Management, Customer Service

Location:

Calgary, AB, Canada

Posted:

March 20, 2018

Contact this candidate

Resume:

Shutian (Semia) Lin

**** * ****** *********, ******* T2R 0E2

*******.*****.***@*****.***

250-***-****

Qualifications

Well-honed research, writing and copyediting skills, with meticulous attention to details

Creative thinker who enjoy coming up with new and different ideas

Strong work ethic, with ability to work well under tight timeline and strong pressure

5 years customer service experience with 2 years experience in management/ leadership roles

Provide advices to foreign workers in the team, make them feel comfortable working in a brand new environment

Fast learner who can easily adapt into new roles

Responsible to works, jobs and company

Self-motivated

Experience in student recruitment, student consulting, and homestay arrangement

Work and team lead in a multicultural team, deal with conflicts between staffs

Interpersonal skills which help team building and motivate staffs

Strong data entry and data base management and classify skills

Proficiency in Microsoft Office Suite applications Highlights

Strong verbal and written communication skills in English, Mandarin and Cantonese

3 times being nominated as employee of the month, winner of the employee of the month in March, 2016

Twice being nominated as leader of the quarter

Education Background

BBA Program-Hospitality Management Diploma, Vancouver Island University (Nanaimo, BC), September 2013-April 2015 Coursework: Accounting, Administration Management, Marketing, Finance, Based Management, Human Resource, Law Theory, Hospitality and Tourism, Dining Room Service and Beverage Theory

Food safe Level 1, Vancouver Island University, Nanaimo, BC, Canada, October 2013

Pro-Serve Liquor Staff Training, The Rimrock Resort Hotel, May 2014

Food safe Level 2, Vancouver Island University, Nanaimo, BC, Canada, June 2015

WHMIS, Online, June 2015

First Aid CPR AED (Level C), Simple Training Inc., March 2018 Coursework: Adult-Child-Infant CPR, AED, and Standard First Aid Work Experiences

Vancouver Island University Dining Room Server (1st Year), Supervisor and Manager (2nd Year), Vancouver Island University, Nanaimo, BC, September 2013-April 2015 (a part of coursework) Duties:

Work as a team in 3, take orders and serve guest, report issue to supervisors and teacher for the first year Make floor plan and promotion plan, set up a budget and compare with the actual sales in the final report, supervise first year students, report to teacher if issues happen

Room Service Attendant, The Rimrock Resort Hotel, May 2014- August 2014 (1st internship), June 2015- February 2016 Duties:

Take phone call order, deliver food to guest room, moonlight help in other departments when needed, team work Report to captain, supervisor and manager

Homestay and Student Coordinator (2nd internship), Yes Homestay Company, Toronto, ON, April 2015- June, 2015 Duties:

Homestay- Contact with potential homestay and give them information of being homestay, prepare contract for potential homestay, have meeting with them regarding on their duties and their responsibilities, consult with them if conflicts happened between them and students

Student- Help students (Junior high and high school) look for a school and base on the school choose homestay family for them, recruit student internationally (including summer camps), weekly report for students' family back home and keep them updated, always be on- call when students or their family needed for emergency happened, counsel for students and deal with the conflict between students and their homestay and their custodians in Canada, give students advices with interpersonal talk or meeting Report to senior Homestay and Student Coordinators and Homestay and Student Recruitment director

Room Service & Coffee Shop Captain/ Supervisor, The Rimrock Resort Hotel, March 2016- September, 2016 Duties:

Room service- Lead the team as a lead senior server, train new coming staffs, answer special guests request through email and provide them service that they are looking for, monthly health and safety reviews with staffs, relief supervise twice a week when supervisor and manager are off duty

Coffee shop- Train new coming staffs, set retails price, inventory count and control every month Report to supervisor and manager

Room Service & Coffee Shop Supervisor, The Rimrock Resort Hotel, October 2016- Now Duties:

Interview new staffs, set monthly budgets for both department by comparing previous years data, monthly review and compare the difference between actual (costs and sales) and budgets, find out the reasons why the differences occur, attend food and beverage meeting report the sales plans and sales forecast weekly, go though staff monthly reviews with them and help them improved by monthly goal setting, make schedule base on the occupancy and staff's requests, plan for in department staff activities to establish team cohesion, staff interpersonal meeting and counselling when conflicts occur, answer emails sending from guests, central administration or other department

Report to manager and food and beverage director

Volunteer Experiences

Donation helper, Guangdong Lion Club, July 2012

Peer helper and Orientation leader, Vancouver Island University Campus, August 2013

Banquet server, 2014 The Bite of Nanaimo, October 2014

Craft relay, 2014 Kris Kringle Craft Market, November 2014

Poster/ Logo Designer and Event Helper, Banff International Waiter Race, November 2016

Easter Bunny Assistant and Easter Kids Crafting Helper, the Rimrock Resort Hotel, April 2017 Additional Skills & Interests

Good at using MS Office Suites and Paintool Sai

Interested in photographing and post producing

Strong painting skills in both paper painting and electronic painting, had painting class and picture producing experience for more than 10 years