Customer Service Sales
Resume:
Marc Murley
Currently located in: Leeds
Current Situation: Executive Resourcer at Adesse Search Ltd
Tel: 077**-******
Email: ****.******@*****.***
Profile
I am a motivated, adaptable and self-disciplined male seeking an opportunity to further my working career. Organisation and communication skills have been a must in previous jobs which has led me to become self-motivated, organised and capable of working under pressure. I have a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion. I thrive off working in a team as well as on my own. I have been in sole control of over fifteen hundred accounts, taking it upon myself to build relationships with new customers and carry on a strong rapport with my existing customers from my time at CAP-HPI.
From looking after our team in the new sales department whilst working for at Sky, I learned how to find and gather relevant statistics and information which were needed for senior management to look over. Writing narrative on the data I produced was essential for my end of day reports and this was fed back to senior management too.
From my time working at Sky Sports News Radio, TEAMtalk and the BBC, analysing data and statistics were essential as this was aired to listeners and placed on websites for the public to see.
Relevant work and experience
Adesse Search: Jan 2018 – Present
Executive Resourcer for a small family-run recruitment company in Farsley
Building relationships with talented people in the technological and digital sector.
Telephone and face-to-face Interviews.
Sourcing candidates using various methods such as CV searching on jobsites and social media.
Cap Hpi: Jan 2016 – Jan 2018
Account manager for the leading automotive data company in the UK
Working for the number one car valuations and provenance checks company in the country.
I looked after over fifteen hundred customers who have their cap and hpi data from the company.
I liaised closely with sales managers and directors sharing best practice with forward thinking ideas.
I researched and set plans of actions out for my customers resulting in win-win solutions.
Increasing account penetration by maintaining revenue & driving profit.
Planning and development.
Presenting and negotiating quotations, proposals & contracts at a senior level.
Developing strategic relationships and providing business solutions.
BSkyB: May 2009 – Dec 2015
Sales advisor/Customer Experience Leader (step-up)
Report writing for senior management to look over our statistics for that day.
Obtaining statistics from BI (Business Information) and feeding them back to our team.
Delivering an outstanding customer experience through excellent communication skills.
Achieving and exceeding sales targets, demonstrating drive and determination to succeed.
Understanding and identifying customer needs, showing excellent listening skills.
ICS (Institution of Customer Service) Certificate – This proves I have the ability and passion to make the customer’s happy and feel that they are the main focus of what we want to achieve.
Working in a team of eleven, sharing best practice with one another and linking information to the manager.
Working in a fast-paced environment illustrating the ability to multi-task.
From day to day I communicate with conflicting customers and always find ways of handling different circumstances with great success of which I am more than comfortable with.
We use MS Word and Excel packages every day.
Sky Sports News Radio: Sept 2011 – May 2013
Freelance editor and commentator
Editing new content for production of live programmes on-air.
Strong communication with producers and presenters is essential.
Arranging live interviews with a host of present and ex professional sportspeople.
Independent Studio Commentary – On behalf of Sky Sports New Radio I have commentated on numerous occasions which included the Championship Play-Off finals and England during Euro 2012!
Analysing data through thorough research on teams, players and staff so I can relay back to listeners whilst commentating.
TEAMtalk: April 2012 – May 2013
Freelance football journalist
Working as part of a small team for one of the leading on-site football websites.
Writing on current football affairs old and new.
Covering live football games for use of social networks so the reader can keep up to date with their respective football teams, live!
Working closely with the readers so we can transfer any special requests they may have to make the website a more pleasurable experience.
BBC Radio Leeds: May 2009 – August 2010
Freelance Cricket reporter
Covering and reporting cricket matches throughout West Yorkshire on location.
Interviewing players and coaches alike.
Education
Bucks & Chilterns University College: 2003 - 2006
BA (Hons) Applied Television
HND Live Television Production
Norwich City College: 2001-2003
BTEC National Diploma in Media
Cromer High School: 1995-2000
11 GCSEs
Other interests
Sport – you name it, I’ll watch it and give you my opinions!
Journalism – reading broad range of local and national media for latest news and opinion.
New media – interest in latest developments where media and technology combine.
Books – especially sporting autobiographies and history of sport.
References available on request.
Contact this candidate