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Customer Service Medical

Mahopac, NY, 10541
March 20, 2018

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*** **** *****

Mahopac N.Y. *****

Phone 914-***-****

Rebecca Conway Yurcho


Work Experience:

Bright Energetic individual with excellent communication skills focused on providing superior customer service. Experienced in multitasking and computer skills.

October 2016- Present Angels on Call Home care Carmel NY

Receptionist/Human Resource Assistant- full time

Provide superior customer service meet and greet clientele

Multitasking answering heavy phone lines

Input information into EMR

Scheduling interviews with new hire employees for orientation

New Hire orientation to certified nurses’ aides

Maintaining employee files, under the direction of the HR director to ensure compliancy with state regulatory requirements

General office duty functions, faxing, scanning, copies, email

November 2015-October 2016 Scarsdale Chiropractic Associates Scarsdale N.Y.

Medical Receptionist-Full Time

Meet, greet patients, obtain patient information and input into the computer.

Provide pleasant customer service, answering phones, scheduling appointments.

Processing of insurance payments

Insurance billing including major insurance companies, workers compensation and No Fault.

General clerical functions, copying, filing etc..

Handling cash for non-insurance payments

2006- 2015 Psychotherapy Practice Putnam Valley N.Y.

Receptionist- Part Time -Evenings

Schedule and coordinate appointments for a private psychotherapist.

Computer entry for scheduled appointments.

Answer phones, provide customer service information and referrals, meet and greet clients.

General clerical functions including but not limited to faxes, filing, and copying and scanning.

Obtaining insurance information and verification.

Handling cash for non insurance transactions.

9/2008-6/2009(Temp. Position) Stony Lodge Hospital Ossining N.Y.

Intake Coordinator

Schedule and coordinate appointments for evaluations and direct admissions for in-patient psychiatric hospitalization.

Follow up with hospitals, residential treatment centers, group homes as well as with ACS and DSS as it pertains to potential admissions.

Receive information which includes but is not limited to collateral information in regards to patient’s current behavioral symptoms, and past history. Record patient’s medication as well as demographic information.

Meet with patient’s families, representatives, legal guardians in signing legal documentation which includes but is not limited to Voluntary request for hospitalization, Notice of status and rights, consent to treatment, HIPPA, insurance information and various other forms of documentation.

Prepare patient charts for in-patient psychiatric hospitalization.

Input patient information into computer system, assigning patients a medical record number. Informing medical records of repeat admissions.

General clerical duties which include filing, copying, and faxing.

Obtaining insurance information and verification. Ensuring that patients have active coverage. Medicaid verification utilizing the CMS VeriFone system.

2007-9/2008 North star Medical Group Pleasantville.

Medical Receptionist

Schedule and coordinate appointments for five physicians

Prepare patient charts for medical appointments; organize new charts for new patients.

Input patient information into computer system

General clerical duties which include filing, copying, and faxing.

Obtaining insurance information and verification. Handling of patient financial transactions in regards to payment of services.

Providing quality customer service, information and referrals.

Computerizing patient files for a paperless system.


2002-2005 Putnam Valley High School Putnam Valley N.Y.

2014- Penn Foster HS

High School Diploma

Interests and activities

I enjoy working with the others, providing quality customer service. I have an outgoing personality and pleasant phone manner. I enjoy learning new things and facing new challenges. I am computer literate and familiar with Microsoft Word and internet applications.

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