Customer Service Manager

RAHANA PARVIN SHUME

Personal detail

Mobile 096**********/ 004*-****-*** 004

E-mail: ****.*****@*****.***

Nationality: British

Address: ** * *********** ******. **** midland. Walsall. U.K

Personal profile

Currently I am working at Lincoln Qatief Female College in Saudi Arabia, however, I have

worked in variety sector in London last 12 years. I have customer service, accounts,

administration, teaching, and management experience in my whole career life. I am punctual,

reliable and work well under pressure. I work well either as part of a team or on my own

initiative, I am a straightforward person with a positive attitude to work, have a friendly

disposition, I am caring and enjoy helping others, I take pleasure in working with children of all

ages and I have teaching experience more six years in London and Saudi Arabia.

Summary of Achievements

• Being a Language Teacher I know how to deliver the lesson on students base class and

always able to manage them to engage in the lesson effectively.

• Experience of working in a teaching environment to deliver classes in a variety of

formats including one to one, pair work, group work, classroom presentations and floor

walking.

• Known for approachability, diplomacy and calm demeanor.

• High level of written and oral communication skills.

• Provided a leadership role in a team environment.

• Effective in identifying, planning and executing needs for the pupils, performance and

educational programs, while using available resources to attain objectives and enhance

the teaching environment.

• I worked as a Finance and Retail Manager and I know how to deal with team and

delegate the job among team member

• I worked as a customer service representative who knows how to deal with customer and

ensured to provide a standard service to the customer

• I worked as accounts and admin assistants who know how to work on spreadsheet and

make a weekly and monthly report

Qualification

B.A (Hons) in English Literature. Subject included-Poetry, Drama, Tragedy, Grammar.

M.A (Masters) in English Literature. Subject included- Chaucer and Shakespeare, Modern

poetry, Modern Drama, Modern Novel and comprehensive.

Additional Qualification

Level 7 in strategic management in LST (London school of technology)

BTA (British Teaching Adaptation) Training) -2008 .London

TEFL in Birmingham Academy in the U.K 2016

Teaching Vocabulary (London Teacher Training College) 2017

Microsoft Word, Excel, and PowerPoint.

Work Experience

Language Teacher

Lincoln College KSA

18th sept of 2016 to August 2017

• Deliver lesson according to Scheme of work

• Conducting classes ranging 25-30 students of PET

• Making lesson plan which meets all the skills requirement

• Making sure the learning progress of stronger and slower meets the management

expectation.

• Making prepared students for PET Exam

• Setting Individual Learning Plan for students and help them to achieve their goal.

• Making sure all students get treated equally in the class.

Business Instructor

Lincoln College KSA

August 2017 to still now

• Deliver lesson according to Scheme of work

• Conducting classes ranging 25-30 students of Business Group

• Making lesson plan which meets all the skills requirement

• Making sure the learning progress of stronger and slower meets the management

expectation.

• Making prepared students for Capstone and CBT Exam

• Setting Individual Learning Plan for students and help them to achieve their goal.

• Making sure all students get treated equally in the class.

• Working on project and support students to complete their and grade their work

using particular website

Deputy Manager

H&T Financial LTD London (2012-2015)

• Trained and motivated the staff for the outcome of teamwork

• Ensured a high level of customer service is given to all customers

• updated all paperwork and admin task

• completed monthly and weekly report

• used to make the monthly target for the team

• delegated tasks to team member and delivered the business brief

• was responsible for monitoring redemption project

• Compliance with Health and safety legislation

Language Teacher (Aug-2008 to Jan- 2012)

LCBMC College in East London

• Conducted classes ranging from 25-28 students in B1-B2 Level

• Helped students to improve their required skill.

• prepared the learning environment, planned learning activities and lesson plan

• provided additional support, as needed, to optimize learning and growth of all students

My interests include socializing and enjoying movies with friends and family, football, cricket,

reading novels and painting. I also have a keen interest in traveling and exploring the new

experience of life.

References: References are available on request

Contact this candidate