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PHONE 072******* • 073-***-****

BUSISIWE ZULU

PERSONAL INFORMATION

NATIONALITY: SOUTH AFRICAN

AGE : 39

GENDER : FEMALE

IDENTITY NUMBER : 790**********

LANGUAGE PROFICIENCY: ENGLISH, AFRIKAANS, ISIZULU SOUTH SOTHO AND SETSWANA

EDUCATION

1997 Raphela Secondary School GAUTENG

GRADE 12

AFRIKAANS

ENGLISH

ZULU

BIBLICAL STUDIES

HISTORY

Studying towards BCOM HUMAN RESOURCES MANAGEMENT MODULES COMPLETED:

2011 HUMAN RESOURCES MANAGEMENT (MANCOSA) (1st YEAR)

HUMAN RESOURCE MANAGEMENT 1A

END-USER COMPUTING (WORD, EXCEL, ACCESS, POWER POINT)

BUSINESS MANAGEMENT 1A

BUSINESS MATHEMATICS

ECONOMICS 1A

BUSINESS MANAGEMENT 1B

ECONOMICS 1B

FINANCIAL ACCOUNTING

2ND YEAR

BUSINESS MANAGEMENT 2A

BUSINESS LAW

BUSINESS MANAGEMENT 2B

HUMAN RESOURCES MANAGEMENT 2B

BUSINESS STATISTICS

INFORMATION SYSTEMS

3RD YEAR

BUSINESS MANAGEMENT 3A

BUSINESS MANAGEMENT 3B

HUMAN RESOURCES MANAGEMENT 3A

HUMAN RESOURCES MANAGEMENT 3B

BUSINESS MANAGEMENT 3D

HUMAN RESOURCES MANAGEMENT 3C

HUMAN RESOURCES MANAGEMENT 3D

WORK EXPERIENCE

16 DEC 2000 to date South African Airways

Customer Service Agent

Responsibilities handled:

Greet and aid passenger. Provide information on specific airline security and baggage requirements.

Process boarding pass and tickets sales via computerized system and verify identify of each passenger.

Accept luggage and charge the correct fee per the air carrier policy.

Assist passengers with deplaning to include wheelchair and unaccompanied minors.

Board aircraft and assist any special needs passengers; verify ID and boarding passes as per air carrier policy.

Perform closing flight duties.

References: Portia khondiwa: 083-***-**** supervisor

Lwazi Mathivha: 083-***-**** manager

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