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Project Manager/Business Analyst

March 20, 2018

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Swapna Wilkerson

Relocating to the Dallas/Fort Worth Area


Scrum Master/Business Analyst/Project Manager with a proven track record of driving business improvement and recommending ways to reduce costs. Highly skilled at requirements elicitation from relevant stakeholders to solve for a specific business need or problem. Managing quantitative healthcare / financial data and creating meaningful reports for management review based upon exception reporting. Dedicated to developing and implementing policies and programs that guide operations in maintaining a competitive advantage. Proficient in project management skills, vendor management, product analysis.

Core Competencies

Scrum Master Salesforce Reports Agile Accelerator Business Intelligence SQL Query SQL Server Report Services

SharePoint Business Analysis Cognos QA processes SDLC Processes Microsoft Office Suite Internal Change Management Project Management Product Analysis Process Improvement Mind Genius Visio DB2 ASP Vendor Management VSAM MVS OS/390 CICS SAS Mainframe Tools – PANAPT, QMF, and SAR


Arkansas Foundation for Medical Care Fort Smith, AR 08/15 – Present

Business Analyst IT

Instrumental in developing Project Charter. Conducted requirements elicitation sessions with Business stakeholders. Utilize Scrum methodologies to complete flowcharts of current processes and the expected outcomes. Formulate user stories. Design, develop, and document use cases. Generate MS SQL queries to prototype from the gathered requirements. Liaise between business users, developers, and the QA team. Participate in validating backend queries in DEV, test, and production environments. Compile information to create Salesforce reports and validate data. Improve business processes using data driven suggestions. Update SQL report builder to generate reports and publish findings on SharePoint. QA processes done on HR Silk Road Onboarding tool.

Created a process within team members to ask questions of vendors providing services via Aerial.

Implemented projects using Scrum methodologies to meet project deadlines.

Created test cases, and executed test scenarios to deliver quality web application (each user story) results to clients.

Researched new tools to help the IT team identify better means of recording assets.

Conducted a trial head training to identify report generation methods via Salesforce technology.

Golden Living Fort Smith, AR 06/14 – 08/15

Project Manager

Led and directed project teams. Coordinated partners and working groups engaged in projects. Developed and maintained detailed project plans and managed deliverables. Recorded and supervised project issues and escalated claims as needed. Monitored project progress and performance. Collaborated with users ensuring projects met their business needs. Provided updated reports to the Information Technology Steering Committee (ITSC). Created financial reprojections and project change request (PCR) documentation.

Researched new projects prior to project kickoff sessions.

Utilized mind mapping tools to brainstorm project ideas within team members.

Lionbridge Technologies Fort Smith, AR 08/05 – 05/14

Business Analyst IT

Validated objectives and managed requirement elicitation sessions within project team members. Created flowcharts for current processes and expected outcomes. Utilized and implemented RUP, Waterfall, and SDLC Methodologies. Designed, developed, and documented use cases. Developed comprehensive test scripts and estimated build releases.

Verified backend queries and application changes in DEV, test, and production environments.

Obtained amazing data analysis skills by writing SQL queries.

Generated sample reports as prototypes for the end users.

Sliced and Diced data to generate various types of reports for management.

Delivered exceptional end user support on a software tool called Amalga.

Trained end-users on various applications within the tool.

Generated test cases and validate each use case implementation in test and production environments.

Team Lead Onsite

Participated in onsite and offsite team meetings. Assessed specifications and executed the development of work requests. Conducted project management activities.

Coded programs by making changes to the existing functionality; analyzed codes, tested units, and prepared test cases.

Proven success record of completing projects involving the delivery of web applications, including supporting off-shore application delivery.

Led the offshore team in India on business process and needs through requirements elicitation sessions.

Application Developer / Onsite Coordinator

Enhanced existing COBOL and SAS programs while developing new programs. Gathered requirements from clients. Prepared test data and validated changes. Reviewed modules developed by team members. Resolved production issues. Coordinated the offshore team.

Obtained amazing data analysis skills by writing DB2 queries.

Analyzed data and generated sample reports as prototypes for the end users.

Supported and Maintained Golden Living Accounts Payable, General Ledger, Budget systems.

Ekomate Systems India Private Ltd. Bengaluru, India 01/04 – 12/04

Software Programmer

Tested various enterprise IT applications. Programmed active server pages (ASP) language.

Defense Research and Development Organization Bengaluru, India 02/03 – 08/03

Graduate Trainee

Ensured accuracy of data entered into the system. Implemented new processes into the department using Microsoft tools.

Meltronics Systemtech Bengaluru, India 07/02 – 12/02

Systems Hardware Engineer

Conducted functional testing on electronic systems and products for defense industries and avionics.

ECIL Hyderabad Hyderabad, India 02/01 – 03/02

Computer Faculty

Taught C, C++, and Object-Oriented Concepts. Educated parents with children abroad on computer basics.

Educated individuals on computer basics, object oriented programming, C, and C++.

Escorts JCB Vijayawada, India 02/99 – 12/00

Service Manager

Assisted the accounting team with creating the budget. Oversaw inventory processes. Recorded services completed for a JCB machine on hydraulic pipes.

Fielded service calls and allocated a team of service engineers to get onsite visits completed on time.

Conducted annual inventory audits and assisted parents with paying their monthly utility bills.


Master of Computer Applications (MCA), IGNOU, Bangalore, India

Bachelor of Computer Applications (BCA), IGNOU, Hyderabad, India

Diploma in Electronics and Instrumentation, TKR Polytechnic, India

Scrum Master Certification

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