Customer Service Mental Health
Resume:
Jennifer Blaine
**** *** ****** ***, ******, OH *4052
******.********@*****.***
Ph: 440258416
Professional Summary
Goal-oriented, dedicated to high levels of customer satisfaction and meeting aggressive business goals.
Team player. Ambitious with specialized knowledge in community based outreach. Connecting resources for at risk client
facing housing a crisis.
Skills
Personalized Customer Service
Time Management
Ability to use computer software, ms word, power
point and excel.
Skilled working with diverse population.
Trained in Mental Health First Aid as well as Ohio
Benefit Bank Counselor.
Organize and oversee fundraising activities for
agencies programs.
Experience
Valor Home
Answer intake and support line to conduct assessments and provide advocacy and referrals to community
resources.
Participate in community-wide events promoting services.
Complies with agency policies and procedures, federal and state requirements and educational requirements.
Schedule appointments to accommodate clients and ensure efficient use of clients and staffs time.
Send and receive fax messages and emails in a timely manner, photocopy and distribution of administrative
materials.
Assess needs, risks and obstacles applicable to household stability and long-term permanent housing.
Provide liaison between landlord and client to negotiate rent, security deposit and housing lease.
Assist client in developing realistic and achievable housing plans.
Develop a relationship with government agencies, local businesses,landlords,and employers as well as community
referrals for resources
SOARS & OBB certified
Americorps Staff Advocate
Family & Community Services
Answer intake and support line to conduct assessments and provide advocacy and referrals to community
resources.
Participate in community-wide events promoting services.
Complies with agency policies and procedures, federal and state requirements and educational requirements.
Schedule appointments to accommodate clients and ensure efficient use of clients and staffs time.
Send and receive fax messages and emails in a timely manner, photocopy and distribution of administrative
materials.
Assess needs, risks and obstacles applicable to household stability and long-term permanent housing.
Provide liaison between landlord and client to negotiate rent, security deposit and housing lease.
Assist client in developing realistic and achievable housing plans.
Develop a relationship with government agencies, local businesses,landlords,and employers as well as community
referrals for resources.
Customer Service
Chapman's Food Mart
Check to ensure that appropriate changes were made to resolve customers' problems.
Perform personnel activities such as supervising and training employees.
Implemented new supply system.
Controlled operation of the lottery machine and cash registers.
Customer Service
Burger King
Verify that prepared food meets requirements for quality and quantity.
Operated large-volume cooking equipment.
Managed sanitation, health and safety standards in work areas.
Make appropriate changes to resolve customers problems.
Education
GED
Admiral King High School
Hospitality Management
LCCC
Community Service
Goodwill Job Fair-set-up, outreach
Salvation Army-pantry, Christmas distribution
Night Out Against Violence-outreach, promoted and information.
References
Available upon request
Contact this candidate