MARJORIE I. MOORE
Telephone No. 954-***-****
16th March, 2018
TO WHOM IT MAY CONCERN
Please find enclosed a copy of my resume, where I am applying for a suitable position of a management or administrative nature within your Department.
Upon review of my resume, you will notice that in addition to my qualifications, I have acquired a vast amount of managerial experience, which can be an asset to the Organization.
If considered for a position, it will not only be an opportunity but indeed a privilege to demonstrate my attributes as I contribute to the continuing growth and development of the country. Additionally, be assured that you will be given quality and dedicated services and that I will carry out every duty and responsibility assigned to me, to the best of my ability.
Thanking you for your favorable consideration to this application, and should you require any additional information, please do not hesitate to request it, and I would do my best to provide same in a timely manner, and additionally, please know that I am available to attend an interview at your convenience.
Marjorie I. Moore
To be a part of a team where my knowledge, experience and input can be utilized in the development of the Organization as well as the continuing development of myself where I can make an invaluable contribution to the overall success of the Organization.
Dedicated management/administrative support professional with over 30 years of experience
Familiar with Microsoft Word, Excel and other internet applications, able to learn new programs, if required
Detail oriented, meticulous, dependable with an uncompromising work ethic
A keen listener with strong interpersonal skills. Strive to understand the clients’ need and provide exceptional results
Microsoft Office proficiency
Advanced MS Office Suite knowledge
Human Resource Management (HRM)
Attention To Detail
Profession and Mature
Dedicated Team Player
Strong Interpersonal Skills
GLOBAL RESPONSE (Ft. Lauderdale, Florida)
Brand Care Specialist : September 2014 – September 2017
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build rapport and engage customers by going the extra mile
Keep records of all conversation in the company’s database in a comprehensible way
Frequently attend educational seminars and training classes to improve knowledge and performance level
Meet personal/ream qualitative and quantitative targets
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectivel
COCARE MANAGEMENT (Part-Time) (Ft. Lauderdale Florida)
Compliance Specialist : September 2014 – September 2017
Objectives of the Compliance Department:-
The Compliance Department provides a proactive program that ensures full compliance with all applicable policies, procedures and regulations set out by Humana’s Healthcare Program. The core objective of the Compliance Department is to manage a program of action designed to promote ethical behavior and code of conduct. This program will endeavor to protect the reputation of CoCare Management for integrity and ethics. The Compliance Department serves as a focal point for the understanding of total compliance. The Department will assist as best as possible in maintaining and enhancing an environment where ethics are paramount in both strategic and operational decisions.
Maintain an effective program that has been designed to prevent, monitor and detect areas of non-compliance and to ensure that corrective measures are taken to correct in a timely manner to fully meet compliance requirements.
Co-laborate with all departments ensuring that full compliance is adhered to at all times.
Responsible for the daily review of Rosalind’s Front Page Tickler to use as a guideline in monitoring that Care Managers are notified of new assignments and weekly visits and/or telephone calls.
Responsible for maintaining the Care Manager's Overview, in an effort of streamlining non-compliance with weekly activities and ensuring that all Assessments are completed in an effort of collecting full monthly compensations.
Collect data to identify root cause of problems.
Manage the day-to-day operations of the Compliance Department.
Responsible for ensuring the accurate information is recorded on the monthly CMO sheets and disseminated to the Care Managers to assist in ensuring that they are in compliance.
Report non-compliant issues to the responsible persons in a timely manner.
CHOICE AIRWAYS (Grand Turk)
Ticketing / Sales Agent : May 2014 – August 2014
Sale of airline seats
Ensure seats were not over-sold
Answer inquiries regarding flight schedules
Escort and Greet passengers on departure and arrival
Prepare Flight Declarations
Prepare and file Passenger and Cargo Manifests with the appropriate agencies
Prepare daily/weekly Transaction Reports
Maintain accurate financial statement
HULLA & CO (Grand Turk)
Office Manager: January 2011 – May 2012 :
Ensure co-ordination between the Project Office, the Contracting Authority and the
Organize the administration and logistics associated with the organization of the Training Programs
Maintain office accounts and ensure first level administrative control of the Project’s expenses and ensure monthly financial reports are checked ad approved by Head Office and submitted in a timely manner
Maintain tidy and organized Project Files for ease of reference and access
Maintain consistent organization of Project Server and supervise backups
Collect all Project outputs from Experts, format documents, if required and submit in a timely manner
Maintain office equipment, control of office supplies and supervision of office support and cleaning services
Liaise with visiting International Experts, organize accommodation, air travel, meetings and itineraries.
TURKS & CAICOS DEPARTMENT OF TOURISM/TOURIST BOARD
OFFICE & HUMAN RESOURCE MANAGER : AUGUST 1996 – DECEMBER 2010
Assist the Board in recruiting suitable staff to fill vacant positions
Respond to all job applications in a timely manner, arrange interviews of prospective candidates as and when required
Assist in the implementation of staff orientation programs
Assist the Training Unit in securing suitable training programs for staff on an ongoing basis
Assist Department Heads with annual Performance Appraisals
Responsible for the effective and efficient day to day running of the Board’s Head office
Responsible for the supervision of all non-management and subordinate staff
Manage all travel arrangements (national and international) to conform to the Board’s mandate
Record and Manage annual vacation leave and all other categories of leave and to ensure that the Board’s policy as it relates to leave, is adhered to
Prepare monthly Management Reports and ensure that the Director received same in a timely manner
Ensure that staff condition, policies and procedures are consistently updated with changing times, maintained and adhered to
Overall responsibility for the effective and efficient operation of the Board’s Head office
Organize on the Board’s behalf, the recruitment, orientation, career development, planning, appointment and separation of all employees
Co-Ordinate the Board’s Human Resource policies
Worked closely with the Training Department to secure suitable training programs for employees nationally, regionally and internationally
Responsible for the procurement of adequate office supplies
Perform secretarial duties when required
Record and maintain all contractual agreements undertaken by the Board
AUGUST 1992 – 2002
Served in the capacity of Personal Secretary to the Board of Directors and Accounts Officer
2003 - 2005 Canbourne University (On-line) Grand Turk
B.A., Business & Human Resource Management
1997 - 1998 T&C Community College Grand Turk
Certificate Course in Business Accounting
Certificate Course in Introduction to Computer
1971 - 1976 H.J. Robinson High School Grand Turk
2nd CLASS HIGH SCHOOL DIPLOMA
Principles of Accounts
(G.C.E. O’Level Passes)
Office Practice & Procedures
Principles of Accounts
Type-writing (35 w.p.m.)
(Pitman – Elementary Level Passes)
Type-writing (45 w.p.m.)
Short-hand (50 w.p.m.)
(Pitman – Advanced Level Passes)
SHORT-TERM CERTIFICATE COURSES
May 1998 Management Skill Development
(Pace University – New York)
Feb 1999 Supervisory Management (Public Service)
(Training Unit – Grand Turk)
March, 1999 Leadership & Motivational Training
(Caribbean Tourism Org. – Barbados)
May, 2002 Management of Service Quality Training
(Caribbean Tourism Org. – St. Kitts)
October 2004 Human Resource Management Course
(Caribbean Tourism Org. – San Juan)
May, 2007 Human Resource Management Course
(Caribbean Tourism Org. – Tortola, B.V.I)
Listening to slow, soft music, including gospel
Spending quality time with my family
Reading inspirational books