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Human Resource Office

Fort Lauderdale, FL
March 20, 2018

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**** *. ***** ****** **.


Florida 33319

Telephone No. 954-***-****


16th March, 2018


Dear Sir/Madam:

Please find enclosed a copy of my resume, where I am applying for a suitable position of a management or administrative nature within your Department.

Upon review of my resume, you will notice that in addition to my qualifications, I have acquired a vast amount of managerial experience, which can be an asset to the Organization.

If considered for a position, it will not only be an opportunity but indeed a privilege to demonstrate my attributes as I contribute to the continuing growth and development of the country. Additionally, be assured that you will be given quality and dedicated services and that I will carry out every duty and responsibility assigned to me, to the best of my ability.

Thanking you for your favorable consideration to this application, and should you require any additional information, please do not hesitate to request it, and I would do my best to provide same in a timely manner, and additionally, please know that I am available to attend an interview at your convenience.

Yours respectfully,

Marjorie Moore

Marjorie I. Moore


To be a part of a team where my knowledge, experience and input can be utilized in the development of the Organization as well as the continuing development of myself where I can make an invaluable contribution to the overall success of the Organization.


Dedicated management/administrative support professional with over 30 years of experience

Familiar with Microsoft Word, Excel and other internet applications, able to learn new programs, if required

Detail oriented, meticulous, dependable with an uncompromising work ethic

A keen listener with strong interpersonal skills. Strive to understand the clients’ need and provide exceptional results


Microsoft Office proficiency

Excel Spreadsheets

Advanced MS Office Suite knowledge

Business Writing

Human Resource Management (HRM)

Meeting/Event Planning

Attention To Detail

Time Management


Profession and Mature

Dedicated Team Player

Strong Interpersonal Skills

GLOBAL RESPONSE (Ft. Lauderdale, Florida)

Brand Care Specialist : September 2014 – September 2017

Manage large amounts of inbound and outbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build rapport and engage customers by going the extra mile

Keep records of all conversation in the company’s database in a comprehensible way

Frequently attend educational seminars and training classes to improve knowledge and performance level

Meet personal/ream qualitative and quantitative targets

Customer focus and adaptability to different personality types

Ability to multi-task, set priorities and manage time effectivel

COCARE MANAGEMENT (Part-Time) (Ft. Lauderdale Florida)

Compliance Specialist : September 2014 – September 2017

Objectives of the Compliance Department:-

The Compliance Department provides a proactive program that ensures full compliance with all applicable policies, procedures and regulations set out by Humana’s Healthcare Program. The core objective of the Compliance Department is to manage a program of action designed to promote ethical behavior and code of conduct. This program will endeavor to protect the reputation of CoCare Management for integrity and ethics. The Compliance Department serves as a focal point for the understanding of total compliance. The Department will assist as best as possible in maintaining and enhancing an environment where ethics are paramount in both strategic and operational decisions.


Maintain an effective program that has been designed to prevent, monitor and detect areas of non-compliance and to ensure that corrective measures are taken to correct in a timely manner to fully meet compliance requirements.

Co-laborate with all departments ensuring that full compliance is adhered to at all times.

Responsible for the daily review of Rosalind’s Front Page Tickler to use as a guideline in monitoring that Care Managers are notified of new assignments and weekly visits and/or telephone calls.

Responsible for maintaining the Care Manager's Overview, in an effort of streamlining non-compliance with weekly activities and ensuring that all Assessments are completed in an effort of collecting full monthly compensations.

Collect data to identify root cause of problems.

Manage the day-to-day operations of the Compliance Department.

Responsible for ensuring the accurate information is recorded on the monthly CMO sheets and disseminated to the Care Managers to assist in ensuring that they are in compliance.

Report non-compliant issues to the responsible persons in a timely manner.


Ticketing / Sales Agent : May 2014 – August 2014

Sale of airline seats

Ensure seats were not over-sold

Answer inquiries regarding flight schedules

Escort and Greet passengers on departure and arrival

Prepare Flight Declarations

Prepare and file Passenger and Cargo Manifests with the appropriate agencies

Prepare daily/weekly Transaction Reports

Maintain accurate financial statement

HULLA & CO (Grand Turk)

Office Manager: January 2011 – May 2012 :

Ensure co-ordination between the Project Office, the Contracting Authority and the


Organize the administration and logistics associated with the organization of the Training Programs

Maintain office accounts and ensure first level administrative control of the Project’s expenses and ensure monthly financial reports are checked ad approved by Head Office and submitted in a timely manner

Maintain tidy and organized Project Files for ease of reference and access

Maintain consistent organization of Project Server and supervise backups

Collect all Project outputs from Experts, format documents, if required and submit in a timely manner

Maintain office equipment, control of office supplies and supervision of office support and cleaning services

Liaise with visiting International Experts, organize accommodation, air travel, meetings and itineraries.



Assist the Board in recruiting suitable staff to fill vacant positions

Respond to all job applications in a timely manner, arrange interviews of prospective candidates as and when required

Assist in the implementation of staff orientation programs

Assist the Training Unit in securing suitable training programs for staff on an ongoing basis

Assist Department Heads with annual Performance Appraisals

Responsible for the effective and efficient day to day running of the Board’s Head office

Responsible for the supervision of all non-management and subordinate staff

Manage all travel arrangements (national and international) to conform to the Board’s mandate

Record and Manage annual vacation leave and all other categories of leave and to ensure that the Board’s policy as it relates to leave, is adhered to

Prepare monthly Management Reports and ensure that the Director received same in a timely manner

Ensure that staff condition, policies and procedures are consistently updated with changing times, maintained and adhered to

Overall responsibility for the effective and efficient operation of the Board’s Head office

Organize on the Board’s behalf, the recruitment, orientation, career development, planning, appointment and separation of all employees

Co-Ordinate the Board’s Human Resource policies

Worked closely with the Training Department to secure suitable training programs for employees nationally, regionally and internationally

Responsible for the procurement of adequate office supplies

Perform secretarial duties when required

Record and maintain all contractual agreements undertaken by the Board

AUGUST 1992 – 2002

Served in the capacity of Personal Secretary to the Board of Directors and Accounts Officer


2003 - 2005 Canbourne University (On-line) Grand Turk

B.A., Business & Human Resource Management

1997 - 1998 T&C Community College Grand Turk

Certificate Course in Business Accounting

Certificate Course in Introduction to Computer

1971 - 1976 H.J. Robinson High School Grand Turk


English Language

Principles of Accounts


(G.C.E. O’Level Passes)

Office Practice & Procedures

Principles of Accounts

Type-writing (35 w.p.m.)

(Pitman – Elementary Level Passes)

Type-writing (45 w.p.m.)

Short-hand (50 w.p.m.)

(Pitman – Advanced Level Passes)


May 1998 Management Skill Development

(Pace University – New York)

Feb 1999 Supervisory Management (Public Service)

(Training Unit – Grand Turk)

March, 1999 Leadership & Motivational Training

(Caribbean Tourism Org. – Barbados)

May, 2002 Management of Service Quality Training

(Caribbean Tourism Org. – St. Kitts)

October 2004 Human Resource Management Course

(Caribbean Tourism Org. – San Juan)

May, 2007 Human Resource Management Course

(Caribbean Tourism Org. – Tortola, B.V.I)


Listening to slow, soft music, including gospel


Spending quality time with my family


Reading inspirational books

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