system requirements.

Participated in and contributed to as-Is and To-Be Process Modeling Sessions, and build process models responsible for analysis and reporting of invoices

Reviewed the defects at the daily defect meeting during the extension of System Integration Testing (SIT) and User Acceptance Testing (UAT) cycles

Designed and developed Use Cases and UML models using Microsoft Visio

Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams, activity diagrams, Sequence Diagrams using Rational Rose according to UML methodology

Used Quality Center (ALM) for Requirement Management, & Defect Management

Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables

Guiding the team and organization on how to use Agile/Scrum practices and values to achieve a high level of customer satisfaction and Supporting and educating the Product Owners.

Maintained various versions of the documents generated during the project using Rational Clear Case

Experience with Business Reporting Tools such as Crystal Reports, Excel

Knowledge of client-server and web-based applications, strong Database design (SQL) and modeling experience with project management skills

Performing Database analysis by identifying the different Database sources, creating logical Database models and establishing relationship between entities

Performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing, and Load testing

USA Studios, NY Jan 2016 –Apr 2016

Business Analyst

Understood the business process, performed as is and was the prime resource for any processes at macro and micro levels.

Prepared a detailed Business Requirements Document and defined the Business Process Flow.

Facilitated customer meetings and Business design walkthroughs data definition and documented approved change controls to add them into business design.

Used Rational Unified Process (RUP)/UML to make an Object-Oriented Design model for the application and used UML for creating the Sequence, Use case, class, collaboration and Activity diagrams.

Involved in testing the complex calculations in the EXCEL Spread sheets

Managed and conducted User Acceptance Testing (UAT) and documentation.

Assisted the implementation team in the development and execution of System Implementation Plan.

Created and maintained the risk and issue log

Updated all documents within each product to comply with marketing brand style guidelines.

Supported the Dev and QA teams with requirement identification and creating tech designs and test scenarios.

Created visual artifacts such as requirement mockups, wireframes, and design documents.

Standardized the requirement gathering process.

Managed defects on the project by assigning them to the appropriate resources to resolve in a timely manner

Assisted in preparation of monthly investor reports and accompanying schedules, worksheets, and narratives

American Stock Transfer & Trust LLC, Brooklyn, NY Sep 2014 –June 2015

Jr. Business Analyst

AST is one of the premier regional investment firms offering full-service investment banking, securities brokerage, wealth and asset management. The project was to develop a web-based application (based on HTML platform) for their brokerages account holders to view details like Account overview, Portfolio, Gains/Losses, Activity, notification, Account Services

Conducted detailed and comprehensive Business Analysis by working with the client IT staff, project managers, supervisors, SME’s, and other stakeholders to identify the system, operational requirements and improvements through JAD session

Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs

Converted Business Requirements documents into Functional Requirements Specification and Technical Specification

Identified all necessary Business Use Cases from requirements, created UML Diagrams including Use Cases Diagrams, Activity Diagrams, and Sequence Diagrams, using Microsoft Visio

Worked with the Agile and participated in daily scrum meeting

Assisted in developing GUI for the new application

Performed gap analysis to understand the improvement strategy of business.

Created documents like the Business Glossary, Actors Catalog and Data Dictionary to facilitate the other teams in understanding client business

Used Microsoft Project to manage schedules, deadlines, and resources and collaborate on the project

Collected and documented business processes as well as business rules

Used Test Case distribution to track the progress of test case planning, implementation and execution results.

Assigned GAP analysis and structured walkthrough of workflow within different departments to identify and fill any existent gap after the merger

Provide team guidance from agile experience/learning and day-to-day support to the scrum team.

