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Systems & Network Administrator

Portland, OR
March 20, 2018

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A resourceful senior administrator with **+ years of experience managing information technology infrastructure to meet changing public & private sector needs. Big picture problem solver with thorough understanding of operations and ability to set vision and bring into executable detail. Committed to delivering outstanding cost conscience public service with quality-focused solutions to complex technology problems.

Professional Experience

ID Experts Systems and Security Engineer

Maintained VM Ware servers

Maintained Shortel Sky VOIP Phone System

Maintained Office 365 instillation

Maintained Cisco Switch infrastructure

Designed and Implemented Cisco Meraki WIFI solution with AD integration with Radius

Implemented windows Remote APP

Monitored and maintained 2012 Active Directory

Monitored and Maintained 13 VMs and physical servers Windows Server 2012 R2

Implemented Manage Engine’s Service Desk on demand for help desk ticketing system

Implemented Manage Engine Desktop Central for Patching, Software Deployment and Remote Control

Manned the helpdesk to help users with computer issues, both Mac and PC

Implemented BitDefender Anti Malware for PC and Mac

Locked down GPO According to CIS Standards

Built and Maintained images for Mac and PC

City of West Linn Network and Systems Administrator - West Linn, OR

Architected and managed 150 user desktop/server / network environment.

Developed and executed multi-year technology evolution roadmap.

Responsible for development of technical disaster recovery & business continuity plans.

Reduced server hardware capital expenditures though the implementation of a virtualized server environment with Dell SAN and Microsoft Hyper-V

Reduced power consumption with Virtualization of 75% of the City’s Servers.

Systems Managed:

Manage 40 Windows Server 2008/2008R2 (9 Physical and 31 HyperV VMs)

2 Dell Equallogic configuration and maintenance for the Hyper V environment

4 Dell R710 Windows 2008 R2 Datacenter Configuration for Hyper V

Public Name Space Management for

Exchange 2007 and 2010 messaging systems

150 Phones and 4 PBX system support

Active Directory Security Configuration

Mobile Data Computer Support for Police Dept.

LAN\WAN Configuration, Maintenance and Security

Organization Wide Mobile Computing Infrastructure Security & Support

Help Desk Support for All City Locations

Inter-Agency technology configuration for secure data sharing



Network Consultant CTC Consulting(8 Month Contract) - Portland, OR

Developed Active Directory policies and procedures for new Domain

Implemented and Enforced Policies and User Controls reducing support calls

Developed and Managed complete network domain ground up configuration

Established new desktop environment operating environment for 75 Clients

Systems Managed:

Standardized new computer deployment with network based imaging system improving IT department efficiency and reducing end user support calls

Developed scripted automation tool for the creation of new user account creation

Planned and executed organization wide user migration

Zones Inc. Help Desk Technician - Portland, OR

Imaged and setup new systems and IP phones for new users in branch office

Helpdesk Support

IP phone setup and support

Meeting setup

Systems Managed

Nortel IP PBX

Polycom 7000 Video Conference Equipment for remote training

Electro Scientific Industries Network Technician - Portland, OR

Help Desk Support

User creation

Network Image Creation to reduce time spent creating new system during system refresh

Server support

Systems Managed

Ghost network image solution

Migration of NT4 Domain to Windows 2000 and Active Directory





Methacton Area High School

Graduation 1989

New Horizons Training

Windows 2000( Desktop, Server, Exchange and SQL)

Windows 2012( Configuration)


Jorge Zelaya


CISO at ID Experts

Chris Kotka


Former Director of IT at ID Experts

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