Customer Service Medical
Resume:
Mahopac N.Y. *****
Phone 914-***-****
Rebecca Conway Yurcho
Objective
Work Experience:
Bright Energetic individual with excellent communication skills focused on providing superior customer service. Experienced in multitasking and computer skills.
October 2016- Present Angels on Call Home care Carmel NY
Receptionist/Human Resource Assistant- full time
Provide superior customer service meet and greet clientele
Multitasking answering heavy phone lines
Input information into EMR
Scheduling interviews with new hire employees for orientation
New Hire orientation to certified nurses’ aides
Maintaining employee files, under the direction of the HR director to ensure compliancy with state regulatory requirements
General office duty functions, faxing, scanning, copies, email
November 2015-October 2016 Scarsdale Chiropractic Associates Scarsdale N.Y.
Medical Receptionist-Full Time
Meet, greet patients, obtain patient information and input into the computer.
Provide pleasant customer service, answering phones, scheduling appointments.
Processing of insurance payments
Insurance billing including major insurance companies, workers compensation and No Fault.
General clerical functions, copying, filing etc..
Handling cash for non-insurance payments
2006- 2015 Psychotherapy Practice Putnam Valley N.Y.
Receptionist- Part Time -Evenings
Schedule and coordinate appointments for a private psychotherapist.
Computer entry for scheduled appointments.
Answer phones, provide customer service information and referrals, meet and greet clients.
General clerical functions including but not limited to faxes, filing, and copying and scanning.
Obtaining insurance information and verification.
Handling cash for non insurance transactions.
9/2008-6/2009(Temp. Position) Stony Lodge Hospital Ossining N.Y.
Intake Coordinator
Schedule and coordinate appointments for evaluations and direct admissions for in-patient psychiatric hospitalization.
Follow up with hospitals, residential treatment centers, group homes as well as with ACS and DSS as it pertains to potential admissions.
Receive information which includes but is not limited to collateral information in regards to patient’s current behavioral symptoms, and past history. Record patient’s medication as well as demographic information.
Meet with patient’s families, representatives, legal guardians in signing legal documentation which includes but is not limited to Voluntary request for hospitalization, Notice of status and rights, consent to treatment, HIPPA, insurance information and various other forms of documentation.
Prepare patient charts for in-patient psychiatric hospitalization.
Input patient information into computer system, assigning patients a medical record number. Informing medical records of repeat admissions.
General clerical duties which include filing, copying, and faxing.
Obtaining insurance information and verification. Ensuring that patients have active coverage. Medicaid verification utilizing the CMS VeriFone system.
2007-9/2008 North star Medical Group Pleasantville.
Medical Receptionist
Schedule and coordinate appointments for five physicians
Prepare patient charts for medical appointments; organize new charts for new patients.
Input patient information into computer system
General clerical duties which include filing, copying, and faxing.
Obtaining insurance information and verification. Handling of patient financial transactions in regards to payment of services.
Providing quality customer service, information and referrals.
Computerizing patient files for a paperless system.
Education
2002-2005 Putnam Valley High School Putnam Valley N.Y.
2014- Penn Foster HS
High School Diploma
Interests and activities
I enjoy working with the others, providing quality customer service. I have an outgoing personality and pleasant phone manner. I enjoy learning new things and facing new challenges. I am computer literate and familiar with Microsoft Word and internet applications.
Contact this candidate