Adopted Unified Modeling Language (UML) methodologies to plan and define system requirements to model Use Case, Use Case Scenario and Use Narrative

Periodically communicate and meet with Developers, System Analyst and testers to facilitate resource allocation and project completion using MS Project

Adopted a significant role in Interface testing both functionally and manually

Assigned existing problems to appropriate software development team for fixes

Created and manage project templates, use case project templates, requirement types and traceability relationships

Worked with testing team to develop Test cases, Use Case Scenarios and Dashboard for reports, Test case execution using Test Director

Conducted User Acceptance Testing (UAT) with user group

detailed general and administration results compared to budget, forecast and prior year

Analyzed journal entries and accruals, allocated expenses, and closely interacted with the accounting team during the month-end close process

Organize information, visualizing data and reports, highlighting generated insights, and making reports to the project founder

Responsible for business objectives and KPI planning, regular data monitoring and volatility analysis,

discovery of product and business issues and potential, and provide improvement strategies and implementation

Research and explore the business model to give the core reports, to promote the commercialization process

Ensure smooth and efficient project processes

Partnered with accounting group to analyze the accrual process resulting in greater accuracy in month end reporting

Assisted to senior analyst to prepare annual budgets, including preparation of templates, tracking excel-based detailed budgets, and coordination with managers who contribute to process

reformed ad hoc analysis as required by senior management

Developed and managed complex excel-based financial models

Express Scripts Inc. (ESI), St. Louis, MO Nov 2012 –Aug 2014

Jr. Business Analyst

Worked as a Junior Business Analyst to retire the Risk Management Tool, Client P&L Model, and Actuate (Legacy West) applications and identify primary contacts for each assigned Applications.

Conduct interview with the Business Users and gather requirements, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.

Use Agile systems and strategies to provide quick and feasible solutions, based on agile system, to the organization

Interacted with business heads to finalize the Business Requirements for the Online Offers and to upgrade/modify the existing offers.

Developed pharmacy encounter claims companion guide utilizing NCPDP Post Adjudication Guide for a state Medicaid account.

Interviews with Business SMEs, BATs, Business Owner, and others to capture information used to identify the impact and cost savings to retire an Application.

Conducted JAR sessions with Business Owners, Business Alignment Team (BAT) to collect requirements and prepare Business Requirement Document.

Developed Use case stories, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.

Wrote full functional and technical specifications and communicated requirements to development teams.

Facilitated weekly Health Plan Services (HPS) meetings to discuss corporate compliance and impact and regulatory updates for the Medicare LOB.

Upgraded, tested and implemented maps, applications and trading partners from X12 4010 standards to 5010.

Participated in the analysis and documentation of current and future needs as well as workflows through interviews, gathering data regarding regulatory requirements, operation procedures and hospital/departmental policies

Used EDIFECS Analyzer to compare the standards.

Held meeting with Application Owners to understand the flow of data and application dependencies.

Worked on BRD-Planning/requirement phase as the first phase of the Systems Retirement Process- working with Business owners, SMEs, DBA to get the scope of what’s being retired, high level as well as detailed level specifications and also worked to solidify legal retention code.

Facilitated Joint Application Requirements (JAR) Sessions, as well as weekly client & team meetings.

Interacted with the Subject Matter Experts (SME) and Stakeholders to get a better understanding of client business processes and gather business requirements.

Performed Gap Analysis and made AS-IS documentation for all the applications.

Coordinate with the Business and IT teams who are involved in the UAT Testing process and are responsible for validating test results and or follow up on any outstanding testing issues

Involved in creating EDI Specifications, Test plans and for the 837 Institutional, 837 Professional, 835, 270/271, 276/277, EDI 5010 transactions with EDIFECS.


Project Management

Project Planning & Management, Communication Management, Integration Management, Resource Management, Scope Development & Management, Testing and Software Quality Assurance


Project Scope Document, Business Requirement Document, Functional Specs/ Technical Specs, Use Case Document, System Integration Test Plans, Traceability Matrix, UAT Test Cases, Training Manuals


Joint Application Design (JAD), Requirements Elicitation, Unified Modeling Language (UML), Gap Analysis, Data Flow Diagrams, Process Flow Diagrams, Workflows


JIRA, MS Project, Balsamiq, Rally, Team Foundation Server(TFS), Activiti BPM, Snag it, MS Visio, MS SharePoint, ServiceNow, HP ALM, XML, UNIX and Scripting, Rational Requisite Pro / Requisite Web


SQL Server, MS Access

Education and Certifications:

B. Com- 2008 North Bengal University, India

Additional Professional Continuation course in Accounting & Finance – 2014 CUNY

Master of Science in Information Systems, Pace University – 2017 New York

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