Customer Service Front Desk

KIMBERLY

I am a hardworking, goal oriented front desk agent focused on providing quality experiences to guests by

providing excellent customer service.

*******@*****.***

SUMMARY

SKILLS

EXPERIENCE

05/2012 to Current

11/2012 to Current

09/2011 to 08/2014

01/2004 to 08/2011

GREENWOOD

Guest focused Quick learnerExcellent multi-tasker Neat, clean, professionalDelivers excellent customer service appearanceWork well as a team member or by Reliable team worker, but I workmyself well by myself

Great time management skills

Front Desk Agent Night AuditorSleep Inn & Suites Oakley, KSDuties include checking in guests as they arrive at the motel and meeting their needsthroughout my shift and then checking them out as they depart. It is my job to makesure they have a quality, positive experience while at our facility and to encouragethem to come back again and again.I prepare the days receipts and close the daily transactions online after verifying thedays receipts. I am responsible for cleaning certain areas of the motel and also forsetting up the breakfast room.

CookColby High School Colby, KSIn a typical day I may be working any position from dishwasher to main dish prep orwork in the student snack bar. On a typical day I prepare the side dishes such asmashed potatoes, rice and pasta as well as preparing and setting up the salad bar. Ihelp serve the students and faculty lunch and then work with other team members toclean up and shut down the kitchen for the day.

Sandwich ArtistSUBWAY®Restaurants Oakley, KSI accurately and quickly prepared customer's sandwiches to their specifications, usedthe cash register to process their transactions. I prepared fresh ingredients and breaddaily using slicers, knives, ovens and other restaurant equipment. I was a crew trainerand also closed and opened the restaurant

Lead communications assistantHamilton Relay Aurora, NEI assisted the deaf and hard of hearing to use the telephone system using the ttytelephone technology. My duties involved typing the conversations of the hearing

people verbatim to the deaf caller and then reading the words typed by the deaf partyto the hearing party. I was a lead on the 3-11 shift which involved being the person incharge of running the shifts on weekends and two week nights, running breaks andmaking sure interstate relay traffic stayed out of queue and all calls were answeredprofessionally and according to state regulations. I was required to type a minimum of80 words per minute.

EDUCATION AND TRAINING

Hotel/Motel/Restaurant ManagementCentral Community College - Hastings Hastings, NE, United StatesI ran my own catering business from 1993-2003, so I took classes such as pastries,advanced yeast breads as well as food and beverage management, front officeprocedures, accounting, marketing, advertising, consumer behavior andentrepreneurship. My focus was on a degree in hospitality management and customerservice.

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