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Manager Human Resources

Upper Marlboro, MD, 20772
March 20, 2018

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MICHAEL W BANKS (M) 240-***-**** 6913 Brentwood Drive Upper Marlboro, MD 20772

Senior-level Project Manager and Human Resources Consultant with 20 years of end-to-end talent acquisition experience including global, military, and technical recruiting for corporations and government/military agencies. Leverages an executive background in operations to translate corporate strategies into optimal human performance requirements. Launched and led multiple recruiting divisions, using traditional and digital methods to source candidates.


Recruiting & Outreach Consultant Jun 2017 – Present

United States Capitol Police

Hired as a consultant for developing the corporate culture, management and oversight of daily operations, and the management of all the United States Capitol Police recruitment marketing program. Provides subject matter expertise in recruitment branding and outreach to create a strategic recruitment marketing and branding strategy and tools to enhance the effectiveness and timeliness of USCP’s candidate outreach and communication. This will be completed in the following tasks: Task 1 - Create a recruitment marketing and branding strategy and tools & Task 2 -Develop action plan and train recruiting team on execution of recruiting game plan.

Mastec Network Solutions, Inc. (Client) – Atlanta, GA

Eastern Region Recruiting Manager 2013 - 2017

Contracted to provide full life cycle recruitment for over 1200 personnel requirements to support AT&T 4G LTE wireless network upgrades. Responsible for the research, sourcing, identification, and understanding of the market and the availability of qualified candidates. Created job postings and advertisements for the major job boards and social media outlets to attract potential candidates in the telecommunication industry. Conducted prescreening, and interviews to determine if candidate met qualifications to continue the hiring process. Provided onboarding support to include background checks, physicals, DMV check, drug screening, and reference checks. Prepared and presented offer letter to all candidates selected for hire. Consistently performed in the top 5 percent of the recruiting team and promoted to team lead within two months of hire.

Maryland National Guard – Baltimore, MD 2013 – 2013

Employment Network Manager

Serve as the principal coordinator for the MDNG within the state for civilian employment assistance and counseling. Counsel and advise Soldiers and Airman of certification, licensing an apprenticeship opportunities that will enhance resumes and experiences. Provide advisory services to senior leaders of the MDNG Battalion and Unit Commanders concerning resources, tools and networks that can be used to enhance the civilian employment of the force. Collect, analyze and disseminate data on employment programs through briefings, newsletters, meetings and the MD external website.

D & M MANAGEMENT SERVICES, LLC - Upper Marlboro, MD 2011 – Present

Veteran and Military Outreach Consultant

Develop recruiting and marketing strategies to attract transitioning military personnel world wide. Implement best hiring practices associated with hiring wounded warriors. Assist in the overall planning, direction, control, coordination, operation and evaluation of the recruiting program; providing a full range of advisory services and policy guidance to management officials, legal staff, human resources employee/labor relations staff.

D&M MANAGEMENT SERVICES, LLC – Upper Marlboro, MD 2007–2011


Led Start-up Company from concept to strategic franchise partnership and revenue generation. Identified business opportunity and launched 2 quick service restaurants in Bowie and District Heights respectively. Created business plan and budgets, negotiated financing, conducted location market research, and guided build-out of sites. Managed all HR, training, marketing, finance, and business operations.

Revenue Performance. Singlehandedly delivered $3.5M in combined sales.

Workforce Planning. Recruited, hired, and onboarded all staff for both restaurants, aligning headcount with organizational realities and goals. Created a compensation structure to attract and retain qualified candidates to the right positions.

Employee Development. Trained, mentored, and evaluated 2 general managers, 4 supervisors, and all support staff to develop a performance-oriented staff.

Operations Management. Implemented corporate policies, developed additional policies related to business operations, and conducted quarterly inspections to ensure regulatory compliance.

Corporate Social Responsibility. Built strong community relationships and supported nonprofits.

Community Award. Received “Business of the Year” award in 2008 from Bowie Chamber of Commerce.

ZKD, LLC – Arlington, VA May 2001 – September 2005

Executive Vice President Chief Operations Officer

Created a guiding vision and led core functions for startup government contracting company providing staffing, security, and information management services. Established scalable operations to enable growth of company to 200+ employees. Developed budgets for board approval and monitored financial outcomes. Performed duties of Chief Executive Officer during his absence.

Revenue Performance. Set operations in motion to grow annual revenues from zero to $35M.

Organizational Leadership. Established entire operational infrastructure for Human Resources, Accounting, and Administrative departments.

Recruiting. Fulfilled contract with Defense Intelligence Agency (DIA) for 300+security-cleared personnel for linguist, intelligence analysis, logistics, and administrative support in Iraq, Qatar, and Afghanistan. Recruited 100+ passenger and baggage security personnel for TSA.

Client Relations. Built strong relationships with government representatives as primary point of contact for DIA and TSA.

Technology Systems. Analyzed organizational needs to plan and implement IT and financial systems to support organizational growth.

GAP SOLUTIONS, INC. – Alexandria, VA 2000–2001

Director, Military Recruiting Services (2000–2001)

Senior Staffing Consultant (2000)

Launched and led Military Recruiting Division for IT recruiting firm. Engaged in business development activities with federal and DOD agencies requiring personnel with security clearances. Supervised and trained 12-member recruiting team to source and qualify candidates.

Recruiting Success. Planned and implemented strategy to recruit technical candidates for IT consulting firm client, resulting in doubling of 200-employee team in 12 months.

Process Development. Saved company $35K in first 8 weeks of hire by creating a standardized recruiting process used nationwide by hiring managers.


Corporate Recruiter

Hired to establish a strategy to recruit military personnel transitioning to civilian positions.

Recruiting Process. Advertised job vacancies to every military transition office to gain access to 18,000 military personnel transitioning monthly.

Candidate Pipeline. Within 30 days of hire, created a database of 500+ security-cleared candidates with wide range of skills sets and experience levels.


Personnel Staffing Specialist Recruiter

Developed a recruiting strategy and conducted regional and national recruiting campaigns to resolve complex staffing issues. Collected and analyzed metrics to determine campaign success.

UNITED STATES AIR FORCE – Pentagon, VA 1998–1999

Director of Personnel

Delivered on constantly evolving goals for temporary and permanent positions in USACOM, Office of Secretary Defense, the Joint Staff, Service Staffs, and other staffs and federal agencies in the Washington, DC area. Charged with implementing new and highly visible ACOM-wide human resource initiative marketing civilian and military vacancies.

317th Recruiting Squadron – Andrews AFB, MD 1991–1998

Health Professions Recruiting Supervisor

Directed 19 recruiters in a Health Professionals recruiting operation, building a strong candidate pipeline by targeting hospitals and colleges/universities in Delaware, Maryland, Virginia, and Washington, DC.


BS in Information Systems, Potomac College – Washington, DC

AS in Personnel Administration, Community College of the Air Force

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