Customer Service Project Manager

Jeremiah T. Meece

**** ****** ***, ******** ** **630

812-***-**** ********.*****@*********.***

Professional Summary

I have 7 years’ experience in project management including financial projections, training, and telecommunications experience. Areas of experience include Avaya CM, AAM, Nortel Option CS1K, MICS, CICS, and BCM phone systems. Six years customer service experience in retail sales, financial services, and business services.

Experience

Ascension Information Services

Engineer, System Administration

Install, move, and modify telecommunications and related equipment according to job order specifications, standards, and procedures.

Diagnoses equipment malfunctions.

Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and specifications.

Implement approved system/device changes in accordance with applicable procedures.

Test and evaluate systems/devices to eliminate problems and make improvements.

Assist other groups in troubleshooting problems that require technical analysis or performance review.

Create, publish and maintain up to date and accurate telecom documentation and diagrams. May act as project manager on assigned projects.

Establish time and cost estimates. Maintains accurate records of staff hours and materials used.

Report and monitor service order changes.

Perform on-site inventories. Verify resulting inventory records and report to management as required.

Oversee on-site work in areas of system design, inventory and end-user training.

Perform additional functions incidental to technician activities.

Advanced Cable & Communications Group Inc.

March 2011-present

July 2007-February 2011

Technician

Installation and configuration

Testing and maintenance

Ability to work under pressure

Excellent communication skills

Fiber Optic, Cat 5e and Cat 6 Cabling to current industry standards

Detecting problems with wiring infrastructure

Repair and update telephone equipment

Best Buy

July 2005-July 2007

Home Theater Senior/Best Buy for Business Ambassador

Training new employees

Establish sales goals and budgets

Develop action plan to attain goals and budgets

Build relationships with local small and medium businesses for Best Buy for Business channel

CMC

October 2004-July 2005

Customer Service Representative

Making payment arrangements

Providing detailed account information

Understanding of credits, debits, and other adjustments to customers accounts

Circuit City

January 1999-June 2003

Commission Sales Counselor

Matching customer needs with the proper products

Establish and build customer rapport

Set delivery schedules

Education

School

University of Southern Indiana – 67 Earned Credit Hours

8600 University Boulevard Evansville IN

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