Customer Service Manager

Katherine J. Horn

Palm Springs, CA 760-***-**** 760-***-**** *******@***.***

CORE COMPETENCIES

Computer Skills: Microsoft Word, Excel, Outlook, Publisher, Power Point. Quicken, QuickBooks, Apple software & Apps. Computer literate as to learn most new computer programs. Prepare and manage correspondence, reports and documents keep records for future timelines organize and coordinate meetings, conferences, travel arrangements take type and distribute minutes of meetings implement and maintain office systems maintain schedule schedules & calendars arrange & confirm appointments organize internal & external events handle incoming emails, mail and other incoming messages set-up & maintain document management systems set-up work procedures liaison with internal and external contacts operate all office equipment manage office supplies Can work independently and multi-task Able to increase office productivity by 20% when re-organizing. PROFESSIONAL EXPERIENCE

EDUCATION

Executive Secretary/Office Manager

Versatile, results-driven professional with 20+ years of comprehensive experience developing exceptional relationships with clients, peers and seniors all done with a positive attitude. Strong organization of office, with meticulous attention to detail and completion. Proven problem solving and analytical thinking skills, a fast learning curve and ability to adapt to evolving industry trends. Unsurpassed customer service skills with an ability to handle confidential and sensitive information. Superior written and verbal communication skills. A dedicated professional that is able to change productively to perform other priorities when they arise. Fluent in Italian, some Spanish. Type 65 wpm or more. Personal Assistant (Name Confidential-Signed Agreement) -Palm Springs, CA 10/2017 - presently

Assisted with business and home correspondence, taking dictation and gatekeeper

Travel required, answering emails, liaison for media questions and social media and much more AMERICAN LEAK DETECTION - Palm Springs, CA

Customer Service Rep/Dispatch/Marketing 4/2016 – 9/2017

Support to Coachella, Inland Empire & Corp Stores and Franchises

Dispatched tech to jobs via cloud based software & facilitating maps

Work Orders for emergency leaks taken detailing all aspects of work needed

Daily invoicing for customers and insurance adjusters

Created marketing strategies with T.V. radio. Attended mixers and did cold calls. SOLAR DISTRIBUTORS, INC. - Palm Desert, CA

Office Manager/CSI Specialist/Secretary to CEO 7/2008 – 10/2015

Rebate Specialist for all CSI, NSHP, MASH and Net Metering

Liaison between SDI, SCE, Engineering and City Planning

Handled all correspondence for CEO, meeting minutes, travel & itinerary

Created all spreadsheets, correspondence, took weekly minutes

Created & designed marketing brochures, stationary, contracts and signs

Negotiated with vendors, maintained office supplies and office hardware

Secretary for both CEO keeping the utmost discretion with all matters Le’ STAR TAN - Palm Springs, CA

Entrepreneur/Manager 2/1993 - 3/2006

Created a Hollywood theme tanning salon and was successful business in first year

Contracted work from design, construction, lighting to daycare room

Marketing involved creating brochures, mass mailings and media

Business was successful primarily knowing my customer and area

Designed & sold my jewelry line along with lotions, and other retail. Business, Interior Design, Photography- Santa Monica College, Harbor College & College of the Desert Professional Ballerina and Contracted Freelance Dancer for T.V., Choreographer –Main Profession, Classes every day. Any break in dates is due to my dance career. (Resume on request)

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